Dear Ms.Candice, Thank you very much for choosing Ensana Thermia Palace and for sharing your wonderful feedback with us. We are delighted to learn that you had a fantastic stay and that you appreciated the friendliness of our team, the cleanliness of the hotel, our beautiful surroundings, and the relaxing experience in our pools. Your kind words are truly rewarding for all of us and inspire us to continue delivering exceptional service. Thank you once again for your lovely review. We look forward to welcoming you back to Ensana Thermia Palace for another memorable stay. Best regards Veronika Palkechová Guest Relation Manager Ensana Thermia Palace

Dear Mr. Sergio, Thank you for choosing Ensana Thermia Palace for your stay and for taking the time to share your experience with us. We were truly delighted to read your kind words about our team, the quality of our services, and your overall stay. Your appreciation is a wonderful reward for all of us and a great motivation to continue delivering the highest standards of hospitality. At the same time, we sincerely appreciate your constructive feedback regarding the use of mobile phones in the hotel's public areas. We are grateful that you also took the opportunity to discuss this personally with Mr. Igaz. We fully understand that a peaceful and relaxing atmosphere is an essential part of a memorable stay. While we are not in a position to control the individual behaviour of our guests, we find your suggestion regarding a discreet reminder encouraging considerate mobile phone use to be very valuable and we will be pleased to give it careful consideration. Thank you once again for your trust, your valuable feedback, and your kind words. We look forward to welcoming you back to Ensana Thermia Palace in the near future. Veronika Palkechová Guest Relation Manager Ensana Thermia Palace

Dear Majed a., thank you for your kind words regarding your recent stay. We are delighted to hear that you had a wonderful experience and appreciate your recognition of our management. Your support inspires us to continue providing exceptional service. Best regards, Zuzana Hundáková Guest Services Agent Hotel Ensana Esplanade

Vážený pán Domcek, ďakujeme za Vašu pozitívnu spätnú väzbu týkajúcu sa Vášho pobytu v našom hoteli. S potešením počujeme, že ste mali nádherný zážitok a ceníme si Vaše láskyplné slová. Tešíme sa na Vašu budúcu návštevu. S úctou Andrea Horňáková Guest service Ensana Esplanade