How to reach us?

The Ensana Thermal Aqua hotel is the first all-inclusive wellness and spa hotel in Hévíz.

The hotel is easily accessible by car, bus, train or plane.

Budapest: 192 km, Zagreb: 197 km, Bratislava: 197 km, Vienna: 197 km

Route planner

Parking: you can park your car in the barrier-operated car park in front of the hotel (HUF 2,800/night). Parking is free for bookings of 7 nights or more.

Underground car park: Available for a fee, entrance from Ady Street. For more information, please contact reception. Tel.: 42

Arrival

Ensana Life

Loyalty programme

If you are already a member of our loyalty program, you must indicate your membership at your booking in order to claim your discount. If you are not yet a member, sign up to take advantage of these unmissable benefits!

Check-in, check-out

Check-in to the room and beginning of services at 3:00 p.m. on arrival day

Check-out and end of services at 11:00 a.m. on departure day

Early check-in and late check-out depends on availability.

The presentation of an ID at the hotel is mandatory due to the VIZA data reporting obligation. We are unable to accommodate guests who do not present a valid ID.

Rooms and services

Babies & young children

If you are travelling with a baby or small child, we can provide you with a cot with bars, folding cot, baby bath, baby step, bathrobe and bed linen free of charge, which you can request from housekeeping or from reception. Tel.: 42

Air conditioning

Our hotel rooms have individually adjustable air conditioning.

Bathrobes and towels

The bathrobes in the rooms can be used free of charge and are changed once a week. If you need an extra change of bathrobe (HUF 4,000/extra change) or a different size, please contact housekeeping or reception. Tel.: 42

Towels are changed once a day subject to the following: Towel on the floor: “replace please” / Towel on the holder: “I’ll reuse this”.

Sauna sheet: in the room.

Bathroom equipments, toiletries

Disposable razors, toothbrushes and toothpaste can be requested at reception. Tel.: 42

You can also request a non-slip mat and a bathroom chair at reception or from housekeeping. Tel.: 42

Bedding

Bed linen is changed once a week. Extra bed linen changes on request; please call reception. Tel.: 42

Allergy-free bed linen can be requested from housekeeping or at reception. Tel.: 42

Blankets, pillows

If you need a blanket, an extra pillow or other type of pillow, please contact housekeeping or reception. Tel.: 42

Cleaning

Please specify how you want us to clean your room by hanging the relevant instruction card on your door handle each day. The rooms are cleaned every day between 8:00 and 14:00.

Any requests related to cleaning, please talk to housekeeping or call reception! Tel.: 42

The hotel may charge an extra fee if the room is left in an unsatisfactory state of cleanliness (e.g. pet hair, stained mattress, etc.).

Cleaning - types of services

'Eco room refresh' service: Change of towels, emptying the waste bin and refilling bathroom toiletries.

'Full daily clean' service: Complete cleaning.

'Thanks, no need for cleaning': No cleaning required.

If you fail to hang the sign on the handle, the room will be updated automatically with the 'Eco' service.

Defibrillator

Located at reception. Tel.: 42

Fire alarm, emergency exit

Fire alarms and extinguishers are installed on all floors of the hotel. In the event of a fire, an alarm will sound. If it does, please follow the escape route posted on the inside of the room door to the nearest emergency exit and leave the hotel via the staircase as soon as possible.

Hairdryer

In every bathroom and in the bathing area.

Kettle

May be requested for standard rooms for a small charge, and includes coffee packets and tea bags. Please contact housekeeping or reception, tel.: 42.

A kettle comes as standard with a premium room.

Laundry, dry cleaning, ironing and sewing service

Monday to Friday, 6:00 AM to 2:00 PM. Any clothes you give to the maid for washing by 9:00 AM, will be cleaned within 24 hours on working days. The laundry is closed on weekends and holidays, so clothes dropped off on Friday can be picked up on the first working day of the following week. If you’d like the clothes back on the same day, we charge a 50% express surcharge. You’ll find a laundry price list in the wardrobe. If you’d like to use the service, please contact reception. Tel.: 42

Minibar

If you need your minibar restocking during your stay, just ask! To request a top-up, call 42.

Power source, adapters, phone chargers

Power source: 220 V / 50 HZ

You can borrow a converter plug or telephone charger to use for your devices at reception. Tel.: 42

Room service and breakfast

If you’d like to have breakfast in your room, please hang your breakfast card on the outside door handle by 5:00 AM in the morning. You can order breakfast in your room by phone after 6:30 AM. Tel.: 45

Service charge: HUF 1,500 / person

Room service: based on the food and drink offering of the Quint Bar, any day: from 10:00 AM to 9:30 PM. Tel.: 45

The charge for room service is HUF 2,000 / order.

Safe

Use of the safe in your room and at reception is free of charge. We only accept liability for objects placed in safes!

Sewing kit, sewing service

Each room has a sewing kit in the wardrobe. If you need help repairing any badly torn items of clothing, you can use our sewing service.

Tel.: 42

Shoe cleaning, shoe scoopers

An automatic shoe shine machine is available for our guests at the main entrance. You’ll find a shoe cleaning sponge and a shoe scooper in your wardrobe.

Slippers

On request, we can provide you with slippers for a small charge. Please contact reception or housekeeping. Tel.: 42

Smoking

Smoking is prohibited in the hotel’s enclosed areas (including in the guest rooms), common areas and on the room balconies, as well as in all the hotel’s open areas, except for the designated smoking areas. If a guest smokes in a no-smoking area, the hotel may charge them a fine of €250, which it is entitled to add to the room bill, payable at check-out.

Technical services

If you experience any technical problems, please contact reception. Tel.: 42

Telephone, TV and radio

Telephone: From your room you can make national and international calls using the guide.

TV: Pre-programmed hotel information, TV channels, radio. Please respect the need of other guests for quiet after 22:00.

Radio: Radio channels are installed in the TV.

Wake-up calls

Can be requested at the reception desk. Tel.: 42

Water

Tap water is drinkable in Hungary. In most parts of the country, including Sárvár, its quality is excellent, consume it!

Writing utensils

There are writing utensils and a notebook in your room. If you have any further requests, please contact housekeeping or reception. Tel.: 42

Restaurant, bar and room service

Aurea Restaurant

7:00 - 10:00 Lavish buffet breakfast

12:00 - 14:00 Light buffet lunch – healthy choice: soups, salads, vegetables, pasta dishes, grilled dishes, desserts, fruits

15:00 - 17:00 Afternoon indulgence: salty snacks, cakes and pastries, ice-cream, coffee, tea

18:00 - 21:00 Buffet dinner: a variety of starters and main courses, soups, salads, cheeses, desserts

Drink selection

07:00 - 22:00 Non-alcoholic beverages (mineral water, fruit and vegetable juices), tea and coffee from the drinks buffet

10:00 - 15:00 Herbal teas and fruit

11:00 - 22:00 Draught beer and house wines

The hotel offers unlimited consumption from the buffet in the restaurant, but no food or drinks can be taken out for later consumption.

 All-inclusive services are available from 15:00 on the day of arrival (check-in) until 11:00 on the day of departure (check-out). Lunch is available on the day of arrival and departure for an additional charge.

Quint Bar

The Quint Bar is a well-appointed cocktail bar in the lobby with a wide selection of drink and coffee treats, in comfortable surroundings, with live music in the evenings. The cocktails and beverages at the Quint Drink Bar and the drinks in the minibar are not included in the all-inclusive package.

You can request room service from the bar’s menu. Opening hours: 10:00 AM to 11:00 PM

Room service: 6:30 AM to 9:30 PM, Tel.: 45

Pool area

Indoor thermal baths with two pools: 32-34°C and 36-38°C, water depth: 0,9-1,4 m, open: every day, 7:00 AM to 12:30 PM and 1:30 PM to 6:30 PM

Large adventure pool with indoor and outdoor basin with massage jets and whirlpool: 32-34°C , water depth: 0,9-1,4 m, open: every day, 7:00 AM to 12:30 PM and 1:30 PM to 9:00 PM (from May to September 10:00 PM)

Aqualandia water world for children: covered children's pool with slide, roofed children's paddling pool, bucket shower and waterfall shower: 32°C, water depth: 0,0-0,6 m, open: every day, 7:00 AM to 12:30 PM and 1:30 PM to 7:00 PM

Outdoor paddling pool (in summer): 18-24°C, water depth: 0,2 m, open: every day, 8:00 AM to 7:00 PM

Outdoor swimming pool : from May to September, 18-24°C, water depth: 0,2 m, open: every day, 7:00 AM to 7:00 PM

Kneipp tread basin: from May to September, 18-24°C, water depth: 1,4-1,5 m, open: every day, 7:00 AM to 7:00 PM

Please shower before entering the pools and follow all hygiene and usage guidelines!

For children under the age of 14, the use of the thermal pools is specifically not recommended due to health reasons!

Loungers: Due to the limited number of loungers, please do not reserve them in advance!

Medical & Wellness Services

At our medical treatment centre, we provide professional health care through individualised, comprehensive, modern therapy for the treatment of locomotor and stress-related complaints, certain nervous system diseases and lymphatic circulation disorders. Please contact the spa reception for an appointment. Dial: 46

Learn more about our treatments

Sauna and fitness

Sauna World: Lovely view to the garden, swimwear and nude saunas, bio- and infrared saunas, plunge pool, pail shower and a spacious relaxation area.

Every Thursday and Saturday, there are sauna sessions with special infusions, led by a sauna master.

Please always use the saunas without slippers and only with a sauna sheet. Signs at the saunas will indicate whether textile (swimwear) or textile-free (without swimwear) use is required. Compliance with these rules and hygiene regulations is mandatory.

Fitness options: group exercise classes and sports programs from Monday to Saturday; a modern fitness room equipped with cardio and fitness machines, open from 7:00 AM to 9:00 PM, accessible on the ground floor through the hotel lobby.

The Hévíz waters
The 47,500 m2 lake is the largest warm-water, peat-bottomed, bathable medicinal lake in the world. The water temperature varies depending on the weather, ranging from 33-35°C in summer, though even in autumn and winter it does not fall below 23°C. The waters of Hévíz contain calcium, magnesium, hydrogen carbonate, fluoride and sulphate, and can be used effectively in preventive therapy or post-operative rehabilitation, as well as in treating musculoskeletal and rheumatic complaints.

Sports and leisure

Sport programmes free of charge: use of fitness room (at your own risk), morning exercises, aqua fitness, Thera band workout, Pilates, stretching, rehabilitative spine training, walking tours

Sport programmes for an extra fee: Thai Chi, Chi Kung, Tabata workout, Nordic Walking

Games and Equipment: Card games, chess, table tennis, table football, and digital table games are available free of charge.

Fun Zone: The 84 m2 game room is waiting for those who want to have a blast. There are machines with arcade and interactive games for teenagers and adults to enjoy, including air hockey, pinball and old-style slot machines.

Bubbles Club children’s programmes: The playhouse on the ground floor of our Stone House offers various toys and games for children. The Bubbles Club keeps the kids happy during school holidays and – provided numbers allow – on bank holidays through animation programmes, exciting sports games, quizzes and creative activities, while the parents relax!

Rentals - for a fee: Bicycles, Nordic Walking poles.

For more information about other hiking and leisure opportunities (sports programs, tennis and football courts, horseback riding, excursions, concerts at the Festetics Palace in Keszthely), please inquire at the Ensana Service in the lobby. Tel: 48

Other information and services

ATM: A 24-hour ATM is located next to the main entrance of Thermal Hotel Hévíz (9, Kossuth Lajos utca).

Bicycles: Available for rent at Ensana Service (Tel: 48) or at reception (Tel: 42).

Car wash service: Available. Please contact reception. Dial: 42.

Conference rooms: Please contact our colleague and request details by dialing 9432.

Credit/Debit cards: We accept Eurocard/MasterCard, Visa, SZÉP-Card, and American Express.

Electric car charging station: Located in the hotel car park, with a Type 2 connection, operated by an external service provider, available through an app.

Ensana Beauty Salon: Open Monday to Saturday from 8:00 AM to 4:00 PM. For more information and appointments, contact the medical reception on the ground floor. Dial: 46.

Excursions and hiking: Guided walking, cycling, and Nordic walking tours are available. Please inquire at Ensana Service in the lobby. Dial: 48.

Flowers: Please contact reception if you need a bouquet of flowers. Dial: 42.

Information desk: Brochures and information materials about the hotel and surrounding areas, as well as excursion and sports program details, are available at Ensana Service. Please contact our colleagues in person or by dialing 48, or contact reception. Dial: 42.

Internet/Wi-Fi: Wireless internet is available in all rooms and public areas. For other IT issues, please contact reception. Tel: 42.

Other information and services

Ironing room: Located on the 6th floor, in the stairwell.

Lost and found: Please contact reception or housekeeping for assistance. Dial: 42.

Luggage room: Secure luggage storage is available on the ground floor. For more information, please contact reception. Dial: 42.

Luggage service: If you need assistance with your luggage, we offer this service free of charge. Please contact reception. Dial: 42.

Pets: Pets are not allowed in F&B areas or in medical and spa areas. Please inform housekeeping about your preferred room cleaning times and use the "pet is in the room" card.

Photocopying, scanning: If you would like to scan, print, or copy documents, please contact reception. Dial: 42.

Reception: A 24-hour reception is at your service. Dial: 42.

Sightseeing, excursions: Please contact our colleague at Ensana Service in the lobby in person or by dialing 48.

Spin dryer: A spin dryer for swimsuits is available in the spa area.

Taxi: You can order a taxi at reception at any time of day. Dial: 42.

Umbrella: You can borrow an umbrella at reception (rental deposit required). Dial: 42.

Pets

We’re happy to accommodate cats, as well as small or medium-sized dogs, at our hotel! We kindly ask all guests travelling with their cat or dog to accept the following rules:

  • Pets can be brought into the hotel. They can be kept in the hotel rooms and, under the supervision of the guest, they can use the common areas to access the guest’s room, but they may not be taken into any of the other premises (restaurant, swimming pool, etc).
  • The guest will be held fully liable for any damage caused by his/her pet
  • Max. 1 pet per room
  • Cats and dogs only
  • Additional charge: € 25/night
  • Pets must be kept on a leash or in a carrier basket in the common areas of the hotel.
  • When booking your room, please let us know that you intend to bring your pet with you.

Attractions

Lake Hévíz

Programmes not to miss!

Lake Hévíz

Rare, biologically active, medicinal lake

The thermal lake of Hévíz is the world’s second largest natural warm-water lake – but the largest that is also suitable for bathing. The warm water springs that feed the lake are extremely rich in healing minerals, and the mud from the lakebed is used for facials and in various rejuvenating treatments.

The temperature of the lake’s water is a pleasant 33-35ºC in summer, but even in mid-winter it never drops below 23ºC – allowing you to float comfortably on the surface even when it’s snowing.

The sulphur in the thermal water is responsible for its extraordinary healing properties. Another special feature of Hévíz is the 1-metre-thick layer of therapeutic mud that covers the lakebed. It is a peat sludge of predominantly vegetable origin, containing many beneficial minerals. The sludge used in our hotel is fine and pleasant to the touch, perfect for mud-pack treatments.

The jewels of the lake are the Indian red fairy roses with their dark pink flowers and huge size.

Programmes not to miss!

Programme guide

  • Sample a refreshing glass or two of the local wine in an atmospheric hillside cellar.
  • Admire the imposing neo-Baroque Festetics Palace, which is one of the country’s best-preserved aristocratic mansions.
  • Trawl Hévíz aboard a miniature train, one of the nicest ways to see the sights.
  • Explore Kis Balaton National Park, a protected wetland that harbours thousands of nesting birds, and is a haven for bird watchers and anglers alike.
  • Take to the water with a romantic cruise on Lake Balaton, affectionately known as the ”Hungarian sea”.
  • Wander through the woodland around the lake or take a longer hike in the Keszthely Hills.