How can you reach us?

By car: the hotel can only be accessed by car from the northern tip of the island, via Árpád Bridge (Árpád híd). Turn right at the Margaret Island exit in the middle of the bridge, then turn left into the car park and continue towards the hotel.

To get the discounted parking rate, please press the HOTEL button at the barrier when you arrive. Failing this, we will not be able to provide discounted parking.

The area of Margaret Island is closed to car traffic, and you can only drive as far as the car park in front of the hotel.

The parking fee for our hotel guests is HUF 5,500/day (ca.15 EUR), the underground car park fee is HUF 8,000/day (ca 21 EUR). The ticket must be validated at reception each time you leave the hotel.

Arrival

Ensana Life

Loyalty program

If you are already a member of our loyalty program, you must indicate your membership at your booking in order to claim your discount. If you are not yet a member, sign up to take advantage of these unmissable benefits!

Check-in, check-out

Check-in to the room and beginning of services at 3:00 p.m. on arrival day

Check-out and end of services at 11:00 a.m. on departure day

Early check-in and late check-out depends on availability.

The presentation of an ID at the hotel is mandatory due to the VIZA data reporting obligation. We are unable to accommodate guests who do not present a valid ID.

Rooms & Services

Air-conditioning

very hotel room is equipped with air conditioning. The cooling system is centrally switched on depending on the season and can then be adjusted individually in each room. The air conditioning stops if the terrace door or window is opened.

Babies & Kids

If you are travelling with a baby or toddlers, we can provide you with a foldable baby cot, high chair, plastic baby bath, potty, and toilet seat reducer for free upon request. Please let us know in advance when booking.

Bathrobe

The bathrobe in your room has been placed here for your use and is a courtesy of the hotel. A fresh one will be supplied once every three days.

Bathroom amenities

Toothbrush, toothpaste and razor are at your disposal. Please inquire at the Front Desk. Dial: 3

For anti-slip mats and bathroom chair contact the reception. Dial: 3

Blanket, pillow

For extra blankets or pillows contact the hotel reception (dial: 3).

If required, you can choose from different types of pillows (feather, anti-allergenic, roll).

Coffee, Minibar & Room service

There is coffee and tea in your rooms: In-room tea and instant coffee are free, and refills are available on request.

The rooms have a minibar fridge, which can be filled up upon request. You can set up your own minibar using the order form available at reception.

Room service: between 6:30 a.m. – 10:30 p.m. Dial: 2

After the above mentioned periods a cold plate can be ordered at the reception. Dial: 3

Electric current

Insert the magnetic key card received at the reception into the slot on the switch box next to the room entrance, this will activate the electric network. The electric current is 230 V/50 Hz. The current available in the bathroom is only suitable for the use of a razor, all other appliances should be inserted into plugs in the room.

If you need a travel plug adapter or charging station for different electrical devices, please contact the reception. Dial: 3

Cleaning

Daily Cleaning: to ensure the cleanliness of your room, we have introduced a multi-tier cleaning system. Please specify how you want us to clean your room by hanging the relevant instruction card on your door handle each day: Full daily clean / Eco room refresh / Thanks, no need for cleaning

Emergency exit, fire

Every floor in the hotel is furnished with fire alarm equipment and fire extinguisher, and there is a smoke detector in every room. In case of fire the guests are alarmed by a siren sound and are requested to leave the hotel as soon as possible through the nearest emergency exit by following the escape route shown on the emergency escape map on the back of the room door.

Safe

Safes in the room and at the reception may be used free of charge. We take no responsibility for any objects not placed in a safe.

Sewing kit, sewing service

Sewing kits are available in the wardrobes in every room. In case your clothes have suffered a considerable damage, do not hesitate to take advantage of the sewing services in the laundry.

Dial: 5

Shoe shining

There are shoe shining kerchief in the rooms and shoe cleaning machines in the lobbies of both our hotels.

Smoking

The entire hotel, including the balconies, is non-smoking. Look for smoking areas designed in accordance with Hungarian law near the entrances! In Hungary, the law on the protection of non-smokers is very strict, our hotel has the right to impose a fine for violating the smoking rules, the amount of which can reach 250 euros.

Technical services

If you notice any technical failure, please inform the hotel reception. Dial: 3

Wake up call

Wake up call can be requested at the hotel reception, or adjustable on the TV. Dial: 3

Telephone & Television

Telephone: You can call any domestic and foreign numbers directly from your room. Dial 9 for outside connection, the fee for the call will be charged to your room invoice. Country codes: A - 43 • F - 33 • I – 39 • B - 32 • H - 44 • NL - 31• CH - 41 • GR - 30 • S – 46 • D - 49 • J - 81 • USA – 1

Television: Pre-programmed channels: by hitting the “TV” button on the remote control the list of programmed channels appears on the screen.

Washable bedside mat

Washable bedside mat can be requested at the reception. Dial: 5

Food & Beverages - Thermal Hotel

Platán Restaurant

Rich buffet breakfast and dinner, open kitchen, international dishes, flavours of home cooking, traditional meals and healthy food. The restaurant is non-smoking. 

Open daily: 7 a.m. – 10 a.m., 6 p.m. – 10 p.m.

Boróka Bistro

Coffee and tea specialities, wines and spirits, cocktails, warm meals, sandwiches, salads.

Open: daily 8 a.m. – 11 p.m.

Please, wear appropriate attire in our restaurants. Dress Code: all guests refrain from wearing bathrobe, swimwear or flip-flops.

Room service: between 6:30 a.m. – 10:30 p.m.

After the above mentioned period a cold plate can be ordered at the reception.

Prices are subject to additional 12% service charge.

Food & Beverages - Grand Hotel

Széchenyi Restaurant

Our guests are served a plentiful buffet breakfast in our hotel’s restaurant. The Széchenyi Restaurant is open for breakfast only. The restaurant is non-smoking. 

Open daily: 7 a.m. – 10 a.m.

Please, wear appropriate attire in our restaurants. Dress Code: all guests refrain from wearing bathrobe, swimwear or flip-flops.

Viktória Drink bar

Coffee and tea specialities, wines and spirits, cocktails, warm meals, sandwiches, salads.

Open: during the autumn-winter season, every day, from 12 noon to 10 p.m. (except for events)

Margaret Brasserie

We offer beer on tap, homemade food, delicious cakes, daily specials and a menu of one-course meals to choose from. 

Open: during the spring-summer season, every day, from 12 noon to 10 p.m.

Room service: between 6:30 a.m. – 10:30 p.m.

After the above mentioned period a cold plate can be ordered at the reception.

Prices are subject to additional 12% service charge.

Fitness & Pools

Open: daily 7 a.m. – 9 p.m.

Fitness: 400 sqm Ensana Health Club with cardio and strength machines. Group exercise classes: spine gym and aqua jogging

Pools: open air (seasonal) and indoor swimming pools, thermal pool, Jacuzzi. The thermal pool (37-38°C) is filled with the healing water of the in-house spring.

Sauna: Our sauna world is equipped with 2 Finnish saunas (separate for men and women), a steam bath, an infrared sauna, an aroma cabin and a relaxation room

Sun terrace: It is accessible from the first floor of the Thermal Hotel or via the swimming pool. Open seasonally.

Upon reservation, ladies can use the thermal pools on Mondays, Wednesdays and Fridays exclusively between 12 noon and 1:00 p.m.

The swimming pool, the sun terrace pool, sauna, aroma cabin, steam bath, fitness centre are available without any limitation.

Medical & Beauty services

At our medical treatment centre, we provide professional health care through individualised, comprehensive, modern therapy for the treatment of locomotor and stress-related complaints, certain nervous system diseases and lymphatic circulation disorders. Please contact the spa reception for an appointment. Dial: 8.


Learn more about our treatments


Beauty salon: At the hotel’s exclusive beauty salon, natural skin care is combined with a unique relaxation experience.

Facial and body treatments, massages, beauty rituals, manicure.


External medical services:


  • VitalCenter Dental Clinic
  • Focus Medical Laser Eye Clinic
  • Aura International Cosmetic Surgery
  • Sri Sri Tattva Europe & Hungary - Ayurvedic medicine
The thermal mineral water of Margaret Island
It is particularly effective in the treatment of musculoskeletal diseases, muscular and nervous system complaints, peripheral circulatory disorders, and digestive problems, assists regeneration following accidents and surgery. Bathing in thermal water is also an excellent way to relax. It’s suitable for drinking, it soothes the inflamed mucous membrane in the digestive system, it cleanses the body and is good for the liver and kidneys. You can drink up to a litre of it a day.

Other information, services

Bank: A 24 hour ATM machine is located on the terrace of Ensana Thermal Margaret Island.

Business Center: there are two computer stations in the lobby of the Thermal Margaret Island, and one computer with internet access in the Grand Hotel.

Car rental/Taxi/Transfer: For car rental or taxi services contact our receptionist. Dial: 3

Car wash: There is a car wash and cleaning facility in the garage of Thermal Margaret Island against payment. 

Credit card: We accept: VISA, Eurocard-Mastercard, AMEX

Internet: Internet is free of charge via WIFI in both of our hotels. Password: Ensana01

Laundry & ironing: Order before 9 a.m., return on the same day. The laundry is closed on Sundays and holidays. There are self-service ironing-rooms available in both hotels. Dial: 5

Lost and found: Contact the reception. Every lost item is kept for 90 days. Dial: 5

Luggage: Storage in the bell boy’s room, contact the receptionist first. Dial: 3

Pet Policy

Pet policy: we’re happy to accommodate cats, as well as small or medium-sized dogs, at our hotel! We kindly ask all guests travelling with their cat or dog to accept the following rules:


  • Pets can be brought into the hotel. They can be kept in the hotel rooms and, under the supervision of the guest, they can use the common areas to access the guest’s room, but they may not be taken into any of the other premises (restaurant, swimming pool, etc).
  • The guest will be held fully liable for any damage caused by his/her pet
  • Max. 1 pet per room
  • Cats and dogs only
  • Additional charge: € 25/night
  • Pets must be kept on a leash or in a carrier basket in the common areas of the hotel.
  • When booking your room, please let us know that you intend to bring your pet with you.

Traffic & Transport

The area of Margaret Island is closed to car traffic, and you can only drive as far as the car park in front of the hotel. 

Public transport: bus number 26 runs between Árpád Bridge (Árpád híd) and Nyugati pályaudvar (Western Railway Station) every 15-20 minutes. There is a metro connection at both ends of the route. The bus stop is right behind the hotels.

Exact information about the timetable is available at https://bkk.hu/en/ and at the bus stops. The BudapestGo application, which can be downloaded for free on your smartphone in Hungarian and English, helps you plan your trip, find accurate information on services and buy your ticket. You can also buy tickets in our gift shop or on the buses, from the driver, for HUF 600. (Please have the exact forint amount ready when buying your ticket on the bus.) For longer stays, it is worth buying a pass.

Margaret Island

The island

Margaret Island is the perfect base for exploring Budapest, as the bustling city centre is within easy reach of the hotel. Take long strolls through the lush, green parks of the 2.5 km-long island, and if you are feeling more energetic you can swim, cycle or run just a few steps away from the hotel. The island is surrounded by the Danube, Árpád Bridge (Árpád híd) from the north and Margaret Bridge (Margit híd) from the south, which offers one of the most beautiful panoramas of the city at night. The park has ancient trees, a rose garden and a romantic Japanese garden with a small thermal lake and a waterfall. 

Attractions & Entertainment

The mini zoo is a children's favourite, and there is also a playground near both the northern and the southern tip of the island. 

The stage next to the Water Tower is popular for summer evening concerts as well as open-air theatre performances. You can find out more about the programmes and tickets of the Margaret Island Outdoor Stage at https://margitszigetiszinhaz.hu/en/.

The ruins of a 700-year-old Dominican church and convent and a Franciscan church can still be visited, and the country’s oldest church bell still rings on the tower of the Premonstratensian chapel.

Sports & Leisure

The Musical Fountain, at the end the island near Margaret Bridge, offers a special experience, with familiar melodies every hour from 11:00 to 22:00 during the summer season and a special light show in the evenings.

In the high season, four-wheeled pedal cars for 2-4 people are available for rent in the northern part of the island.

We highly recommend the Palatinus, one of Budapest's favourite water parks, which awaits those wishing to swim and have fun every day from 9:00 to 19:00/20:00, depending on the season and the weather. 

Those who like active recreation will enjoy the 5.3-km well-lit, rubber-coated running track and the Hajós Alfréd sports swimming pool.