Ensana Health Spa Hotels & Resorts, Europe’s leading health hotels

ADAPTER

ADDRESS

AIR CONDITIONING / HEATING

AIR CONNECTIONS, AIRTICKETS

AIRPORTS

Below is a short list of the nearest international airports.

Piestany 3 km approximately 10 minutes by car

Bratislava 85 km approximately 45 minutes by car

Vienna 150 km approximately 1 hour 30 minutes by car

Budapest 240 km approximately 2 hours 45 minutes by car

We will be happy to arrange a comfortable and safe transfer to any airport of your choice.

Front Desk: 6111

Mobile phone: +421 902 961 085

Concierge: 6000

Mobile phone: +421 902 956 193

ALFONS MUCHA - ART NOUVEAU ARTIST

BABY COT

BANK, ATM, BANKING SERVICES

Branches of several banks are located in Piestany city centre on the main square Námestie slobody (700 m). Please request the city map at Front Desk. The nearest ATM is located on the Spa Island in Napoleon III spa house (100 m). Should you need to use MONEY EXCHANGE SERVICES, please visit separate section in this guide. Please contact Front Desk or Concierge for detailed information.

Front Desk: 6111

Mobile phone: +421 902 961 085

Concierge: 6000

Mobile phone: +421 902 956 193

BANQUETS, CONFERENCES, MEETINGS, PRIVATE EVENTS

Should you wish to organize a meeting, conference or a private event, our Restaurant Manager will be happy to assist you. We offer the following meeting rooms with different set-up options:

Ferdinand Saloon
Hubertus Saloon
Café Alexander
Grand Restaurant

If you would you like to organize an outdoor event, please contact Restaurant manager.

Restaurant manager: 6152

Mobile phone: +421 902 956 189

BAR

BATHROBE

Please find a bathrobe in the wardrobe in your room. It should be used when attending treatments and in the wellness centre. If you need an extra bathrobe or a different size, please contact Front Desk or Housekeeping. A limited edition of high-quality bathrobes with Ensana logo is available for purchase at the reception. We will be happy to accommodate special requests and have your name or any other text embroidered. Please contact Front Desk for further information.

Housekeeping: 6013

Mobile phone: +421 902 963 079

Front Desk: 6111

Mobile phone: +421 902 961 085

BELLBOY

BIBLE, CHURCH SERVICES

BICYCLE RENTAL

BLANKETS

BOOKS & LIBRARY

BREAKFAST

Breakfast is served in the Grand Restaurant.

Weekdays:

7:00 AM - 10:00 AM

Weekends and public holidays:

7:00 AM - 10:30 AM

If you would like to have breakfast served in your room, please fill out an Order form and hang it outside your door by 5 AM. You may also order breakfast directly via Room service.

Room service: 6055

Mobile phone: +421 902 956 189

BOARD GAMES

BUSINESS CENTRE

BUTLER

Our specially trained colleague provides a service as a personal butler who will be at your service and will accommodate your requests during the whole stay - since booking of your stay until your departure (transfers, check-in, tours, treatments, flight arrangements…). Our personal butler will ensure your comfort and you will be able to enjoy a worry-free stay. The service of personal butler is subject to a separate charge. For more information, please contact Front Desk or our Butler directly.

Front Desk: 6111

Mobile phone: +421 902 961 085

Butler: +421 902 960 593

CAFÉ ALEXANDER

Located on the ground floor with a terrace overlooking the hotel's beautiful garden. You may enjoy our premium coffee with an iconic "Mud cake", Thermia Palace chocolate dessert, or choose from variety of tapas from our À la carte menu with a wide selection of Slovak and international wines and spirits.

Opening hours:

Sunday - Thursday 10 AM - 10 PM

Friday - Saturday 10 AM - 11 PM

CAFÉ IRMA

CAR CHARGING

CAR RENTAL

CHECK-OUT

On the day of your departure your room is available until 11 AM. Should you require late check-out, please contact Front Desk regarding the availability. You may use EXPRESS CHECK-OUT for fast, secure and contactless form of check-out. On the penultimate day of your stay, you will be sent an informative statement of your hotel account by email or directly to your room. After your review and approval, the account will be settled with a payment from your credit card which you used as a hotel booking guarantee. The proof of payment or the final invoice will be sent to you by e-mail or directly to your room, according to your preference. Express check-out service can be activated personally at Front desk, by phone, e-mail or via What's app.

Front Desk: 6111

Mobile phone: +421 902 961 085

CHILDREN

CITY TAX

CONCIERGE

BEAUTY SALON

CREDIT CARDS

CULTURE

DIETARY CATERING & ASSISTANT

DO NOT DISTURB SIGN

We respect your privacy. If you do not wish to have your room cleaned, please use "Do not disturb" sign on the outside of your room door. Kindly note that in case the sign has been displayed for more than 24 hours, hotel management reserves the right to enter the room for security reasons. This will be announced by phone call in advance. If you do not wish to receive telephone calls, please contact Front Desk and your room phone will be blocked.

Front Desk: 6111

Mobile phone: +421 902 961 085

DRESS CODE

Grand Restaurant & Alexander Café

Please be informed that it is not allowed to wear shorts, swimwear, bathrobes, fitness clothing, tracksuit, flip-flops and a cap in the restaurants and cafés. Kindly note that during the summer months, you may wear a bathrobe on the terrace of Alexander Café.

Lunch: Casual / Smart casual dress code

Dinner: Business casual/ Smart casual dress code

Thank you for your understanding.

Treatments

Please attend treatments in the bathrobe and slippers. You may use a bathrobe also in Irma Café & Pool Bar. Other requirements are stated in the spa etiquette provided with the treatment schedule.

DRINKING WATER

ELECTRICAL VOLTAGE

ENSANA LIFE

ENVIRONMENT

EXCHANGE OFFICE

Currency exchange services for selected currencies are available at Front Desk 24/7. We currently offer only the purchase of foreign currencies. Please contact Front Desk regarding banking and currency exchange services available in the city centre.

We will be happy to exchange paper currency for a minimal fee:

Czech koruna
US Dollar
Hungarian forint

Front Desk: 6111

Mobile phone: +421 902 961 085

EXTRA BED

FRONT DESK

Front Desk is at your disposal 24/7. We are happy to assist you with your queries answer your questions or assist you with your next booking. Please note that check-out time is at 10 AM. Should you wish to extend your stay, please contact Front Desk. We are here for you 24/7. We will be happy to answer all your questions and help you with your next booking. Please note the regular check out time is 11 AM. If you wish to extend your stay, please contact us.

Front Desk: 6111

Mobile phone: +421 902 961 085

FIRE / FIRE EVACUATION PLAN

In case of smoke or fire, call internal emergency line 1313 and report the exact location. Follow the instructions stated on the safety card located in a table drawer in your room. Fire evacuation plan is located next to the room door and indicates your room location marked by red cross as well as the way to the closest emergency exit. Green evacuation signs of the nearest emergency exits are located in the corridors. The hotel is equipped with electric fire alarm system, smoke detectors and fire extinguishers. Note that smoke detectors will be activated by lighting a cigarette.

Emergency: 1313, 6111

FITNESS CENTRE

It is located in Irma Health Spa and available 24/7. Please contact Front Desk if you wish to visit it between 9 PM and 7 AM. If you are interested in group fitness exercise, guided fitness training, contact or visit Irma Health Spa reception.

Be informed that AQUAFITNESS, group pool exercise under the guidance of our therapist, is held every Saturday at 10 AM in the indoor pool of Irma Health Spa. Due to limited capacity, pre-booking is recommended.

Spa Reception Irma: 7110

E-mail: [email protected]

FLOWERS

GARDEN

You may enjoy relaxing moments in our beautiful hotel garden. Its dominant feature is 120-year-old London plane tree. Stroll around the garden, admire 2 fountains and the view of Thermia Palace hotel, check the herb garden of our chefs or play garden giant chess. We would be happy to prepare unique and unforgettable experience for you - a special romantic dinner or celebration with your family and friends in our garden.

Restaurant manager: 6152

Mobile phone: +421 902 956 189

GIFT SHOPS

Treat yourself or your loved ones with a gift or a pleasant memory of your stay at the Thermia Palace Hotel. We recommend a visit to our 2 shops with women's and men's luxury clothing which are located on the ground floor of the hotel.

In the hotel Lobby you may be interested in the selection of handmade Slovak jewellery LA GARCIA or ARIKI jewellery made from New Zealand shells. At the same time, we would like to draw your attention to our ENSANA cosmetic line, suitable for both ladies and gentlemen, small souvenirs or luxury bathrobes with the Ensana logo, where we can embroider your name or any other text upon request.

Front Desk: 6111

Mobile phone: +421 902 961 085

Concierge: 6000

Mobile phone: +421 902 956 193

GIFT VOUCHER

GOLF

GUEST FEEDBACK

Your satisfaction and improvement of our services is our priority. We would be glad if you could share with us your experience during your stay in person or fill in ASK NOW electronic questionnaire via a machine located at the hotel reception and on the ground floor of Irma Health Spa. You may also complete the questionnaire from your room using QR code. Thank you for your feedback which helps us to improve our services.

Concierge: 6000

Mobile phone: +421 902 956 193

Email: [email protected]

HAIRDRESSER

HOUSEKEEPING

Our housekeeping team takes care of the cleanliness and tidiness of all rooms and public areas on a daily basis. As standard, your room is cleaned between 9 AM and 3 PM. Turndown service is provided daily between 5.30 PM and 8.30 PM.

If you have special requests regarding the time of your room cleaning, please contact us. We will do our best to make sure that your room is prepared according to your wishes.

Housekeeping services – upon request:

SHOE CLEANING
LAUNDRY SERVICES
IRONING

To increase your comfort, we will be happy to bring you at any time extra

BATHROBE
PILLOW
BLANKET
TOILETRIES

Housekeeping: 6013

Mobile phone: +421 902 963 079

Front Desk: 6111

Mobile phone: +421 902 961 085

IRONING

KORAN

LAUNDRY SERVICE

Available from Monday to Sunday. Please fill in the form available in the wardrobe along with a price list and a laundry bag. For orders placed before 9 AM, we deliver your garments the same day - no later than at 6 PM. For orders placed after 9 AM, clothes will be delivered within 24 hours. Express laundry service (within 5 hours) is also available at extra charge. Dry cleaning service is available on weekdays only, delivery within 48 hours. Please contact Front Desk or Housekeeping.

Housekeeping: 6013

Mobile phone: +421 902 963 079

Front Desk: 6111

Mobile phone: +421 902 961 085

LOST AND FOUND

MEDICAL SERVICES

MINIBAR

MINIGOLF

MOBILE PHONES

MOBILE PHONE CHARGER

NEWSPAPERS, MAGAZINES

NORDIC WALKING

PARKING

PETS

Your pet is allowed to be accommodated in your room for an additional charge of 40 €/night. Kindly not that pets are not allowed in the restaurants, cafés and Irma Health Spa. In the other public areas, pet must be accompanied on a leash and must not be left unattended under any circumstances. When leaving your pet in the room, please hang a pet symbol card (provided by Front Desk) on the door. In case of any damage to the hotel facilities or other guests' property caused by a pet, the owner is liable to fully pay for the damage.

PHARMACY

PILLOWS

PIZZA PAVONE

POOL BAR

POST OFFICE

RESERVATION

RESTAURANT

Grand restaurant located on the ground floor belongs among the hotel´s most interesting architectonic elements.

Breakfast:

Weekdays 7:00 AM - 10:00 AM
Weekends and bank holidays 7:00 AM - 10:30 AM

Lunch: 12:00 AM - 2:30 PM

Dinner: 6:00 PM - 9:00 PM

DRESS CODE

Please refer to the specific section in this guide.

Restaurant manager: 6152

Mobile phone: +421 902 956 189

ROOM SERVICE

SAFETY BOX

SECURITY SERVICE

SHOE CLEANING AND POLISHING

Upon request, shoe cleaning and polishing service is available daily from 7 AM to 7 PM. Please contact Front Desk or Housekeeping. This service takes approximately 1 hour. Please note: a shoe cleaning and polishing kit can be found in the wardrobe in your room. A shoe cleaning machine is located on the ground floor in the connecting corridor to Irma Health Spa.

Housekeeping: 6013

Mobile phone: +421 902 963 079

Front Desk: 6111

Mobile phone: +421 902 961 085

SHOPS

SMOKING

SPA TREATMENTS

TAXI

TECHNICAL SERVICES

TELEPHONE CONNECTIONS

TENNIS COURTS

TOILETRIES

In case you need any toiletries, please contact Front Desk. We will deliver them directly to the room. Have you forgotten anything at home? Please do not hesitate to contact the hotel reception. We have selected toiletries available for you, which you can pick up at the hotel reception, or we will be happy to deliver them directly to your room.

Front Desk: 6111

Mobile phone: +421 902 961 085

TAXI

TV PROGRAMMES

WAKE-UP CALL

WEDDINGS

WELLNESS CENTER

Relax and discover an oasis of peace - our luxurious wellness area - in Irma Health Spa, directly accessible from the Thermia Palace hotel.

A large indoor swimming pool measuring 18 x 5.5 m, with relaxation areas around. The depth of the pool is 1.2 m and the water temperature is 30-32 °C
The outdoor pool with a depth of 1.3-1.6 m and a water temperature of 34-36 °C offers you year-round swimming thanks to the thermal water and heated pavement around it,
A spacious large jacuzzi measuring with a water temperature of 36°C completes in indoor water experience
The sauna world with steam, finish and infrared sauna, as well as experience and tropical storm showers, tepidarium and relaxation area overlooks the manicured hotel garden

Opening Hours:

Outdoor pool:

Monday 7 AM – 7 PM

Tue-Wed 7 AM – 9 PM

Thursday 7 AM – 7 PM

Fri-Sun 7 AM – 9 PM

Indoor pool:

Daily 7 AM – 9 PM

Sauna world

Monday-Thursday 1 PM – 9 PM

Friday-Sunday 7 AM – 9 PM

In case you request sauna services outside of mentioned times, please contact the lifeguard on duty. Kindly, allow for 30-minute heat-up time of the sauna.

Sauna - only for women

Tuesday 1 PM – 4 PM

Friday 1 PM – 4 PM

Guest Directory

Thermia Palace

ADAPTER

ADDRESS

AIR CONDITIONING / HEATING

AIR CONNECTIONS, AIRTICKETS

AIRPORTS

ALFONS MUCHA - ART NOUVEAU ARTIST

BABY COT

BANK, ATM, BANKING SERVICES

BANQUETS, CONFERENCES, MEETINGS, PRIVATE EVENTS

BAR

BATHROBE

BELLBOY

BIBLE, CHURCH SERVICES

BICYCLE RENTAL

BLANKETS

BOOKS & LIBRARY

BREAKFAST

BOARD GAMES

BUSINESS CENTRE

BUTLER

CAFÉ ALEXANDER

CAFÉ IRMA

CAR CHARGING

CAR RENTAL

CHECK-OUT

CHILDREN

CITY TAX

CONCIERGE

BEAUTY SALON

CREDIT CARDS

CULTURE

DIETARY CATERING & ASSISTANT

DO NOT DISTURB SIGN

DRESS CODE

DRINKING WATER

ELECTRICAL VOLTAGE

ENSANA LIFE

ENVIRONMENT

EXCHANGE OFFICE

EXTRA BED

FRONT DESK

FIRE / FIRE EVACUATION PLAN

FITNESS CENTRE

FLOWERS

GARDEN

GIFT SHOPS

GIFT VOUCHER

GOLF

GUEST FEEDBACK

HAIRDRESSER

HOUSEKEEPING

IRONING

KORAN

LAUNDRY SERVICE

LOST AND FOUND

MEDICAL SERVICES

MINIBAR

MINIGOLF

MOBILE PHONES

MOBILE PHONE CHARGER

NEWSPAPERS, MAGAZINES

NORDIC WALKING

PARKING

PETS

PHARMACY

PILLOWS

PIZZA PAVONE

POOL BAR

POST OFFICE

RESERVATION

RESTAURANT

ROOM SERVICE

SAFETY BOX

SECURITY SERVICE

SHOE CLEANING AND POLISHING

SHOPS

SMOKING

SPA TREATMENTS