Terms & Conditions

Access member area with your active email address here and then download your card again.

You will be able to download your card as a virtual card image, or directly into your android/apple e-wallet.

Access member area and check your status on the Ensana Life Membership platform. If you need further help please contact us at ensana.life@ensanahotels.com. Due to privacy regulations we will not provide any private information except to your registered email.

Ensana Loyalty Program members will be provided with a special promotion code (in your activation email), which they should use during the booking process. This promotion code will entitle members to the relevant discount on the hotel accommodation (flash sales, corporate, or any other special contracted rates are not entitled to any discount)

Benefits and discounts must be claimed at the time of booking. 

Guests are required to provide their name, membership number and promotional code at the time of booking. Benefits and discounts cannot be claimed retrospectively.

The particular benefits and discounts applied at the time of booking will be in accordance with the membership level at the time of booking.

You may cancel your Ensana Life Loyalty Program membership at any time, cancellation of membership can be initiated by emailing us at ensana.life@ensanahotels.com. Ensana terminates the Ensana Life Loyalty program membership if:

1. the member violates the program’s terms and conditions
2. in any case of misuse, related to a membership card’s benefits & discounts
3. the member cancels the membership in writing via email to ensana.life@ensanahotels.com 
4. the member does not give approval to the handling of his/her data, or revokes Ensana’s ability to do so

Benefits of the Ensana Life membership cannot be used, or transferred by/to any other individual, or company. 

Ensana reserves the right to alter the terms and conditions of Ensana Life Loyalty Membership program. Ensana reserves the right to cancel the Ensana Life Loyalty Membership program unilaterally, with 90 days notice. After the 90-day cancellation period, further enrolments will not be available, and members can only use the benefits they have already been confirmed.

We are delighted that you joined the Ensana Life program, but if you have any further question, or request; please feel free to contact us at ensana.life@ensanahotels.com