Dear guest, Thank you for taking the time to share your detailed feedback and for being a loyal guest of our hotel over the years. We truly appreciate your continued trust, and we are sorry to learn that your most recent stay did not meet your expectations. We regret the disappointment you experienced regarding the overall atmosphere in the spa area. Our hotel welcomes guests from many different backgrounds, and we strive to ensure that all guests respect the rules of conduct, cleanliness, and mutual comfort. Your comments have been forwarded to our management and spa supervision team so that guest behavior and compliance with spa rules can be monitored more closely in the future. Regarding the spa facilities, we are sorry to hear about your discomfort caused by the chlorine levels. Guest safety and hygiene are extremely important to us, and water quality is regularly monitored. Nevertheless, your feedback will be reviewed with our technical and spa teams to ensure a better balance and a more comfortable experience. We also regret that the food quality and variety, especially at breakfast, did not meet your expectations. Your specific remarks about certain dishes are very helpful and will be shared with our culinary team to improve both consistency and quality. Your comments regarding towel and bathrobe replacement, as well as bathroom cleanliness, will be addressed directly with our housekeeping management. At the same time, we would kindly like to ask whether you had the opportunity to review our housekeeping policy and to use the appropriate door hangers, which indicate to our staff the type of cleaning service you prefer. These indicators help us ensure that housekeeping services are provided exactly according to our guests’ wishes. On a positive note, we are glad that you were generally satisfied with the accommodation and that your interactions with our front desk and restaurant staff were rated positively. Thank you once again for your honest feedback. We truly value your opinion and hope that, despite this experience, you will give us another opportunity in the future to provide you with a stay that better reflects our usual standards. Best regards, Melinda Fulop Quality manager

Уважаемая Виорика Амброци, Благодарим Вас за оставленный отзыв. Мы ценим Ваше мнение о гибкой ценовой политике и обязательно рассмотрим Ваши предложения. Ваши отзывы помогают нам улучшать наш сервис и предлагать нашим гостям наиболее комфортные условия. С уважением, Мелинда Фулоп Менеджер по качеству