Dear Наlyna, Thank you for your kind words regarding the atmosphere and service at our hotel. We appreciate your feedback and are delighted to hear that you are having a positive experience. All the best and enjoy the rest of your stay. Sincerely, Jana Pavlíková, room division manager Ensana Pro Patria

Dear Edward, Thank you for your feedback. We regret that you felt the room maintenance was not at the desired level. Our staff was instructed to rectify the situation. To ensure the best cleanliness of your room, we have a multi-tier cleaning system, you can specify how you want us to clean your room by hanging the relevant instruction card on your door handle each day. In case you do not place the instruction card, the room will automatically be cleaned like ´Room refresh light´. Written instruction is on the back of the cards. Sheet changing is once in 7 days or more often if required. Your comments are very valuable to us and will help us improve our services. All the best and enjoy the rest of your stay. Kindest regards Jana Pavlíková, Room division manager Ensana Pro Patria

Dear Iryna L., thank you for your positive feedback regarding Dr. Natalia Kovchar. It is always rewarding to hear about our staff's professionalism and compassionate care. We are delighted that your experience met your expectations. Best regards, Jana Pavlíková, Room division manager Ensana Pro Patria