Dear Mr.Yurii, Thank you for your stay at Ensana Thermia Palace and also for your positive feedback regarding your overall experience at our hotel and the treatment procedures we offer. However, I regret to hear that your dining experience did not meet your expectations. Your insights regarding the restaurant service and menu quality are valuable, and I assure you that they will be taken into consideration as we strive to enhance our guest experience. Sincerely, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Mr. L., thank you for choosing hotel Ensana Thermia Palace for your stay. We also very appreciate time you dedicated to send us a review. We are pleased to hear that you had a positive experience. We strive to ensure that every aspect of your stay is comfortable and enjoyable, and your feedback serves as a great motivator for our team. We also very appreciate your input regarding the room as we continually strive to provide the best possible accommodations. Hotel Ensana Thermia Palace is located in a historical building that is more than a hundred years old, so we try to preserve the rooms in the main building in the original spirit. At the same time, we also understand the demands of our guests for new, modernly furnished rooms, which is why we expanded our accommodation capacity in 2019 and opened new rooms and apartments above the Irma spa house. If you're inclined towards a more modern ambiance, we highly recommend our new Deluxe Plus Irma rooms for your next reservation. We believe that these rooms will better meet your preferences. We look forward welcoming you back in the future and providing you with an even more exceptional experience. Sincerely, Jana Durcová, Guest Relation Manager, Ensana Thermia Palace