ADAPTER

ADDRESS

AIR CONDITIONING / HEATING

AIR CONNECTIONS, AIRTICKETS

AIRPORTS

Below is a short list of the nearest international airports.

Piestany 3 km approximately 10 minutes by car

Bratislava 85 km approximately 45 minutes by car

Vienna 150 km approximately 1 hour 30 minutes by car

Budapest 240 km approximately 2 hours 45 minutes by car

We will be happy to arrange a comfortable and safe transfer to any airport of your choice.

Hotel Reception: 5111

Customer Service Centre: *0

BABY COT

BANK, ATM, BANKING SERVICES

BANQUETS, CONFERENCES, MEETINGS, PRIVATE EVENTS

Our F&B Manager will be happy to help you to plan and organize your meeting, conference, cocktail party or private event .

F&B Manager: 5010, 5011

+421 902 961 090, +421 902 960 563

We offer you the following social rooms with different setup options:

Restaurants:

Seasons 70
Gallery 180
Calla 220
Fressia 100
Orchidea 100

Board meeting-rooms:

Agnes
Alexander
Mila
Henrieta
Imrich
Ján

Conference rooms:

Ľudovít
Leona
Mariana

BAR / CAFÉ

You can enjoy your favorite drink or cocktail in the PARK CAFÉ on the ground floor of the hotel or in the stylish BALNEO CAFÉ in the medical section of the Balneo Centre.

PARK CAFÉ: 5050

BALNEO CAFÉ: 7264

BATHROBE

BIBLE, CHURCH SERVICES

BICYCLE RENTAL

BILLIARD

BLANKETS

BOOKS & LIBRARY

BREAKFAST

BUSINESS CENTRE

PARK CAFÉ

The Park Café is located on the ground floor of the hotel. You can enjoy your favorite cake with your favorite coffee right in the cafe or on its terrace overlooking the park.

To satisfy your taste buds, do not overlook our A la carte menu of meals, drinks and desserts selection.

We also bring to your attention our wine list with a wide selection of quality wines not only from Slovakia.

Opening hours:

Sunday – Thursday: from 10:00 AM to 10:00 PM

Friday – Saturday: from 10:00 AM to 10:00 PM

Park Café: 5050

BALNEO CAFÉ

CAR CHARGING

A charging station for electric cars is available directly in the parking lot in front of the hotel. Do not hesitate to use it at any time to charge the battery of your personal vehicle. The charger is for two cars. There are two separate sockets type 2, AC, 22kW, 3-phase on the charger. It is possible to charge two cars at the same time. Please, kindly note that the costs won’t be charged to your hotel bill.

Questions about how to use the charging station will be answered with pleasure, and our hotel reception staff will be happy to provide you with more information.

Hotel Reception: 5111

CAR RENTAL

CHECK-OUT

CHILDREN

Children are warmly welcomed at Esplanade Ensana Health Spa Hotel. For the comfort of all guests, however, we ask parents to always accompany children under the age of 12 in the hotel areas. At the same time, we would like to inform you that, for safety reasons, children are not allowed to sign any payments to the guests' room bill. Thank you for your understanding. Please, observe special rules that apply for use of wellness and fitness areas. Parents are responsible for their underaged children.

ChILDREN PLAYGROUND

CLEANING

In order to ensure the highest possible cleanliness level of your room up to your satisfaction, we have introduced multi-stage cleaning.

Please inform us how you would like to clean your room by hanging the appropriate card with instructions on the door handle from the outside:

• Complete daily cleaning of the room

• Ecological refreshment of the room

• Thank you, no cleaning required

In case of any additional requests for room cleaning, please contact HSKP or reception.

Housekeeping: 5013

Hotel Reception: 5111

CITY TAX

CONFERENCE SERVICES

COSMETICS

CREDIT CARDS

CULTURE

CUSTOMER SERVICE CENTER

DIETARY CATERING & ASSISTANT

If you have special dietary requirements, the restaurant staff will gladly help you.

Restaurant Manager: 0902 956 167

For more detailed information about the menu and to propose a special diet tailormade for you, do not hesitate to contact our dietician on weekdays from Monday to Friday between 8:00 AM and 3:00 PM. On other days, do not hesitate to contact the Restaurant manager and book a consultation with the dietician in advance.

Nutrition Assistent: 7207, 0902 961 470

Restaurant Manager: 0902 956 167

DO NOT DISTURB, PLEASE!

DRESS CODE

Our goal is to offer you a dining standard with an excellent gastronomic experience. In the restaurants, it is required to wear formal clothes during the dinner and it is not allowed to enter in shorts, swimming suits, bathrobes, fitness clothes, tracksuits, nor in flip flops or with a cap on the head.

For lunch we recommend:

Ladies – CASUAL, SMART CASUAL

Guys – CASUAL, SMART CASUAL

For dinner, we recommend:

Ladies - BUSINESS CASUAL, SMART CASUAL

Gentlemen - BUSINESS CASUAL, SMART CASUAL

Thank you for your understanding.

Manager: 0902 956 167

DRINKING WATER

ELECTRICAL VOLTAGE

The electrical voltage in the sockets in your room is 230V/50Hz. We would like to inform you that the electric socket in the bathroom is intended only for the shaver. Electrical sockets in the room are available for other electrical appliances. If you require an adapter, please, contact the hotel reception.

Hotel Reception: 5111

ENSANA LIFE

Our new customer program will reward your loyalty with interesting benefits and generous discounts for your next stay and extra services from 10 to 20% depending on the membership level. The more time you spend with us, the higher discount you get :)

All information about the program can be found at:

https://www.ensanahotels.com/en/ensana-life

You can register* quickly and easily at:

https://www.ensanahotels.com/en/ensana-life/registration

Customer Service Centre:*0

Hotel reception: 5111

ENVIRONMENT

Ensana Health Spa Hotel Group places great emphasis on the protection of natural resources and the environment. It has developed its own environmental sustainability policy, which expresses the commitment of management, owners and all employees to support the principles of environmental sustainability.

Esplanade Ensana Health Spa Hotel, as part of Ensana Health Spa Hotel Group, participates in several initiatives and measures during its operation that prevent the degradation of natural resources, such as:

- minimization of waste and maximization of recycling (plastic, paper, glass, metal, bio-waste),

- reducing the consumption of energy resources (electricity, water, gas) during daily operation,

- the introduction of an eco-program when changing hotel bed and terry linen,

- minimizing the printing of documents by preferring electrical communication, if printing is necessary, using double-sided printing and at the same time printing on recycled paper,

- maximization of heat recovery from thermal sources,

- employee training focused on environmental protection.

EXCHANGE SERVICES

Exchange services for selected currencies are available at the hotel reception in 24 hours a day.

For a minimal fee, we will be happy to exchange paper bills of these currencies.

- Czech crown,

- USD,

- Hungarian forint,

We currently only provide the purchase of foreign currency. However, we will be happy to provide you with information about banking and exchange services in the city center.

Hotel Reception: 5111

EXTRA BED

FIRE / FIRE EVACUATION PLAN

In case of fire danger, call the emergency line 1313 and report the exact location. Follow the instructions on the separate leaflet in your desk.

The hotel is equipped with electric fire alarm, fire extinguishers and hydrants. There are smoke detectors in all hotel rooms and public areas, which are very sensitive and can be activated even after lighting a cigarette.

Please note the fire evacuation plan located by the entrance door to the room. The place where you are and then the way to the escape exit is marked with a red cross. In the corridors, the nearest emergency exits and the direction to them are marked with green direction signs. In case of danger, use the nearest exit.

Phones: 1313, 5111

FITNESS CENTRE

The fitness center is located in the medical section of the balneotherapy and being available to you from 07:00 AM to 08:00 PM every day. For unlimited access, please register in person at the hotel reception.

Hotel Reception: 5111

If you are interested in for individual fitness trainer service, please, visit or contact the reception of Balneotherapy.

Balnea Health Spa reception: 7227, 7000

E-mail: recepciabhs@sk.ensanahotels.com

FLOWERS

GIFTS

Give yourself or your loved ones a gift or a pleasant memory of a stay at the Esplanade Hotel Ensana Health Spa. On the ground floor of the hotel in the shopping mall, we recommend visiting our shops with ladies’ and gentlemen' fashion clothing. You can find a shop with crystal and bijouterie, as well as another shop with lucrative clothes and cosmetics on the ground floor opposite the hotel reception. The store with medical supplies, nutritional and vitamin supplements is located on the first floor, in the connecting corridor between Esplanade Hotel and the Balnea Health Spa Centre.

Hotel Reception: 5111

Customer Service Centre: *0

GIFT VOUCHER

GOLF

GUEST FEEDBACK

HAIR SALON

HOUSEKEEPING

Our housekeeping team takes care of cleanliness and order in all rooms and public areas on a daily basis. By default, your room is cleaned between 9:00 AM and 3:00 PM.

If you have special requirements for cleaning time, or if you need immediate cleaning, do not hesitate to contact us. We will do everything to ensure that your room is cleaned according to your wishes. More information about the room cleaning system is given under the letter "U" in the point "ROOM CLEANING"

We are also happy to provide the following services:

WASHING and CLEANING OF CLOTHES

IRONING

To increase your comfort, we are always happy to bring you extras

BATHROBES

PILLOW

BLANKET

TOILETRIES

Housekeeping: 5013

Hotel Reception: 5111

IRONING, IRON, IRONING BOARD

If you need to iron your clothes, we will gladly provide you with an ironing board and an iron upon request. Guests in the Alameda Wing can iron their items on each floor in the hallway, outside the laundry room.

An ironing room is available 24 hours a day in the Esplanade wing. Rooms with an ironing board and iron are located on the second and fourth floors opposite the elevators.

Hotel Reception: 5111

KORAN

LAUNDRY SERVICES

If you need to wash your clothes, the hotel laundry is available in 7 days a week and will provide you with clean clothes again within 24 hours. All you have to do is contact the reception and fill out the form, which you will find in the wardrobe together with the price list and laundry bag. Express service within 12 hours is also available.

Clothes dry cleaning service is available within 48 hours on weekdays.

For more information, the hotel reception is at your disposal.

Housekeeping: 5013

Hotel Reception: 5111

LOST AND FOUND

MASSAGES

Balnea Health Spa offers a wide range of massages for your recovery, relaxation and revitalization. You can choose from therapeutic and relaxing massages, or treat yourself to a relaxing dry massage on a water bed. We are happy to reserve an appointment at the spa reception by phone or e-mail.

Balnea Health Spa reception: 7251

E-mail: recepciabhs@sk.ensanahotels.com

To book a traditional Thai or Ayurvedic massage, please contact the establishments directly:

Thai massages (Siam Center Yim) Tel.: 7263

Ayurvedic Indian massages (Benevit) Tel.: 3911

Thai and Ayurvedic massages are operated by an external company.

At the same time, we bring to your attention additional treatments, based on the use of healing mineral springs and mud.

MEDICAL SERVICES

MINIBAR

MINI GOLF

MOBIL PHONES

MOBILE PHONE CHARGERS

NEWSPAPERS, MAGAZINES

NORDIC WALKING

PARKING

PETS

Your pet can be accommodated in your room for an additional fee of 30 Euros/pet/night. We would like to inform you that animals do not have access to the restaurants, cafes, wellness area and the premises of the Balnea Health Spa Centre. In all other public spaces, the dog must be pet on a lead, accompanied by its owner and must not be left unattended under any circumstances.

When leaving your pet in the hotel room, please hang the card with the animal symbol on the door, which you will receive at the hotel reception. In the event of any damage to the hotel equipment or the property of other guests by an animal, the client is obliged to pay the resulting damage in full.

For more information we are at your disposal.

Hotel Reception: 5111

PHARMACY

The nearest available pharmacies:

Pharmacy in the Hospital Alexandra Wintera

Winterova 66

921 01 Piešťany

Po-Pi: 8 a.m. - 4 p.m.

Regia Pharmacy

Nálepkova 4

921 01 Piešťany

Po-Pi: 7 a.m. - 6 p.m.

Sob: 8 a.m. - 12 a.m.

Benu Pharmacy

Nitrianska ulica 7555/18

921 01 Piešťany

Po-Ne: 9 a.m. - 9 p.m.

For information about the pharmacy's emergency service in Piešťany, please contact the reception.

Hotel Reception: 5111

PILLOWS

PIZZA PAVONE

To diversify your gastronomic experience on the spa island, be sure to try Pizza Pavone. Ingredients of the highest quality, 24-hour sourdough, homemade organic tomato sauce, cream cheese sauce made from cream and Italian ricotta, homemade basil and pea pesto, fresh vegetables from local suppliers, herbs, original salami and cheeses from Italy. It's all Pizza Pavone.

Pizza Pavone: +421 902 956 167

POOL-SIDE BAR

PORTER (BELLBOY)

POST OFFICE

RECEPTION

RESTAURANTS

Seasons, Calla, Rosa, Fressia and Orchidea restaurants are located on the ground floor of the Esplanade Hotel Ensana Health Spa. The Gallery restaurant is located on the first floor in Esplanade wing. Breakfast, lunch and dinner are provided in the form of a buffet.

Breakfast: 7 a.m. - 10 a.m.

Lunch: 11:45 a.m. - 2 p.m.

Dinner: 6 p.m. - 8 p.m.

Á la carte: 10 a.m. - 9:30 p.m. We recommend booking a place in advance.

For dress code, please see the DRESS CODE section of this guide.

In case of any request for catering operations, please do not hesitate to contact our Restaurant Manager, who will be happy to assist you.

ROOM SERVICE

RUNNING / JOGGING

SAFE

Each hotel room is equipped with a built-in safe. We recommend that you use it, as the hotel management is not responsible for the loss of valuables in the hotel. The instructions for use are very simple and placed next to the safe in the wardrobe. In case of questions or blockages, the reception staff will be happy to help you. Please, leave the safe open on the day of your departure.

Hotel Reception: 5111

SAFETY

A 24-hour security service takes care of your safety on the Spa Island.

In case of any danger, please, call the hotel reception or the internal emergency line 1313

The most important telephone numbers:

Security service: 1313

SOS – emergency call: 112

Emergency medical service: 155

Fire rescue service: 150

Police: 158

SHOE CLEANING AND POLISHING

SHOPS

SMOKING

In order to ensure a healthy and pleasant environment for everyone, Hotel Esplanade Ensana Health Spa is a non-smoking hotel with all indoor area, as well as all the objects and facilities of Slovak Health Spa Piešťany, Inc.

Smoking is prohibited in public areas, hotel rooms and also on balconies. We charge a cleaning fee of 200 € for non-compliance with this regulation. Smoking is allowed in designated areas, specifically on the terrace of the Park Café.

SPA TREATMENTS

SWIMMING POOL

TABLE FOOTBALL

TABLE TENNIS (Ping-Pong)

TAXI

TECHNICAL SERVICES

TELEPHONE CONNECTIONS

If you wish to call a landline phone number from outside the hotel, dial 0 before the number called. The call fee will be charged to your hotel account. You can find the price list of phone calls stored right next to the phone. In case of connection problems, call the reception tel. no. 5111

From the public telephone network, you can call the room located in the wing Esplanade as follows: 033 7755 + your room number.

Example: when calling room no. 215 must be dialed 033 7755 215 / from abroad +421337755215

In the case of calling from room to room in the wing Esplanade, dial 5 + your room number

Example: you want to call room no. 215, dial 5215

In the case of calling from any room to a room located in the Alameda wing, dial 5 + add 60 to the last two digits of the room number called

Example: you want to call room no. 215 in the Alameda Wing, dial 5275 (15+60)

Example: when calling room no. 215 must be dialed 033 7755 275 / from abroad +421337755275

The most important phone numbers:

SOS – emergency calls: 112

Medical emergency service: 155

Fire rescue service: 150

Police: 158

Important hotel phone numbers:

Customer Service Center: *0

Hotel reception: 5111

Emergency line: 1313

TENNIS COURTS

TOILETRIES

TRANSFER

TV PROGRAMS

For a basic orientation in TV programs, we have prepared this simplified list for you, where the stations of the countries are listed, which you can find under the mentioned TV channels

1 Information channel Ensana Health Spa Hotels Piešťany

2 -29 Slovakia and the Czech Republic

30-55 Germany and Austria

60-65 News Channels (UK, US)

66-68 France

80-82 Russia

91-93 Italy

100-102 Hungary

105-106 Music channels

110 – Israel

120-158 United Arab Emirates

171-184 Slovak radio stations

196-200 German radio stations

214-221 Hungarian radio stations

If you need help, don't hesitate to contact us.

Hotel Reception: 5111

WAKE-UP CALL

WEDDINGS

WELLNESS

The WATER AND SAUNA WORLD is located on the ground floor of the Esplanade Hotel. The outdoor and indoor thermal hotel pool provides you with perfect relaxation, a jacuzzi, with massage jets, a gargoyle, water loungers with jets. Enjoy different types of saunas - Finnish, infrared and steam or try a solarium. (for surcharge).

Opening hours daily:

Monday - Sunday: 6 a.m. – 9 p.m.

Opening hours of the saunas:

Monday - Sunday: 10 a.m. – 9 p.m.

Water and Sauna World Reception: 5041

WHEELCHAIR ACCESSIBLE ROOMS

Wi-Fi

Guest directory

Esplanade

Guest directory