Receptionist desk, waiters, Dr, nurses, cleaning crew and health personal provided excellent service. But there is one person in Mirror pool who used profanity often. He provided good service, but it would be helpful not to hear profanity at that place. As
a bilingual person I was aware of unusual vocabulary.
Overall it was very good experience for us.
Thank you and God bless
The answer to this review from the day 20. 04. 2026
Dear guest,
thank you for your kind words regarding the exceptional service provided by our staff across various departments. We are pleased to hear that you had an overall positive experience at Pro Patria.
However, we sincerely apologize for the inappropriate language you encountered in the Mirror pool area. Please be assured that we take such feedback seriously and will address this matter internally to ensure a comfortable environment for all our guests.
Thank you once again for your valuable feedback.
Yours sincerely,
Jana Pavlíková, room division manager
Ensana Pro Patria