Dear Irina, Thank you for choosing our hotel again and for taking the time to share your feedback with us. We truly appreciate that you were generally satisfied with your stay, and we would also like to apologize for the inconveniences you experienced during your visit. Regarding the bathrobe replacement, we would like to inform you that in our hotel bathrobes are changed once a week. As you stayed with us for 8 nights, we sincerely apologize if this schedule caused any discomfort. We have forwarded your comment about the overly salty dishes to our kitchen team so they can pay closer attention to seasoning in the future. We are very sorry that an error occurred with the billing of your medical treatment packages. The 15% discount associated with your Ensana Life Silver membership should have been applied, but unfortunately it was omitted by mistake. The full price of each 6-treatment package is HUF 59,000 per person, and the discount amount is HUF 8,850 per person. We sincerely apologize for this oversight and would like to provide the discount retroactively. You may choose between the following options: We can refund the amount to the VISA card used for payment, or We can deduct the amount from the invoice of your next stay. Please let us know which option you prefer, and we will process it immediately. We also take your feedback about guests entering the pool area with shoes very seriously. Our staff will be reminded again to maintain stricter supervision in these areas to ensure a comfortable and hygienic environment for all our guests. Thank you once again for helping us improve our services with your valuable feedback. We hope that during your next stay everything will meet your expectations perfectly. Kind regards, The Ensana Thermal Sárvár Hotel Team

Уважаемый гость, Большое спасибо, что поделились с нами своим отзывом. Мы рады, что Вы остались довольны нашими услугами и с нетерпением ждём возможности снова приветствовать Вас в нашем отеле. С уважением, Команда отеля

Our dear guest! Thank you very much for sharing your feedback with us, which we will forward to the relevant colleagues. The rooms are not equipped with a kettle as standard, but we can provide one for all our guests upon request. We hope that despite the inconvenience described, you had a good time in our hotel and we can welcome you again soon! Best regards, The hotel team