How We Can Help You

Dear Irina, Thank you for your kind words regarding our staff and the exceptional service provided during your stay. We take great pride in our team, and I will be sure to pass on your compliments to the wellness team. Your feedback is greatly appreciated and we hope to see you again soon. Best regards Péter Mácsai General Manager

Dear Guest, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our tasty breakfast, your room, the wellness area and the service provided by our team. It is especially wonderful to see that you rated your overall experience so positively and would recommend our hotel. Regarding the music, we would kindly like to mention that soft background music is played continuously in our lobby, in the spa area and along certain corridors. We are sorry if this was not noticeable during your stay and appreciate your suggestion. With regard to smoking, we kindly ask for your understanding that, in accordance with Hungarian legislation, our entire hotel is non-smoking. Smoking is therefore only permitted in the designated outdoor areas. We fully understand that this may be less convenient for smokers and appreciate your understanding of this legal requirement. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Margaret Island in the future. Sincerely, Péter Mácsai General Manager

Dear A. M., Thank you for your kind words regarding our team, nice accommodations, and dining experience. We are delighted to know that you found your stay great. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Péter Mácsai General Manager

Dear Janko, Thank you very much for your kind and detailed feedback. We are delighted that you appreciated the character and atmosphere of our historic hotel, as well as the peaceful surroundings of Margaret Island. It is wonderful to hear that the island’s natural environment provided the perfect setting for your walks and that you enjoyed the tranquillity at night and our rich breakfast selection. We also appreciate your comment regarding the parking fees. Parking on Margaret Island is subject to the regulations and fees set by the City of Budapest, while we do provide our hotel guests with a preferential rate. We are especially pleased with your high ratings across all areas of your stay, and we will also be happy to pass on your kind mention of our reception colleague. We hope to have the pleasure of welcoming you back to Ensana Thermal Margaret Island in the future. Kind regards, Péter Mácsai General manager

Dear Guest, Thank you very much for your positive feedback and for your excellent overall rating. We are delighted to know that you enjoyed your stay and were satisfied with our services, particularly our restaurant, reception team and the cleanliness of our public areas. We sincerely apologise for the inconvenience caused by the carpet in your room. Your observation has been forwarded to the relevant department for further attention. Thank you once again for your feedback and your 8/10 recommendation. We hope to have the pleasure of welcoming you back to Ensana Thermal Margaret Island. Best regards, Péter Mácsai General Manager