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The team is outstanding at the kitchen, reception, the bar. They are always doing their best and are really attentive, helpful and welcoming. As a returning guest I am always looking forward to being back. The only issue I keep on experiencing that is more to do with the guests who are smoking regularly on the balconies and the balcony door cannot be left open.

We loved our stay at Esana Therme Margaret Island Budapest! It felt like the best choice in all of Budapest busy days of touring the sites and soaking away the evenings and mornings.

Overall, we really enjoyed our stay at Ensana Thermal Margaret Island. The hotel and spa facilities were wonderful, and most of the staff were very friendly and helpful. In particular, the ladies at reception were always lovely and welcoming. There were, however, two aspects of the service that unfortunately affected our overall experience. Throughout our stay, one of the male reception staff members was consistently unpleasant to interact with. His responses often came across as sarcastic and dismissive, to the point that asking a simple question sometimes made us feel uncomfortable, as though we should not have asked in the first place. This was particularly noticeable because the other reception staff were so kind and helpful. Guests should feel comfortable approaching reception with questions, and unfortunately that was not always the case. The other disappointment happened on our last evening. At around 9:45 PM, I called room service to order a slice of cake. The staff member told me which cakes were available in the display, I chose one, and the order was accepted. I waited until around 10:30 PM, but nothing arrived. Since this was simply a ready-made slice of cake, I did not expect such a long wait. When I tried calling room service again, there was no answer. I then contacted reception and was told that the restaurant was already closed. When I explained that I had placed and confirmed the order almost an hour earlier, I was simply told that they were sorry and there was nothing they could do. What was most frustrating was not the missing cake itself, but the fact that nobody informed me that my order would not be delivered. By the time I realised this myself, it was already late at night. Had I been informed earlier, I could easily have ordered something through Wolt instead. It was a disappointing way to end what had otherwise been a very enjoyable stay. We genuinely enjoyed many aspects of the hotel, which is why these service issues stood out even more. Unfortunately, experiences like these do make us think twice about whether we would return or recommend the hotel to others. I hope this feedback is taken constructively, as with more consistent service, our overall impression would have been very different.

There is always room for improvement

We had a wonderful experience overall everything was great. The property itself is just a bit old, so while it is kept very clean, the physical building infrastructure could use a little extra maintenance and modernizing

Nice place