Dear Cristina, Thank you for taking the time to share your positive experience at Ensana Thermal Margaret Island. We are delighted to hear that you enjoyed the room, food, service, spa, and gym during your weekend stay. Your satisfaction is our priority, and it is rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful experience. Best regards, Péter Mácsai General Manager

Dear Guest, Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you found our environment peaceful and relaxing, and that you appreciated the cleanliness and quality of our food. It is our priority to maintain a calm atmosphere by respecting our established guidelines, and we are pleased that this contributed positively to your experience. We look forward to welcoming you back soon. Best regards, Péter Mácsai General Manager

Dear Guest, Thank you very much for your kind feedback and for taking the time to share your impressions with us. We are pleased to see that overall you were satisfied with your stay and we truly appreciate your high recommendation score. We sincerely apologize that the dinner was not always served at the ideal temperature. Your comment has been forwarded to our kitchen team so they can pay even closer attention to this in the future. Regarding discounts, we would like to kindly clarify that within the Ensana brand we offer our own loyalty program, Ensana Life, which provides various benefits and special offers for returning guests. The Friends Discount, however, belongs to the Danubius Hotels loyalty scheme and is available exclusively at Danubius properties. Thank you once again for your constructive remarks. We hope to welcome you back soon and to provide you with an even more satisfying experience next time. Kind regards, Péter Mácsai General Manager

Dear Sonja, Thank you for taking the time to share your delightful experience with us. We are thrilled to hear that your mother enjoyed the thoughtful surprise on her birthday. It is our goal to ensure that every stay is special and memorable for our guests. We look forward to welcoming you back for another enjoyable visit in the future. Best regards, Péter Mácsai General Manager

Dear F., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your time at Ensana Thermal Margaret Island. Our team is dedicated to providing exceptional experiences, and your satisfaction is our greatest reward. We look forward to welcoming you back for another enjoyable visit in the future. Best regards, Péter Mácsai General Manager

Dear Guest, Thank you very much for taking the time to share your feedback with us. We truly appreciate that you brought this matter to our attention, and we would also like to thank you for your continued trust in our hotel, as well as for your kind remarks about our services, colleagues, and spa facilities. First and foremost, we are very sorry to hear that your wife experienced discomfort following your stay. We sincerely regret that this situation caused concern and inconvenience for you, and we fully understand how unsettling such an experience can be. Please be assured that we treated your message with the highest level of attention. After receiving your report, our colleagues conducted a thorough and careful inspection of the room, including the bed, mattress, and surrounding furnishings. Based on this detailed examination, we can confirm that no signs of bedbugs or infestation were found. That said, we would like to emphasize that we do not question or diminish your wife’s discomfort in any way. While our findings were reassuring, it is unfortunately not always possible to determine the exact cause of such symptoms, and they may result from other external factors. Your feedback is extremely important to us and helps us continuously uphold the standards our guests expect and deserve. We hope we will have the opportunity to welcome you back again in the future. Kind regards, Péter Mácsai General Manager