Overall, I had a very pleasant stay and enjoyed the atmosphere, facilities and friendliness of the staff. The hotel ambience and thermal spa were very good and very relaxing. One area for improvement is clarity around online bookings and add-ons. I found the website and payment structure confusing, which led to stress before arrival and additional charges on-site. Clearer itemisation and confirmation would greatly improve the guest experience.
Also, signage in the spa area could be improved. At the spa entrance, shoe covers were displayed without English explanation or visual guidance, which caused confusion. Adding English text or simple pictograms would be very helpful for international guests.
Despite these points, I enjoyed my stay and appreciate the professionalism of the on-site staff.