Dear Jürgen, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you appreciated the organization, tasty breakfast, cleanliness of your room, and the friendliness of our team. Your comments about the spa area are also much appreciated. We apologize for the inconvenience caused by the broken elevator and the resulting wait times; we will work to ensure such issues are addressed efficiently in the future. Best regards, Péter Mácsai General Manager

Dear Mihai, Thank you for your kind words regarding your recent stay at Ensana Thermal Margaret Island. We are delighted to hear that you enjoyed our beautiful location, comfortable accommodations, and diverse breakfast offerings. It is also gratifying to know that we were able to assist you promptly with your booking issue. We look forward to welcoming you back for another pleasant experience in the future. Best wishes, Péter Mácsai General Manager

Dear Ilya, Thank you for your kind words regarding your third visit to our hotel. We appreciate your feedback. Your insights are invaluable as we continually strive to enhance our guests' experiences. Regarding the spa, we acknowledge that it can become busy at times, and we are assessing ways to improve the overall service. We hope to welcome you back soon for an even better stay. Sincerely, Péter Mácsai General Manager

Dear M., Thank you for your kind feedback. It is gratifying to hear that you enjoyed your stay and appreciated our staff. We strive to provide a pleasant experience for all our guests, and your positive remarks serve as motivation for our team. We look forward to welcoming you back in the future for another delightful visit. Best wishes, Péter Mácsai General Manager

Dear Guest, Thank you very much for sharing your feedback and for being a loyal Ensana guest. We are delighted to hear that you felt very comfortable throughout your stay and that you were highly satisfied with the accommodation, cleanliness, spa services, and especially with the friendliness and professionalism of our colleagues. At the same time, we sincerely regret the aspects that negatively affected your experience. Your feedback is important to us and has been noted for internal review. We also apologize for the shortcomings in food quality you experienced. Freshness and hygiene are of utmost importance to us, and we regret that the fruits and vegetables did not meet our usual standards. Your suggestion regarding a smaller but more frequently replenished selection has been shared with our culinary team for immediate attention. Thank you once again for your honest and detailed comments. We truly appreciate your feedback and hope to welcome you back soon to provide an even better experience. Sincerely, Péter Mácsai General Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Péter Mácsai General Manager