Dear Mr. M., Thank you for your kind words and for being a loyal guest at Ensana Thermal Margaret Island. We are delighted to hear that you have consistently enjoyed your stays with us over the past two years. Your satisfaction is our top priority, and we are committed to maintaining the high standards you have come to expect. We look forward to welcoming you back for many more enjoyable visits in the future. Best wishes, Péter Mácsai General Manager

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our spa services and appreciated the friendliness of our staff, as well as the overall quality of the food. We are, however, very sorry to learn that your room did not fully meet your expectations. Please accept our sincere apologies for the discomfort caused by the bed configuration and for the issues with room cleanliness. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate improvement. We truly value your constructive feedback and hope to have the opportunity to welcome you back in the future for a more comfortable and seamless stay. Sincerely, Péter Mácsai General Manager

Dear Radu S. M., Thank you for your kind words regarding our staff. We take great pride in providing exceptional service, and it is rewarding to hear that our efforts have made a positive impression on you. Your feedback encourages us to continue delivering the best experiences for our guests. We hope to see you again soon. Sincerely, Péter Mácsai General Manager

Dear Petra, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the cleanliness of our rooms, the quality of our breakfast, and the professionalism of our staff and massage services. Your feedback on the elevator situation is duly noted; we understand that having only one operational elevator may be inconvenient. We appreciate your understanding and hope to welcome you back in the future for another comfortable experience. Sincerely, Péter Mácsai General Manager

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. I am pleased to hear that you found your overall experience satisfying. However, I regret to learn about your interaction with our front desk staff during checkout. I appreciate your comments, as they help us to enhance our service quality and ensure every guest receives the assistance they need. Sincerely, Péter Mácsai General Manager

Dear Guest, Thank you for your kind words regarding your recent stay. We are pleased to hear that your experience was successful overall. We regret to learn about the discomfort you faced with the temperature in your room. Your feedback is valuable, and I encourage you to share any temperature preferences with our staff during your next visit, as they are committed to ensuring your comfort. Best regards, Péter Mácsai General Manager