Vážená paní Dvorská, Děkujeme za Vaši zpětnou vazbu. Omlouváme se za komplikace s vodou ve sprše, které mohly ovlivnit Váš pobyt. Vaše spokojenost je pro nás důležitá a budeme se snažit zlepšit naše služby. S pozdravem, Anita Porkolab Guest Relations manager Thermal Aqua

Vážená paní Š., děkujeme za Vaši pozitivní recenzi. Jsme potěšeni, že jste byla spokojená s ubytováním, službami a stravováním. Vaše spokojenost je pro nás prioritou a těšíme se na Vaši další návštěvu. S pozdravem, Anita Porkolab Thermal Aqua

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our culinary offerings and the newly renovated pool. Your kind words are truly appreciated. However, we regret to learn about your experience with parking and the service at our reception. While we strive to provide clear communication regarding parking availability, we understand that your encounter did not meet your expectations. We also acknowledge your concerns regarding the coffee machines and the quality of the beverages. Continuous improvement is important to us, and your insights will be taken into account as we evaluate our services. We also apologize for the misunderstanding; of course, we never discriminate our guests. We appreciate your comments and hope to have the opportunity to welcome you back for an even more enjoyable stay. Best regards, Anett Mikolás Guest Relations Manager Ensana Thermal Aqua

Dear Guest, Thank you for your kind words about our hotel's services, renovations, and dining options. We appreciate your suggestion regarding relaxing music in the sauna, as guest feedback is invaluable to us. Best regards, Anett Mikolás Guest Relations Manager Ensana Thermal Aqua

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you have visited Thermal Aqua multiple times; however, we regret the inconvenience you experienced at check-in. It is our goal to ensure a seamless arrival process for our guests, and we acknowledge that there was a misunderstanding regarding your room bookings. We appreciate your patience as our staff worked to resolve the situation. Your feedback is invaluable as we strive to enhance our guest experience and maintain our standards of service. Thank you once again for your comments, and we hope to welcome you back in the future. Best regards, Anett Mikolás Guest Relations Manager Ensana Thermal Aqua

Dear Guest, Thank you for sharing your delightful feedback regarding your recent stay with us. We are pleased to hear that your family enjoyed the gaming tables and that the outdoor shutters met your expectations for darkness. We appreciate your suggestions regarding drying facilities for swimwear and towels, as well as your breakfast preferences. Your comments will be taken into consideration as we continuously strive to enhance our offerings. We also note your feedback about the temperature of the swimming pool, which is essential for our guest experience. We look forward to welcoming you back for another enjoyable stay. Best regards, Anett Mikolás Guest Relations Manager Ensana Thermal Aqua