FAQ

Check-in and start of services: from 3:00 p.m. on the day of arrival

Check-out and end of services: until 11:00 a.m. on the day of departure

Early check-in from 8:00 a.m. € 50 / room. (depends on hotel occupancy)

Extra charge for early use of All Inclusive services on the day of arrival 30 €: from 10:00 a.m., meals from 10:00 a.m. including lunch, free access to the pool, no room. 

Surcharge for extending the All Inclusive service on the day of departure 20 €: meals from 11:00 a.m.-2:00 p.m. including lunch, free access to the pool, no room. 

Extra charge for extending of All Inclusive services on departure day 50 €: meals from 11:00 a.m.-8:00 p.m. including lunch and dinner, free access to the swimming pool, no room.

Late check-out until 2:00 p.m. 25 € / room. (depends on hotel occupancy)

Late check-out until 6:00 p.m. 50 € / room. (depends on hotel occupancy)

Cancel by 4:00 PM local hotel time at least 72 hours prior to arrival to avoid a penalty charge equal to 30% of your stay.

All inclusive service start on arrival at 2 pm and end on departure at 11 am.

Children under 3,99 years of age are accommodated free of charge without bed claim.

The price for a stay from a child from 4 to 12.99 years is determined on the basis of currently valid prices for hotel accommodation with breakfast or half board or All Inclusive.

Children under 18 years with booked Child package will be treated after previous confirmation by spa doctor and only with accompanying adult (same gender).

If 1 adult is accommodated with one child or 2 children in 1 room or 2 adults with 2 children in 2 rooms, adults pay the rate for a single room. Rates for children are as above.

In order to prescribe the correct treatments, a medical check-up and examination by our doctor is obligatory in each of our hotels. It is usually conducted at the beginning of your stay. But if you do have prior medical examinations, it is good to have the results with you. 

Guarantee policy: We will charge your credit card with 50% of the booking amount at the time of the reservation.

Cancellation policy: The reservation can't be cancelled free of charge as a 50% deposit is required at the time of the booing. The reservation can be modified upon availability and price difference.

We will arrange your transport by car from the airport to the hotel with pleasure. For more information, please, contact the hotel directly.

Please check directly with the selected hotel. Some of our hotels are contracted by the local NHS.

Local tax is 2 € per person per night and has to be paid at arrival

Local tax for a child aged 0-18 years is 0,20 € per person per night and has to be paid at arrival.

We gladly provide a 5% discount for our guests who are booking more than 21 nights of stay in Piešťany, Smrdáky or Mariánské Lázně, more than 14 nights of stay in Budapest, Hévíz, Sárvár or Sovata,
and a 10% discount for our guests who are booking more than 28 nights of stay in Piešťany or Smrdáky, or more than 21 nights of stay in Budapest, Hévíz, Sárvár or Sovata.

Please note that we charge 2,50 € per night to enter and leave your vehicle on the Spa Island. 

You may pay with cash in the local currency, credit card (Visa, Master, Maestro), and American Express with the exception of Romania. In some of our hotels we also accept payment with holiday tickets. For further information, please contact the hotel directly.

Our hotel accepts small pets at an additional charge of EUR 30 per night.