In recent years, we have frequently used the services of Ensana hotels—both in Mariánské Lázně and, in particular, at Thermal Aqua, which we have been visiting for several years. We are very satisfied with the services and the all-inclusive offering. However, this year we noticed a significant price increase without any corresponding improvement in quality or the range of services provided. Furthermore, the stay has not yet been credited to our loyalty program, even though it was for five nights.
The answer to this review from the day 12. 08. 2026
Dear Guest,
Thank you for continuing to be a loyal guest and for sharing your feedback on your recent experience at Ensana Thermal Aqua. We greatly appreciate that you were satisfied with our services and all-inclusive packages. At the same time, we regret your concerns regarding the price increase and the lack of corresponding improvements. We assure you that we will do everything in our power to provide our guests with genuine value. Regarding the loyalty program, we will forward your comments to the appropriate colleague to clarify any discrepancies related to your nights stayed.
Thank you once again for your valuable feedback. We look forward to welcoming you back in the future.
Best regards,
Anett Mikolás
Guest Relations Manager
Ensana Thermal Aqua