Dear Guest, Thank you very much for taking the time to share your experience with us and for your wonderful 5/5 rating and 10/10 recommendation! We are delighted to hear that you enjoyed our culinary offer and that you noticed the improvements since your previous visits. It is especially rewarding to know that you continue to choose us as a returning guest. Thank you also for your thoughtful suggestions regarding additional outdoor water activities for older children. The idea of a water playground in the area of the current children's pool is certainly an interesting suggestion, and we will be happy to forward it to our management as an inspiration for future developments. We are also pleased that you appreciate the character of our hotel and the balance it offers between relaxation and family-friendly facilities. Thank you once again for your loyalty and for your constructive feedback. We look forward to welcoming you and your family back to Ensana Thermal Aqua in the future! Kind regards, Porkoláb Anita Guest Relations Manager Ensana Thermal Aqua

Dear Guest, Thank you for taking the time to share your experience at Ensana Thermal Aqua. We are thrilled to learn that you chose to return to our hotel for your holiday and that you found it to be a relaxing and enjoyable stay once again. Your kind words about our thermal pools and recent renovations are greatly appreciated. We strive to provide a comfortable environment for our guests, and it is rewarding to know that our efforts are recognized. We are particularly pleased to hear that you enjoyed the diverse menu options at our restaurant, as our kitchen team is dedicated to creating a memorable dining experience. It is wonderful to know that our commitment to cleanliness and attentive service contributed positively to your stay. We thank you for your feedback and look forward to welcoming you back in the future for another delightful holiday. Best regards, Anett Mikolás Guest Relations Manager Ensana Thermal Aqua

Dear Guest, Thank you for continuing to be a loyal guest and for sharing your feedback on your recent experience at Ensana Thermal Aqua. We greatly appreciate that you were satisfied with our services and all-inclusive packages. At the same time, we regret your concerns regarding the price increase and the lack of corresponding improvements. We assure you that we will do everything in our power to provide our guests with genuine value. Regarding the loyalty program, we will forward your comments to the appropriate colleague to clarify any discrepancies related to your nights stayed. Thank you once again for your valuable feedback. We look forward to welcoming you back in the future. Best regards, Anett Mikolás Guest Relations Manager Ensana Thermal Aqua

Dear Guest, Thank you for sharing your feedback. We are pleased to know that your overall experience was satisfactory. However, we regret that the softness of the bed did not meet your preferences. Your comments are valuable as we strive to improve our accommodations. Best regards, Anett Mikolás Guest Relations Manager Ensana Thermal Aqua

Dear Guest, Thank you for your kind words regarding our hotel and service. We appreciate your feedback about the parking situation and the busy lifts, as guest convenience is important to us. We hope to welcome you back for another enjoyable stay in the future. Best regards, Anett Mikolás Guest Relations Manager Ensana Thermal Aqua