We had a great time at your hotel, until the beginning of our stay. On January 31st, in the afternoon, we arrived at the Aqua Thermal reception. There, the receptionist told us that we did not have a reservation at Aqua Thermal, but at the Thermal Heviz hotel. I tried to explain to him that we had a reservation at your hotel, I also had an e-mail reservation. Then we went to Thermal Heviz, where we were received by the receptionist, Mr. Janos, to whom I explained that they must have made a mistake with the reservations. Mr. Janos solved our problem very promptly and we returned to Aqua Thermal, where we spent a wonderful 4 days. Many thanks again, Mr. JANOS. But we will definitely come back here!!!! Thank you

The new rooms are beautiful. The food is delicious, but not at the same level as in previous years. In my review of the accommodation from last year, I suggested the following: "A wall clock or two would be useful in the relaxation area in the sauna area. Also, an extra drinking water dispenser." Although I can understand that an additional water dispenser costs some money (which could be covered from increasingly expensive parking fees), there is no excuse for not installing a suitable wall clock! ;)

Everything was perfect, clean rooms, excellent food and friendly staff. And a very nice and successful reconstruction of the thermal pools and relaxation area. Thank you for a pleasant stay.

I have been visiting your hotel for a long time, once or twice a year. I am sorry that a visitor who books a stay for the first time has a better promotional price than a guest who uses the hotel more often and is, for example, a Bronze loyalty member. I do not consider this fair. The hotel and the services are fine and I am happy to return.

The hotel is great, the stuff ,the location but the buffet is poor. Also, we were informed that the main pool will be closed due to removation but the work started earlier than we were told about. So we couldn't use it for most of our staying. The hotel didn't offer anything instead to minorise this lack.

Alles ok