Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Judit Csiszár Guest Relations Manager

Sehr geehrter Gast, es ist uns eine große Ehre, dass Sie für Ihren Urlaub unser Haus gewählt haben. Hoffentlich konnten Sie neue Energien tanken und haben in Hévíz schöne Erlebnisse gesammelt. Wir möchten uns auch dafür bedanken, dass Sie die Zeit genommen haben, unseren Fragebogen auszufüllen und uns Ihre Meinung mitzuteilen. Ihre Meinung ist uns wichtig und hilft uns, noch besser zu werden. Wir hoffen, Sie weiter als Gast in unserem Haus begrüßen zu dürfen und freuen uns auf ein baldiges Wiedersehen! Mit freundlichen Grüßen, Anett Mikolás Guest Relation Manager

Dear Guest! We are delighted and honored that you have chosen our hotel for your stay. We are grateful to you for filling in our questionnaire and for appreciating our services. Thank you so much for your kind feedback. It is always a pleasure to read the opinions of our satisfied guests. We are looking forward to welcoming you back soon and we look forward to welcoming you again. Have a nice day and good health! Best regards, Anett Mikolás Guest Relation Manager

Dear Guest! We are delighted and honored that you have chosen our hotel for your stay. We are grateful to you for filling in our questionnaire and for appreciating our services. Thank you so much for your kind feedback. It is always a pleasure to read the opinions of our satisfied guests. We are looking forward to welcoming you back soon and we look forward to welcoming you again. Have a nice day and good health! Best regards, Anett Mikolás Guest Relation Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Judit Csiszár Guest Relations Manager