What our guests say
Latest reviews
Date:24. 10. 2026
Hotel:Thermal Aqua
This was our second visit. We came last year and I’m afraid this year was not as good. The daily clean was unsatisfactory. Even when we put the door hanger out and asked for a full daily clean, the maids only emptied the bins, gave us new towels and more coffee. They did not wipe around in the bathroom or take dirty cups. We stayed for 6 nights and the room was not nice at all.
The answer to this review from the day 24. 10. 2026
Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear you returned for a second visit; however, we regret to learn that the cleanliness of your room did not meet your expectations this time. Our housekeeping team is trained to provide a thorough cleaning as requested, and we will address your concerns to ensure improvements are made. Your comfort and satisfaction are important to us, and we appreciate your comments as they help us enhance our services.
Thank you once again for your valuable input. We hope to welcome you back in the future.
Best regards,
Anett Mikolás
Guest Relations Manager
Ensana Thermal Aqua
Date:15. 10. 2026
Hotel:Thermal Aqua
It was a pleasant experience. The rooms and the food was great!
The answer to this review from the day 15. 10. 2026
Dear Guest,
Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the rooms and the dining experience. Your feedback is greatly appreciated, and we hope to welcome you back in the future.
Best regards,
Anett Mikolás
Guest Relations Manager
Ensana Thermal Aqua
Date:06. 10. 2026
Hotel:Thermal Aqua
We enjoyed our stay. The staff is really friendly, the food is good and the pools are warm.
One thing we would’ve liked to know in advance was that the quint bar doesn’t serve non-bottled drinks (ie cocktails) past a specific hour. We wanted to get some cocktails a little past 22:00 and were told we can only get bottled beer or other bottled drinks. Would’ve been good to know that in advance if there’s a different time when they stop serving cocktails
The answer to this review from the day 07. 10. 2026
Dear Guest,
Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay and appreciated our friendly staff, delicious food, and warm pools.
We understand your concern regarding the availability of non-bottled drinks at the quint bar after a specific hour. We appreciate your feedback, as it helps us improve communication regarding our service hours. Your input is invaluable to us, and we will take it into consideration for the future.
Thank you once again for your kind words, and we look forward to welcoming you back to Ensana Thermal Aqua.
Best regards,
Anett Mikolás
Guest Relations Manager
Ensana Thermal Aqua
Date:28. 09. 2026
Hotel:Thermal Aqua
All was great
The answer to this review from the day 28. 09. 2026
Sehr geehrter Gast,
Vielen Dank für Ihr positives Feedback. Es freut uns zu hören, dass Sie mit Ihrem Aufenthalt bei uns zufrieden waren. Wir hoffen, Sie bald wieder im Ensana Thermal Aqua begrüßen zu dürfen.
Mit freundlichen Grüßen,
Anett Mikolás
Guest Relations Manager
Ensana Thermal Aqua
Date:23. 09. 2026
Hotel:Thermal Aqua
Everything was very good just room service was a bit poor but nothing major
The answer to this review from the day 24. 09. 2026
Dear Guest,
Thank you for your positive feedback regarding your recent stay. We appreciate your comments about room service and will take it into consideration for future improvements. We are pleased to hear that you enjoyed your overall experience.
Goodbye and best regards,
Judit Csiszár
Guest Relations Manager
Ensana Thermal Aqua
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