Dear Guest, Thank you so much for your kind words and for sharing your wonderful experience with us! We are truly delighted to hear that you enjoyed our spa facilities, pools, restaurant and the service provided by our team. Your feedback is the best reward for our staff, who take great pride in making every guest’s stay relaxing and memorable. We will be sure to share your compliments with our colleagues. We very much look forward to welcoming you back soon for another enjoyable stay at Ensana Thermal Hévíz! Kind regards, Anita Porkolab Guest Relation Manager

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Judit Csiszár Guest Relations Manager

Dear Guest, Thank you very much for choosing Ensana Hotels and for taking the time to share your experience with us. We are delighted to hear that you enjoyed the quiet and comfortable atmosphere of our hotel and that you were satisfied with the accommodation and front desk service. We also appreciate your constructive comments. We regret that the TV channel selection did not fully meet your expectations, and we will review how we can improve this. We are also sorry to hear about your experience in the restaurant regarding the attentiveness of the staff and the timing of table service. Please be assured that we will share your remarks with our restaurant team to ensure more attentive and guest-focused service in the future. Your feedback is very valuable to us as it helps us continuously improve the quality of our services. We hope to have the pleasure of welcoming you back again soon for another relaxing stay. With kind regards, Anita Porkolab Guest Relation manager

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Judit Csiszár Guest Relations Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Judit Csiszár Guest Relations Manager