Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anita Porkolab Guest Relation manager

Dear Guest, Thank you for your gracious feedback. It is always an honor to receive such thoughtful words from our esteemed guests. We are truly delighted that your experience with us was memorable, and we look forward to the privilege of welcoming you back for another exceptional stay. With warmest regards, Anita Porkolab Guest Relations Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anita Porkolab Guest Relation Manager

Dear Steven S. Thank you for sharing your feedback regarding your recent stay with us in Hévíz, and for your loyalty as a Silver member over the years. We are pleased to hear your kind words about our reception colleague, László. We take pride in his attentive approach and are delighted that it left a positive impression. We would also like to inform you that several new colleagues have recently joined our team. We are continuously training them to ensure that every guest receives warm, personalized attention during their stay. We are glad you noticed the personal greeting in the Restaurant – this is a new initiative we have recently introduced with the aim of creating a more personal and welcoming guest experience. Our goal is to make this a consistent part of our daily service for every guest, not just on special occasions. We sincerely hope that during your next visit you will feel the benefit of these improvements and the enthusiasm of our new team members even more. Please feel free to let us know in advance when you plan your next stay so that we can personally welcome you upon arrival. Thank you again for sharing your thoughts with us. We look forward to welcoming you back to Hévíz soon! Sincerely, Anita Porkolab Guest relation manager