Reviews, 4S * Thermal Hévíz Health Spa Hotel, Hévíz

5 / 5

Autor:Johannes

Date:10. 09. 2025

What a fantastic surprise. The facilities, services, people, food and beverage, exceeded my expectations.

The answer to this review from the day 10. 09. 2025

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anita Porkolab Guest Relation Manager

5 / 5

Autor:Steven S.

Date:09. 09. 2025

I’m a silver member but apart from Lazlo on reception nobody knows when I arrive who I am. The CRM lady sitting in the entrance doesn’t greet the guests let alone try to engage to create a customer experience. But what made my stay was seeing this lady leave her desk for the first time in 5 years at least and come down to the breakfast room, all dressed up fine and greet everyone 😀. The reason I learned later was because the senior Ensana management were visiting the herviz hotel. So she was just showboating for their benefit not us guests

The answer to this review from the day 09. 09. 2025

Dear Steven S. Thank you for sharing your feedback regarding your recent stay with us in Hévíz, and for your loyalty as a Silver member over the years. We are pleased to hear your kind words about our reception colleague, László. We take pride in his attentive approach and are delighted that it left a positive impression. We would also like to inform you that several new colleagues have recently joined our team. We are continuously training them to ensure that every guest receives warm, personalized attention during their stay. We are glad you noticed the personal greeting in the Restaurant – this is a new initiative we have recently introduced with the aim of creating a more personal and welcoming guest experience. Our goal is to make this a consistent part of our daily service for every guest, not just on special occasions. We sincerely hope that during your next visit you will feel the benefit of these improvements and the enthusiasm of our new team members even more. Please feel free to let us know in advance when you plan your next stay so that we can personally welcome you upon arrival. Thank you again for sharing your thoughts with us. We look forward to welcoming you back to Hévíz soon! Sincerely, Anita Porkolab Guest relation manager

5 / 5

Autor:Dr. W. H.

Date:09. 09. 2025

Thanks - it was all perfekt!

The answer to this review from the day 10. 09. 2025

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anita Porkolab Guest Relations Manager

4 / 5

Autor:Yehudit S.

Date:07. 09. 2025

1. Food was dry and cold at some occasions. 2. Water wasn’t exist at the meals. 3. Massage - I ordered Full body medical massage, I told the masseur according to her question, that I prefer to focus at the shoulder and back. but , actually I got a general light massage .

The answer to this review from the day 08. 09. 2025

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Judit Csiszár Guest Relations Manager

5 / 5

Autor:Daniela

Date:07. 09. 2025

Our stay at the hotel was very pleasant. We really enjoyed the comfortable room, the daily service, and the overall cleanliness. The dinners and breakfasts were excellent, with high-quality food that was always well prepared. We also loved spending time in the saunas and the thermal pool with hot water. However, the water in the bathroom tap was not stable and often switched from cold to very hot, which made showering difficult. Another thing that could be improved was the cleanliness of the floor in front of the swimming pool. Overall, though, we had a very good experience and would be happy to come back. ⸻ ✅ a headline “ pleasant stay with great food and wellness”

The answer to this review from the day 07. 09. 2025

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anita Porkolab Guest Relation manager

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