Dear Vladimir, Thank you for taking the time to share your detailed feedback following your stay at the Ensana Thermal Sárvár Hotel. We truly appreciate your honest comments, as they help us improve our services and facilities. We sincerely apologize for the inconveniences you experienced in your room. The presence of beetles and the maintenance issues you described – including the desk drawers, balcony door, door frame, and wardrobe doors – are certainly not in line with our standards, especially in a room presented as newly renovated. Please rest assured that your remarks have been forwarded to our technical and housekeeping teams for immediate review and corrective action. At the same time, we are pleased to learn that you were satisfied with the quality of our food, spa services, and the friendliness and professionalism of our front desk and restaurant staff. Your positive feedback in these areas is highly appreciated and will be shared with our colleagues. We regret that these issues affected your overall impression and hope that we will have the opportunity to welcome you back in the future, providing you with the comfortable and flawless experience you rightly expect from us. Kind regards, Ensana Thermal Sárvár Hotel Team

Our dear guest! Thank you very much for sharing your feedback with us. We are happy that you were satisfied with our services and look forward to welcoming you again in our hotel. Best regards, The hotel team

Dear Martina, Thank you very much for sharing your kind feedback and for giving our hotel an excellent rating. We are delighted that you had such a positive experience with our staff, and we will gladly pass on your compliments to the team. We hope your stay was enjoyable in every way, and we look forward to welcoming you back to Ensana Thermal Sárvár Hotel in the future. Best regards, Ensana Thermal Sárvár Hotel Team

Dear Katerina, Thank you very much for sharing your feedback and for your excellent rating! We are delighted to hear that you enjoyed the comfortable rooms, our kitchen, and the convenience of the indoor thermal pools. We also appreciate your suggestion regarding the timing of the cleaning service. Your comment has been forwarded to the housekeeping team, and we will review the schedule to ensure a more convenient experience for our guests. We look forward to welcoming you back soon for another relaxing stay at Ensana Thermal Sárvár Hotel! Best regards, Ensana Thermal Sárvár Hotel Team

Our dear guest! Thank you very much for sharing your feedback with us. We are happy that you were satisfied with our services and look forward to welcoming you again in our hotel. Best regards, The hotel team

Dear Eva, Thank you very much for taking the time to share your wonderful feedback about your recent stay at Ensana Thermal Sárvár Hotel. We are delighted to hear that you were very satisfied with your stay and that you enjoyed the comfortable accommodation, our thermal water, clean pools, and the quality of our services. Your kind words about our reception team, restaurant staff, chefs, and massage therapists are especially appreciated and will be gladly shared with the entire team. It is also a pleasure to know that you enjoyed the beautiful surroundings of Sárvár, including the arboretum and the castle, and that you are a returning guest. Your loyalty means a great deal to us. We truly hope to welcome you back again very soon for another relaxing and enjoyable stay. Kind regards, Ensana Thermal Sárvár Hotel Team