It was an amazing experience reminding me of my childhood with my mother and grandmother in Baden Baden. My only criticism is that you don’t have enough rooms with walk in showers. In this era. Most people prefer showers because there is no risk of falling when going in and out of bathtubs. You have bathtub experiences in the spa. It is not needed in bedrooms. Please invest in converting current bathtubs into proper walk in showers with a seat for the elderly to sit while washing.

Great

As a space dedicated to relaxation and wellness, the hotel would benefit greatly from expanding its guest activities to include things like daily water workouts and yoga, etc.

Professional service in the spa and the hotel itself. A relatively wide range of treatments. Kind and helpful personnel. Tasty food at the restaurant, although the waiting time for a waiter to approach and afterward for the dishes to be prepared was too long. The personnel did their best, but it seems they were much understaffed.

Overall the place is marvelous.Excellent environment and weather. Hotel is clean. Food is quite good. Personnel of front office need more training. Some personnel at Alexander’ cafè don’t deserve to belong to such a luxurious hotel.

Our stay was exellent! The room we occupied was comfortable. The treatment was good as usually. The restaurant was much better than during our previous visits. a. we love our doctor for many years Alena Korencikova! The treatments she prescribed are working very well for us. We are grateful all hotel a. spa personal for keeping wondeful atmosfere - welcoming, friendly, a. helpful! The reception staff are very professional always answering all our questions a. needs. The medical staff are very attentive to our conditions. Many thanks to all wonderful women a. men who working hard on our treatments, especially Miriam a. Blanka! The restaurant had wide variety of food which covered practically most of dietary needs, prefernces, a. restrications. Most of the time it is was very tasty. Waiters were very helpful a. patient, especially Patrik a. Mahmood. It was nice to be greeted by our hostesses Janka a. Julia who made you feel as a very special guests. Also many thanks to all maids who made this hotel looking neat a. clean.

We allways like your hospitality. The room was grate and wellness likewise. The obly thing leaves something to be desired is the restaurant menu. We will see you soon.

Beautiful place, hotel, therapy as well as staff

Was fantastic! The lady was very friendly and the pools were amazing. Very clean and a beautiful venue

Overall, my stay was fantastic. As I already mentioned to Mr Igaz, the staff were wonderful, the quality of the service was exceptional, and everything was truly first-class. The only aspect I found unpleasant, as I also discussed directly with Mr Igaz, was the frequent use of mobile phones by a considerable number of guests who showed little consideration for those around them. I fully understand that the hotel cannot control individual behaviour. However, it might be helpful to display signs inviting guests to use their phones only in areas where they will not disturb others.

Spa is very good. Out door pool great. Rooms are good, with minor annoyances. Restaurant could be better.

Excellent spa facilities! We are so relaxed. We also loved the food.

The whole experience on our 3rd trip has been excellent. The waiting staff and food at the grand restaurant has been of the highest standard. Especially Yani who my 7 year daughter has adored

Super pobyt wellness aj procedury

We had a wonderful stay at Ensana Thermia Palace. The hotel is beautiful, elegant, and very well maintained. The medical staff and therapists were professional, caring, and attentive, and the treatments were of a very high standard. We also appreciated the excellent service provided by the hotel staff, who were always friendly and helpful. Thank you for making our stay both relaxing and beneficial. We would be happy to return in the future.

Nice premises and very good staff.

The spa exceeded my expectations. The staff were friendly, welcoming and very good at their jobs. The meals were very well presented and prepared. For a health spa you are fed too well !! The spa staff were very courteous, helpful just wonderful If there could be more supervision of the sauna so the experience for all participants would be better that is a concern I experienced Top marks, Richard

Our experience at Thermia Palace was excellent !

Hotel excelent. Wonderfull SPa, good services, very good personal, very good food

I was disappointed by the room without a shower, which created unsafe conditions with a slippery marble floor, especially for a not-so-young person to climb into the bathtub every time. I feel the assignment of the room's location, type, and condition could have been better after I raised my concerns with reception, who made no effort to solve my problem.

An excellent stay, real 5 stars hotel We will come back

Dinner was absolutely no fit for a 5 star hotel. The buffett and the main course were poor and uninviting. Also, you must do something about your flies problem. The water in the outside pool weren't clean. Tha SPA was wonderful, as a whole a very high standard of service throughout the hotel.

Very good service and spotless amenities.

Beautiful hotel in a sublime location with very helpful staff and a great range of spa treatments

Room 416 was very good, and we had the same room last year. Treatments excellent and food good. The room was cleaned early in the morning, which we appreciated. House maids did not speak English, which made it hard to communicate. Reception spoke English, and were helpful.

very good treatments and very good atmosphere

The rooms are excellent, the staff most of them very helpful and attentive On the other hand there is plenty of room to improve the food as most of the time the salads and other items are the same plus not many healthy choices as the meat has lots of fat and the chicken is mostly leg not breast. As for the treatments some are excellent like the mud pack and the soft technique but when one take a package those are limited and not given according to what is best for ones health. I have been coming here for nearly 30 years the comfort level has definitely improved but the offerings of the treatments in the packages should be revised in my humble opinion. I wish you all the best

The positive medical impact of the mud therapy as well as other procedures is most important. The quality of meals has improved visibly compared to the last year. Croatian and mediterranean dinners were a nice new feature.

Food is not good We are here 4 th times and this time is worst

I did not know what to expect coming from the UK where Spas are not a serious cultural activity. I was hugely impressed by the professionalism of the therapists, who took their roles and skills extremely seriously. Several stand out for me as the kind of staff you would always want. Only one was brusque to the point of rudeness and I asked for the second of these treatments to be stopped. The spa reception staff were amazingly helpful at all times. I spoke no Slovakian and found their kindness was beyond duty and appreciated - one or two in particular were exceptional. They never gave a sense of being busy when you could see they were v pushed but were always patient and courteous. Front desk reception was mixed, I think determined by how good staff’s English was but Maria ( I think that was her name) is an utter star and I and my daughters who joined me for a short break, found her delightful. The restaurant was a joy as was the terrace - so pretty with its garden - and I particularly loved the breakfasts. As a woman on my own until my family joined me you had to work to get attention but once you did - waiting staff were always polite and helpful. I learned to enjoy Slovakian dishes and your delicious freshwater fish - I think having more Eastern European dishes or eve imgs would be good. Jana the manager was amazing and went beyond and above to help us and tell us about local events and being flexible when one night - of the concert - we misunderstood the change of meal times. Room maids - 10 out of 10 for discretion and standards after I’d overcome the first issue of being woken by one at 6 am the first morning with out knocking! The nightly chocolate was so sweet and thoughtful. My room was lovely and the view was fantastic - helping me fall in love with Slovakia. I would have found more information about the treatments helpful to have in English but do understand that this is difficult given your guests come from all round the world. I found one dr helpful but the nurse who clerked was pretty hopeless and the second doctor follow up was extremely poor. This older dr needs urgently to have customer service training. She was rude and unhelpful. All in all the 4 of us - my daughters and I had a wonderful time in Piestany at Thermia palace - and also enjoyed the town and its music festival and ice cream! You should perhaps promote the music festival more as it’s very special. Finally, I missed an evening event for dancing at a neighbouring hotel as the description in the booklet on the front desk was unclear. Again someone with translation could assist I loved my stay in the mysterious and magical Thermia spa and we are busy promoting you to friends and colleagues in London! The proof of the pudding is Weill we come again next year - Im sure we shall. Thank you Thermia for introducing us to spa therapy and super service which lasts beyond the flight home.

The personnel, rooms and food was very good to excellent, we very much enjoyed our stay. The only issue that we had was with some of the furniture in the roon - the bed was too high and we would have appreciated a small stool with the chairs to put our legs on after long walks in the absolutely beautiful parks with amazing trees.

I was very impressed with the Piestany Thernia Palace. Very professional, friendly and helpfull in every way. Clean and good beds. the food surpassed every expectations. Service fulfills every extra wish. The treatments improved my condition. Lovely long walks along the river!

Very pleasant stay, excellent treatments, average to good food, the device at the main restaurant is poor. I will surly do it again…. Thank you for this wonderful experience

Top hotel

Everything was good. We liked your spa facilities

The building is beautiful. The wellness and spa area is fantastic. The treatments were very good. Some things to consider: - In the restaurant, we were ignored by the waiters several times for breakfast. We had to get up and approach them for ordering something (i already discussed that with the F&B manager before my departure). - The maids clean the room, but they dont tidy up and organize the room. Also, my water glas was not changed for 4 days. This is not 5 star standard. - I asked for fresh robes at the reception and I was told that the maid would bring it with night service. When the maid came, the only gave me a chocolate for night service. I asked for the robe and she said that she can not do that. On the bright side, special thank you for these employees for excellent service: - Domenika (reception) - All bell boys (especially Simon!) - Restaurant waiter from the Phillipines - Restaurant waiter Mario

Extraordinary service! Top quality food and beverage!

Our stay at Thermia superb. First time in a 5* Spa resort.. so relaxing, so tranquil & staff very professional. Would love to return some time in future for a longer stay. Irene Irrelsnd

Lovely nice building .. great breakfast and sublime breakfast location. Nice outdoor and indoor swimmingpool . Room is a bit on the small size . Airconditioning is not working properly. Two out of fout elektricity sockets do not work. Great bed.

Our experience was really nice and enjoyed the stay, 2 issues happened that made me score at 4: 1. At the day of check-in, the lift had some technical problem while we were inside which caused extreme panic to my 4 year old daughter. I reported it to the reception, but they were not interested. I would have preferred that my daughter remembers the good times she had in Thermia Palace, and not be scared of using lifts after that. 2. At the ATM next to Thermia palace, while taking money, one guy appeared behind me and told me to give him 10 euros. Maybe better security around that area would be better, for people to feel safe on the premises. Otherwise, we liked the room / facilities / pools / mud bath etc. Thank you for the team

Food,wellness,rooms are very good

Our staying was the best we have ever had in different resorts in Austria, Czech Republic, Russia.

The staff of the hotel is very nice to us. They are giving their best so we can feel absolutely relaxed. Our room is cozy, food in the restaurant is delicious. And last but not the last, the message was perfect. Thank you very much!

really unique classy experience. great food, spa, indoor and outdoor pools. amazing customer service

The staff were AMAZING. Front Desk: Hanniah, Nora, and Veronica in the Business Center. Dining Room: The piano player and violinist, Reynaldo, Biyana. I loved the quiet. The only improvement I would make is the quality of the food.

The best hotel in Piestany, close to Irma spa, very nice wellness

A relaxing and very smooth stay, with a strong sense of comfort throughout the hotel and with all its staff. Three important points, perhaps: - Extend lunch hours until 2:30 pm and dinner hours until 9:30 pm. - In addition, improve the quality and variety of the dinner menu. - The non-alcoholic drinks sold in the hotel, outside of the restaurant, are somewhat expensive. Prices of €2.20/€2.50 for a cup of coffee or €3 for natural juices would encourage a more convivial atmosphere, especially in the poolside café area or while waiting between exercises or medical procedures. Lowering the prices of these drinks would allow more people to relax and chat in the hotel corridors.

On the whole, I am satisfied of my stay. The hotel is excellent with very good conditions. The treatments offered are really good and the doctors are really helpful. Unfortunately, some of the medical assistants are really unpleasant, and sometimes impolite.

Perfect balneo and wellness, well maintained beautiful hotel, overall well trained personnel. Big space for improvement in the restaurant in terms of quality and variety of food. Friday dinner with the “Slovak evening” I felt like going back 40 years in time. Think about how to modernise your food and replace the chef.

Professionalism, adequate equipment, cleanliness and healthy food.

Great property, comfortable and cozy, nice staff, very friendly, helpful, lovely place, interesting surrounding

It’s the 14 times that we are coming to Thermia Palace Hotel, every December we are there 😁with Many friends. We enjoy it very much. This time we had problems with the elevator to our room 136, during the day and at night. We went to the reception and they tried to help, not every time Succeeded. Looking forward to come next year 🙏🏻 Happy new year ❤️

Great stay. One minor issue was the fact that it is apparently forbidden to swim in the swimming pool in the wellness area.

Normally a pretty good hotel, Breakfast very sufficient, Mud and Mirror Bath are very helpful, Sauna start at 01:00 PM ist very late, generally, the staff are not very friendly towards foreigners. High priced for this Location

Attentive staff, superb spa services, elegant architecture, even a mini Christmas market nearby! Everything was perfect during my stay here!

Very friendly and helpful front desk, restaurant and cleaning team!

Super

Amazing hotel Clean, tidy, above and beyond expectations Comfortable and clean pools Kind, efficient and helpful staff

Very quiet stay with highly dedicated personal. The only thing is that the quality of the food went down compared to the last stay (buffet with less choice,...)

The treatment were on high scale, the lunch can be improved.

I had a very pleasant experience overall, staff is very friendly and helpful, whether in the reception, restaurant, spa treatments, room service or wellness center. Treatments in Irma of a decent quality, food is very good. I was a bit surprised, that having a dog with me in the room was the reason for not cleaning my room during the day, however when I asked in the reception in the evening at least basic cleaning (cleaning trash) was done in the evening, no other service was however done in the evening. Being lactose-intolerant, I would also suggest to consider including some lactose free dish/daily food in the Alexander Cafe for those who face similar intolerance, there is a wide choice of lactose free ingredients available nowadays.

Fine hotel kind and very helpful staff.

excellent atmosphere, exceptional treatment and outstanding service.

Our 5th stay at Thermia Palace was exactly what we had hoped for and needed. The restaurant, medical and all service staff are client-focused and excellent. We thank you

Overall was good, but poor service at the reception and not a good quality of the food.

There are many small things missing in the range of 4 and 5 star hotel

Some activities are not appropriate for relaxation and healing Body/Mind/Soul for example “fashion parade “ on 18/7/25 for patients.Level of noice rehearsal started from 3 pm. Could not use outside swimming pool from 3pm till 8pm. Fashion parade fee was charged to our room. We have donated but not needed in the end. My family and me coming to spa since 1995 even longer. My parents since 1960.👍

Every thing was really good. The staff in the restaurant, the spa area, the reception and the cleaning were affable and nice. Nothing to complain about.

Special thanks to Patrik in the restaurant and to Klara in the fitness, truly fantastic and kind!