Dear Mr. D., thank you very much for your stay at Ensana Thermia Palace and also for taking the time to share your feedback and impressions from your stay. We are delighted to hear that you appreciated our balneo and wellness facilities, the well-maintained hotel environment, as well as the professionalism and training of our staff. At the same time, we are sorry to learn that the quality and variety of food in our restaurant did not fully meet your expectations. We take your comments regarding the gastronomic offer and the concept of the themed “Slovak Evening” very seriously. Your feedback is a valuable impulse for us as we continuously work on further developing and modernising our culinary concept in line with current guest expectations and international trends. Thank you for your openness and constructive remarks. Feedback such as yours helps us improve our services, and we truly hope to have the opportunity to welcome you again and provide an enhanced dining experience in the future. Kind regards, Sincerely, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Mr. Brahim, Thank you very much for your stay at Hotel Ensana Thermia Palace and for your positive feedback. We are delighted to hear that you appreciated the professionalism of our staff, the adequate facilities, the cleanliness, and our healthy cuisine. Your satisfaction is our greatest goal, and we hope to have the pleasure of welcoming you back soon. Warm regards, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Ms. M., thank you very much for choosing Ensana Thermia Palace and for taking the time to share your review with us. We are delighted to read that you enjoyed the comfort and cozy atmosphere of our hotel, appreciated the friendliness and helpfulness of our staff, and found both the property and its surroundings lovely and interesting. Your positive feedback means a great deal to our entire team. Regarding the Asian dinner, thank you as well for sharing your feedback. This dinner was part of our themed dinner evenings, during which we offer our guests a selection of different international cuisines that are regularly rotated. We introduce these themed dinners to bring a pleasant variety to our guests’ dining experience and to offer the opportunity to discover new flavors from international cuisine. Naturally, we understand that individual tastes differ, and not every theme may appeal to everyone. Once again, thank you for your visit and for your valuable feedback. We hope to welcome you back to Ensana Thermia Palace in the future. Kind regards, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Madam G., dear Sir G., thank you for your continued patronage of Ensana Thermia Palace hotel and for sharing your experience. We are delighted to hear that you enjoy your visits each December with friends. We apologize for the inconvenience you encountered with the elevator to your room. Please rest assured that your feedback regarding this matter is valuable to us. We look forward to welcoming you back next year. Happy New Year! Jana Juranová Guest Relation Manager, Ensana Thermia Palace

Dear Guest, Thank you for choosing to stay at Ensana Thermia Palace. We sincerely regret that the situation in the wellness area negatively affected your overall impression of your stay. Please allow us to clarify that the indoor pool in our wellness zone is not officially classified as a swimming pool. Due to the higher water temperature (approximately 32°C), its depth, and the absence of designated swimming lanes, it is not intended for continuous lap swimming. We standardly inform our guests of this in advance. However, we are truly sorry that the manner in which this information was conveyed made you feel unwelcome. This is certainly not our intention. Please be assured that the water around the pool is mopped regularly, and our lifeguards will be re-instructed to handle similar situations with greater sensitivity, respect, and a focus on guest comfort. We truly appreciate that you enjoyed our other wellness services, particularly the sauna world. Your feedback is very important to us as it helps us continuously improve the quality of our services. Thank you once again for your comments. We hope that during your next visit, your experience will fully meet the high standards we strive for at Ensana Thermia Palace. Sincerely, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Mr. R., thank you for choosing hotel Ensana Thermia Palace for your stay. We are also very appreciating your time you dedicated to share your review with us. As your comfort and satisfaction are our utmost priority, we are deeply sorry to hear that we did not meet your expectations. We are sincerely apologizing for any inconvenience you experienced during your recent visit. As we understand the importance of effective and accurate communication, we are ready to implement necessary improvements to ensure that such situations do not occur in the future again. Our team has been retrained to ensure that we provide our best services so we can effectively meet the needs and expectations of our guests. Additionally, we will work on providing training to our staff to avoid language barriers that may impact the guest experience. To ensure you receive the best possible service, we've added guest relations managers to our front office team who are always available to assist you. Rest assured; any feedback or concerns you share with our guest relations managers are addressed promptly and they are communicated directly to hotel management. We hope we will have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve. Sincerely, Jana Juranová, Guest Relation Manager, Ensana Thermia Palace

Dear YH L., Thank you for your stay at Ensana Thermia Palace and also for your wonderful feedback. We are delighted to hear that you found our staff attentive and enjoyed the super spa services and elegant architecture. It is also gratifying to know that you appreciated the mini Christmas market nearby. Your kind words motivate us to continue providing exceptional experiences for our guests. We look forward to seeing you again. Best regards, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Dr. L. V., Thank you for your kind words regarding our front desk, restaurant, and cleaning team. We are delighted to hear that you found our staff to be friendly and helpful during your stay. Your feedback is invaluable to us and serves as a great motivation for our team to continue providing exceptional service. We would be very pleased to welcome you again as our guest in the future. Best regards, Laura Homolová Receptionist Ensana Thermia Palace

Vážená pani Mudr. Grešková, Ďakujeme Vám za Váš pobyt v Ensana Thermia Palace a tiež za Váš pozitívny komentár. Sme veľmi radi, že ste boli spokojná s Vašim pobytom v našom hoteli. Vždy sa snažíme poskytovať našim hosťom najlepší možný zážitok. Tešíme sa na Vašu ďalšiu návštevu a dúfame, že opäť prežijete nezabudnuteľné chvíle. S úctou, Veronika Palkechová Manažérka vzťahov s hosťami, Ensana Thermia Palace

Dear Yosef c., Thank you very much for your stay at Ensana Thermia Palace and for your wonderful feedback. We are delighted to hear that you found our hotel to be amazing and that our cleanliness and comfort exceeded your expectations. It is also gratifying to know that our staff provided you with kind and efficient service. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay. Sincerely, Jana Durcová Guest Relation Manager, Ensana Thermia Palace

Dear Mr. D. G., Thank you for your stay at Ensana Thermia Palace. We also truly appreciate time you dedicated to share your feedback. We are pleased to hear that you enjoyed the tranquility of our hotel and appreciated the dedication of our staff. We strive to provide a diverse and high-quality dining experience for our guests, and your comments about the buffet will be taken into account as we continuously work to enhance our offerings. Best regards, Jana Durcova Guest Relation Manager, Ensana Thermia Palace

Dear Mr. b., Thank you for your stay at Ensana Thermia Palace and for your positive feedback regarding the high-quality treatments you experienced during your stay. We appreciate your suggestion for improving lunch options and will take your comments into consideration as we continually strive to enhance our guests' dining experiences. Your insights are invaluable in our commitment to providing exceptional service. We hope to welcome you back again soon! Sincerely, Jana Durcová Guest Relation Manager, Ensana Thermia Palace

Dear Marcela K. P., We thank you for your detailed feedback and for choosing Ensana Thermia Palace for your stay. We are delighted to read that you enjoyed the pleasant atmosphere, the friendliness and helpfulness of our staff, as well as the quality of treatments and cuisine. Your satisfaction is our top priority, and your kind words mean a lot to us. We apologize for the inconvenience regarding the room cleaning during your stay with your dog. Your feedback is valuable to us, and we will ensure that our internal procedures and communication with the housekeeping team are clearer, so that a similar situation does not occur in the future and every guest can enjoy their stay without any concerns. We also greatly appreciate your suggestion regarding lactose-free meals. Your feedback has been shared with our head chef and his team, and we will explore ways to better accommodate guests with various dietary needs and improve our offerings. We are aware of the importance of providing a diverse selection, especially for guests with dietary restrictions. We truly value your loyalty and believe that during your next stay you will fully enjoy everything Thermia Palace has to offer peace, comfort, and care that every guest deserves. We look forward to welcoming you and your dog on your next visit. It will be our pleasure to host you again. Best Regards, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Menachem R., Thank you very much for choosing to stay at the Ensana Thermia Palace and for taking the time to share your kind feedback. We are delighted to hear that you enjoyed your stay and found our team to be both friendly and helpful. It is always our goal to provide a welcoming and comfortable environment for all our guests, and your positive comments truly motivate our team to continue delivering the highest level of service. We would be thrilled to welcome you back in the future and ensure another relaxing and memorable stay. We hope your next visit will be even more enjoyable, with the opportunity to fully experience all the services and amenities our hotel has to offer. Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Mr.B., Thank you for your kind words regarding your recent stay at Ensana Thermia Palace. We are delighted to hear that you enjoyed the atmosphere, treatment, and service provided by our dedicated team. Your feedback is invaluable to us as we strive to maintain high standards for our guests. We look forward to welcoming you back for another exceptional experience in the future. With kind regards, Jana Durcová Guest Relation Manager, Ensana Thermia Palace

Dear Mr. f., thank you for choosing hotel Ensana Thermia Palace for your stay. We also very appreciate time you dedicated to send us a review. Hearing that our guests feel completely satisfied and rejuvenated is the greatest compliment we can receive. A fifth visit is a testament to the enduring appeal of our historic palace and, more importantly, to the dedication of our entire team. We are incredibly proud that you found the restaurant, medical, and all service staff to be client-focused and excellent. We place great importance on creating a welcoming and attentive environment, and it is immensely rewarding to know that their efforts contributed so significantly to your enjoyment and well-being. Your kind words are not just appreciated—they serve as a powerful motivation for our staff to continue delivering the highest standard of service and care. We sincerely hope it won't be long before we have the pleasure of welcoming you back for your sixth stay. With kind regards, Jana Durcová Guest Relation Manager, Ensana Thermia Palace

Dear Assel L., thank you for choosing Ensana Thermia Palace and for taking the time to share your feedback with us. We are pleased that you enjoyed your overall stay, though we are truly sorry to hear that the reception service and the quality of the food did not fully meet your expectations. Your comments are very important to us, as they help us improve and ensure that our guests receive the level of service and experience they deserve. We would greatly appreciate it if you could share more details about your reception experience directly with us at gr…, so that we can review this further. We sincerely hope to have the pleasure of welcoming you back and providing you with a stay filled with memorable experiences and excellent service. Best regards, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Roni R., Thank you for your stay at Ensana Thermia Palace hotel and for your positive feedback regarding your recent stay with us. We appreciate your input about the amenities and services, as we continuously strive to enhance our guests' experiences. Your comments will certainly be taken into consideration as we aim to meet the high standards expected of a four and five-star establishment. Our receptionist team has been retrained to ensure that we provide our best services so we can effectively meet the needs and expectations of our guests. Additionally, we will work on providing training to our staff to avoid language barriers that may impact the guest experience. As we understand the importance of effective and accurate communication, we are ready to implement necessary improvements to ensure that such situations do not occur in the future again. We look forward to welcoming you back in the future. Sincerely, Jana Durcová Guest Relation Manager, Ensana Thermia Palace

Dear Mr. B., Thank you for your kind words and for being a valued guest of our hotel for so many years. We appreciate your feedback regarding the noise levels and the activities offered. While we strive to provide a range of events for our guests, we understand the importance of maintaining a peaceful environment for relaxation. Your comments will be shared with our team for future consideration. Sincerely, Jana Durcová Guest Relation Manager

Dear Shmuel G., Thank you for your kind words regarding your recent stay at Thermia Palace Ensana Health Spa Hotel. We are delighted to hear that our staff across various departments contributed positively to your experience. Your feedback is greatly appreciated and serves as a wonderful motivation for our team to continue providing exceptional service to all our guests. We look forward to your next stay at our hotel. Warm regards, Veronika Palkechová Guest Relation Manager

Dear Sergio, Thank you for your stay at Ensana Thermia Palace hotel. We sincerely appreciate your kind words about the exceptional service provided by Patrik and Klara.We are delighted to hear that their efforts contributed to your enjoyable experience at our hotel. Your feedback serves as a wonderful motivation for our team to continue delivering outstanding service. Best regards, Jana Durcová Guest Relation Manager