FAQ

Spa Packages – Full prepayment is taken at time of booking, this is non refundable and non-transferrable. We allow one complimentary date move due to COVID 19 circumstances.

Accommodation B&B – Credit card details are taken at time of booking to guarantee stay. Cancellation prior to 24 hours of arrival will result in no charge. Should guests cancel their accommodation booking within 24 hours of their stay, or not inform the hotel of non arrival within 24 hours of arrival, the first night of the guest’s stay will be charged to the guaranteed credit card.

Check-in time is from 3:00pm, check-out time by 11:00am. Storage facilities for your luggage are available at reception and our concierge desk. The hotel offers a 24hr front desk, porter and concierge services.

Children under 4 years of age are accommodated free of charge on a roll away bed. Children in the parents’ / carers room aged 4 to under 12 years pay the price of a bed/extra bed at £40.00 per night to include breakfast.

Children under 5 years of age are accommodated free of charge when sharing with a parent / carer. Children aged between 5 and 12 years pay the price of breakfast and dinner as taken when sharing a room with a parent or carer. We welcome children in to the spa café and the rooftop pool. Treatments and access to the thermal spa facilities are reserved strictly for the use of adults, 16 years and over.

The hotel can arrange transfers from Airports / Stations by private car and prices are on request.

Local taxes are included.

Valet parking is available for a charge of £20 per night in the hotel car park (subject to availability).

In addition, street parking is available in the vicinity of the hotel (charges may apply). There are also a number of council car parks within 5 minutes’ walk with varying charges. Guests are able to temporarily park in front of the hotel to drop off luggage, prior to parking.

The Crescent Hotel does accept well behaved dogs at an additional charge of £20.00 per dog per night. Dogs are not permitted in the Food & Beverage areas of the hotel or in the Spa.