Dear Guest, Dear Guest, Thank you for sharing your feedback and for staying with us. We are delighted to hear that you appreciated the friendliness and helpfulness of our reception and spa staff, as well as the improved dining experience with fresh and delicious meals. We are sorry to hear about the issues you experienced in your room, including the heating and the bathroom faucet. Please rest assured that your comments have been forwarded to our maintenance team for review and follow-up. We appreciate your feedback, as it helps us improve our services, and we hope to welcome you back for an even more comfortable stay in the future. Kind regards, Sincerely, Henrieta Butková Front Office Manager Ensana Esplanade

Dear Zuzana Š., Thank you for your positive feedback. We are delighted to hear that you had a wonderful experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Horňáková Andrea Guest Services Ensana Esplanade

Dear Ali A., Thank you for taking the time to share your feedback regarding your recent stay at the Esplanade Ensana Health Spa Hotel. We appreciate your loyalty and are pleased to hear that your overall experience was good. I sincerely apologize for the inconvenience you encountered with your appointment request. While we strive to accommodate our guests' needs, it appears that communication fell short on this occasion. Your experience during check-out regarding room service is equally concerning, and I regret that we did not meet your expectations in this regard. We understand how important timely service is, especially for our loyal guests. Your comments will be reviewed with our team to ensure we address these issues and improve our service for future visits. Thank you for bringing these matters to our attention, and we hope to welcome you back for an even better experience in the future. Sincerely, Horňáková Andrea Guest Services Ensana Esplanade

Vážená pani Anna Z., ďakujeme za vaše pozitívne hodnotenie. Sme radi, že ste mali príjemný zážitok počas vášho pobytu. Vaša spokojnosť je pre nás dôležitá a tešíme sa na vašu budúcu návštevu. S pozdravom, Štefkovičová Kristína Služby pre hostí Ensana Esplanade

Dear Mona T. H., Thank you for your feedback regarding the food variety. We appreciate your positive remarks and are pleased to know you enjoyed your stay with us. Your insights are valuable as we continuously strive to enhance our guests' experiences. ;Best regards, Štefkovičová Kristína Guest Service Ensana Esplanade

Dear Kristina K., Thank you for taking the time to share your experiences at the Esplanade Ensana Health Spa. We are pleased that your check-in was efficient and that you enjoyed the quality of our meals. Your feedback regarding the timing of dinner is appreciated. We strive to accommodate all guests while maintaining a pleasant dining atmosphere, and we understand that changes may sometimes feel overwhelming. We also acknowledge your concerns regarding the 'zrkadlisko' procedure for mixed genders. Our aim is to provide clear information about our services so that our guests feel comfortable and informed. Your experience highlights an area where we can improve our communication. Thank you for bringing this to our attention, and we will work on enhancing this aspect. We appreciate your understanding and look forward to your visit on your next occasion with a smoother experience in the future. Best Regards, Štefkovičová Kristína Guest Service Ensana Esplanade

Dear Mr. Michael, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your vacation and found value in our offerings. We appreciate your comments on the pool and parking, which will be taken into account as we strive to enhance our guest experience. S pozdravom, Štefkovičová Kristína Guest Service Ensana Esplanade

Dear Guest, Thank you for your kind feedback regarding your stay at our spa hotel. We are delighted to hear that you had a good experience with us, as we strive to provide exceptional service for our guests. Best regards, Horňáková Andrea Guest Services Ensana Esplanade

Dear guest, Thank you for your feedback regarding the cleanliness of your room. We appreciate your comments and will ensure that our housekeeping team is made aware of your experience to enhance our service standards.We look forward to your next visit. Best Regards, Štefkovičová Kristína Guest Service Ensana Esplanade

Dear Alegre B. C., Thank you for your long-standing loyalty to Esplanade Ensana Health Spa Hotel over the past 23-25 years. We are delighted to know that our staff's commitment to excellence has positively impacted your experience. We understand that pricing can sometimes be a concern and appreciate your feedback regarding your recent bill. While we currently do not have the capability to address individual billing inquiries, we encourage you to keep an eye on our website for any upcoming promotions that may make your next visit more affordable. Your satisfaction is important to us, and we appreciate your understanding. Warm regards, Horňáková Andrea Guest Services Ensana Esplanade

Dear Judit S., Thank you for your kind words regarding the excellent treatment you received. We are delighted to hear that you enjoyed your experience at our hotel and appreciate your feedback. Best Regards, Štefkovičová Kristína Guest Service Esplanade Ensana

Dear E.E W., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and appreciated our services. It is always a pleasure to welcome back satisfied guests, and we look forward to your next visit. Best Regards, Štefkovičová Kristína Guest Service Esplanade Ensana

Dear Jacob S., Thank you for being a loyal guest for 18 years. We appreciate your continued patronage and your inquiry about the silver card. Please feel free to contact our guest service team for specific details regarding your loyalty rewards, but silver card is from 20 nights. Best regards, Štefkovičová Kristína Guest Service Hotel Esplanade Ensana

Dear Marianna, Thank you for your feedback. We appreciate your comments regarding the elevators and cocktail selection, as well as the restaurant offerings. Your insights are valuable as we continually strive to enhance our guest experience. Best regards, Andrea Horňáková Guest service Esplanade Ensana Hotel

Vážená pani Dubovská, Ďakujeme za Váš pobyt ako i za Vašu pozitívnu recenziu. Sme radi, že ste boli spokojná s čistotou a programom, ktorý sme ponúkli. Vaša spokojnosť je pre nás veľmi dôležitá. Radi Vás opäť niekedy privítame v hoteli Ensana Esplanade S úctou, Henrieta Butková Front Office Manager Ensana Esplanade

Vážená paní P., Děkujeme vám za pozitivní hodnocení. Jsme potěšeni, že jste si pobyt užila. Těšíme se na vaši další návštěvu a doufáme, že i příště splníme vaše očekávání. S pozdravem, Esplanade Ensana Health Spa Hotel Andrea Horňáková Guest service

Dear Peter, Thank you for your positive feedback regarding your recent stay with us. We appreciate your comments about our room policies, including the cancellation and surcharge practices. We strive to maintain a fair pricing structure while ensuring a comfortable experience for all guests. Your insights are valuable to us as we continue to enhance our services. Sincerely, Henrieta Butková Front Office Manager Ensana Esplanade

Dear Guest, Thank you for your kind words regarding your recent stay at the Esplanade Ensana Health Spa Hotel. We are delighted to hear that you found your experience to be so relaxing. Our team strives to create a serene atmosphere for all our guests, and it is rewarding to know that we succeeded during your visit. Best regards, Henrieta Butková Front Office Manager Ensana Esplanade