Quick and efficient desk check in.
Tasty foot.
I forgot to request additional pillows and once contacting the desk, my request was completed within 2 hours.
Due to high amount of guests our dinner was moved to 19-20:30, when we came to the restaurant at 20:00 we were requested to sit on particular table because the others are ready for breakfast, which I don't like but understand and the stuff already started to pack the dinner at 20:10. I worked in the gastro industry and I understand them, but as a guest I felt little bit overwhelmed with all eyes on me.
We didn't realized that "zrkadlisko" procedure cud be mixed ( man and woman together) we always had it separate. I didn't like it this way and I would like to be informed beforehand. I felt uncomfortable.
The answer to this review from the day 26. 11. 2025
Dear Kristina K.,
Thank you for taking the time to share your experiences at the Esplanade Ensana Health Spa. We are pleased that your check-in was efficient and that you enjoyed the quality of our meals. Your feedback regarding the timing of dinner is appreciated. We strive to accommodate all guests while maintaining a pleasant dining atmosphere, and we understand that changes may sometimes feel overwhelming.
We also acknowledge your concerns regarding the 'zrkadlisko' procedure for mixed genders. Our aim is to provide clear information about our services so that our guests feel comfortable and informed. Your experience highlights an area where we can improve our communication. Thank you for bringing this to our attention, and we will work on enhancing this aspect.
We appreciate your understanding and look forward to your visit on your next occasion with a smoother experience in the future.
Best Regards,
Štefkovičová Kristína
Guest Service
Ensana Esplanade