Dear Andreea, Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you appreciated the helpfulness and dedication of our reception team, especially their efforts to prepare your room as early as possible. It is also wonderful to know that you found your room spacious and comfortable for your family, and that you enjoyed our rich breakfast selection. Thank you as well for your constructive comments regarding the breakfast options and the service at our Boróka Bar. Your feedback has been shared with the relevant department managers, as we continuously work on improving our services and guest experience. Regarding the pools, we appreciate your comments and understand your observations. Please note that our thermal pools are primarily designed for health, wellness and relaxation purposes, while our swimming pool and outdoor pool offer different experiences for our guests. Thank you once again for your valuable feedback and recommendation. We hope to have the pleasure of welcoming you and your family back to Ensana Thermal Margaret Island in the future. Sincerely, Péter Mácsai General Manager

Dear Guest, Thank you very much for your thoughtful review and, above all, for your loyalty over the past six years. Knowing that you have chosen to return to our hotel so many times is truly meaningful to us, and we sincerely appreciate your continued trust. We are delighted to hear that you continue to enjoy our beautiful location, spa facilities, tasty breakfast, and the hospitality of our team. It is wonderful to know that these experiences keep bringing you back year after year. At the same time, we are truly sorry that you have not felt sufficiently recognized as one of our returning guests, and we also apologize once again for the unfortunate housekeeping incident you experienced during one of your previous stays. Please allow us to explain that reservations made through Booking.com are received by our hotel as individual bookings. Unfortunately, this means that, upon arrival, our colleagues do not automatically see how many times a guest has stayed with us previously. We kindly ask for your understanding in this regard, as the question about whether it is your first visit is intended to ensure we provide the most appropriate information to each guest, rather than to overlook your loyalty. If you have not already done so, we warmly recommend joining our Ensana Life loyalty programme. Members can enjoy exclusive benefits and special offers, especially when booking directly through Ensana. Direct bookings also allow us to better recognize our returning guests and provide a more personalized experience whenever possible. Thank you once again for your honest feedback and for continuing to choose Ensana Thermal Margaret Island. We sincerely hope to have the pleasure of welcoming you back again soon. Sincerely, Péter Mácsai General Manager

Dear Corina, Thank you for your kind words and for choosing Ensana Grand Margaret Island. We are glad that you had a pleasant experience and that all aspects of your stay were to your satisfaction. We hope to see you again soon. Sincerely, Péter Mácsai General Manager

Stimate Catalin, Vă mulțumim pentru feedbackul pozitiv. Suntem încântați să aflăm că ați avut o experiență minunată la Ensana Grand Margaret Island și că serviciile noastre și amabilitatea personalului nostru au corespuns așteptărilor dumneavoastră. Sperăm să vă vedem din nou în curând. Cu considerație, Péter Mácsai Director General