Dear Lucie, Thank you for sharing your feedback. We are delighted to hear that you appreciated the nice room with comfortable beds, the peaceful atmosphere, the soundproofing and our hotel's excellent location on the lovely Margaret island. We are also pleased that you enjoyed the option of having breakfast served in your room. We are sorry that some aspects of your stay did not fully meet your expectations. Please accept our apologies for the unresolved lighting issue in your room, as well as for the inconvenience caused by the higher number of guests in the hotel. Due to the autumn school holidays and the extended public holiday weekend, the hotel welcomed considerably more guests than usual. We regret that the increased occupancy affected the tranquillity of your stay. Thank you for your kind words and for considering a return despite these inconveniences. We would be delighted to welcome you again, hopefully during a quieter period, when you can enjoy an even more relaxing stay with us. Sincerely, Péter Mácsai General Manager

Dear Guest, Thank you very much for your continued loyalty and for taking the time to share your impressions with us. We are delighted that you once again enjoyed your stay and were satisfied with the comfort of your room, our restaurant services and the attentiveness of our colleagues. We are sorry to hear that the temperature of our thermal pool felt lower than during your previous visits. Please allow us to mention that the water temperature of our pools is checked several times a day, and there have been no changes to the established temperature settings in recent years. Nevertheless, we sincerely regret that the pool did not provide the level of warmth you had come to expect and appreciate your bringing this to our attention. Thank you again for your kind recommendation. We very much look forward to welcoming you back for another enjoyable stay. Kind regards, Péter Mácsai Hotel Director

Vážená Ivo, Děkujeme Vám za Vaši pozitivní recenzi. Jsme potěšeni, že jste měla skvělou zkušenost a že jste byla spokojena s úrovní našich služeb. Těšíme se na Vaši další návštěvu. S pozdravem, Péter Mácsai Ředitel hotelu

Vážená Martino, Děkujeme za Vaši pozitivní zpětnou vazbu. Jsme potěšeni, že jste si užila naše služby, chutné jídlo a ochotný personál. Vaše spokojenost je naší prioritou a těšíme se na Vaši další návštěvu. S pozdravem, Péter Mácsai Ředitel hotelu