Ako vám môžeme pomôcť

Vážená Moniko, Děkujeme za vaši pozitivní zpětnou vazbu ohledně vašeho pobytu, našich služeb a laskavého personálu. Váš návrh na diverzifikaci menu je pro nás cenný a vezmeme jej v úvahu při našich budoucích úpravách. Doufáme, že se brzy opět setkáme. S úctou, Péter Mácsai Generální ředitel

Dear Pavlina, Thank you very much for your wonderful feedback and for choosing us for the third time. We are especially pleased to hear that you have been satisfied with your stays. We are sorry that the bar’s opening hours were not quite convenient for you. We appreciate your understanding and will certainly keep your suggestion in mind when reviewing our services. It is a great pleasure to have you as a returning guest, and we sincerely hope to welcome you back for your fourth stay in the future! Kind regards, Péter Mácsai General Manager

Dear Petr, Thank you very much for your kind and detailed feedback. We are delighted to hear that you enjoyed the cleanliness and comfort of our hotel, as well as the high standard of service provided by our colleagues. It is especially pleasing to see your excellent ratings for our rooms, spa and wellness facilities, and to know that you found our entire team professional and friendly. Your kind words are greatly appreciated and will certainly be shared with our colleagues. We are sorry that the breakfast experience was affected by the busy atmosphere in the restaurant. During periods of high occupancy, particularly when many guests arrive at breakfast at the same time, the restaurant can become considerably busier, and we regret if this reduced your enjoyment. We continuously look for ways to make breakfast service as comfortable and smooth as possible for all our guests. We also appreciate your comments regarding the appearance of the hotel and are grateful that, despite this, you found the interior well maintained and your overall experience positive. Thank you once again for your valuable feedback and recommendation. We very much hope to have the pleasure of welcoming you back to Margaret Island in the future. Best regards, Péter Mácsai General Manager

Dear Mr. Š., Thank you for your positive review. We are pleased that you enjoyed your stay and appreciated the friendliness of our staff and cleanliness. We look forward to your next visit. Sincerely, Péter Mácsai General Manager

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you particularly enjoyed our excellent breakfast selection, the quality of our spa and medical services, as well as the cleanliness and amenities of your room. It is also very pleasing to know that our colleagues were helpful and responsive throughout your stay. We are especially grateful for your kind words about the young receptionist who welcomed you upon arrival. We will certainly share your appreciation with her personally, as such recognition is a wonderful encouragement for our team. We are sorry, however, that some aspects of your experience did not fully meet your expectations. We regret the inconvenience in the bathroom drain and have forwarded your observation to our technical colleagues for further attention. We also appreciate your comments regarding the lunch offering and will share them with our restaurant team. Regarding the sauna area, we would like to mention that the rules for sauna use are indicated in several ways throughout the wellness area, including information signs and pictograms. We are nevertheless sorry if you experienced that these guidelines were not consistently observed by all guests. We take your observation seriously and will continue working with our colleagues to ensure that the sauna rules are communicated and followed as clearly as possible. Thank you once again for your valuable feedback and for your kind recognition of our team. We hope to have the pleasure of welcoming you back to Ensana Thermal Margaret Island and providing you with an even more enjoyable experience. Sincerely, Péter Mácsai General Manager

Vážená Romano, děkujeme za Vaši pozitivní zpětnou vazbu. Jsme potěšeni, že jste byla spokojena s naším personálem, lokalitou a kuchyní. Vaše slova nás motivují k dalšímu zlepšování našich služeb. Doufáme, že se brzy opět setkáme. S pozdravem, Péter Mácsai Generální ředitel