Dear Guest, Thank you for your positive feedback regarding your repeated visits to Mariánské Lázně and for recognizing the quality of services provided by Ensana Thermal Aqua. We appreciate your loyalty and look forward to welcoming you back in the future. Best regards, Anett Mikolás Guest Relations Manager Ensana Thermal Aqua

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our clean rooms and excellent dining options. We appreciate your feedback regarding the music selection in the dining area and will consider it for future improvements. Best regards, Anett Mikolás Guest Relations Manager Ensana Thermal Aqua

Dear Guest! Thank you for your feedback regarding the dining experience at our establishment. We appreciate your observation about the convenience of having everything in one location, and we are glad to know that you found this aspect beneficial. Best regards, Judit Csiszár Guest Relations Manager Ensana Thermal Aqua

Dear Guest! Thank you for your feedback regarding your most recent stay. The seasonal nature of our outdoor pool is clearly stated on our website and in all confirmation emails. We apologize for the inconvenience you experienced in your room. If our on-duty staff are unable to resolve the issue, we usually offer a room change. We greatly appreciate your comments and will take them into account as we work to improve our services. We look forward to welcoming you back to our hotel. Best regards, Judit Csiszár Guest Relations Manager Ensana Thermal Aqua

Dear Guest! Thank you for your feedback regarding your most recent stay. We appreciate your comments regarding dining in the rooms, which is in accordance with our all-inclusive policy. A centrifuge is available for guests at the thermal pools; please ask a staff member for assistance. We look forward to welcoming you back! Best regards, Judit Csiszár Guest Relations Manager Ensana Thermal Aqua

Dear Guest! Thank you for continuing to stay with us and for sharing your feedback about your most recent stay. We are pleased to hear that you consider our services to be of a high standard, and we acknowledge your comments regarding the responsiveness of our younger staff; we will bring this to the attention of the restaurant management. As for the missing mosquito net in your room, thank you for bringing this to our attention. We strive to provide a comfortable environment for all our guests, and your feedback helps us improve. We have also taken note of your suggestion to relocate the swimsuit spin dryer. We understand how important comfort is in our facilities, which is why we strive to take all constructive criticism into account as we make improvements. We have forwarded your comments to the relevant managers. We appreciate your loyalty and look forward to welcoming you again soon. We are confident that your future stays will be even more enjoyable. Best regards, Judit Csiszár Guest Relations Manager Ensana Thermal Aqua