Dear Anthony, thank you very much for your detailed review and for choosing Nové Lázně for your stay. We are delighted that you found our hotel beautiful and clean, enjoyed the relaxing spa atmosphere, and appreciated the kindness of our staff. At the same time, thank you for sharing the points that did not fully meet your expectations. Your remarks about the reception welcome, the restaurant variety, and the English communication are very valuable to us. We will discuss them with the respective department managers. Regarding the airport transfer, I would like to clarify the official pricing precisely: - 175 EUR – one‑way transfer to Václav Havel Airport Prague - 185 EUR – one‑way transfer to Prague city centre - Same‑day return trip to Prague city centre (a day‑trip): 185 EUR total, plus optional waiting time at 15 EUR per hour These transfers are operated by an external professional partner, not by private individuals, and the prices reflect long‑distance transport (approx. 170 km), fuel, vehicle class, and driver availability. Of course, guests are always free to choose other transportation options, including public trains, alternative taxi companies, or ride‑sharing services. If you ever plan another visit and would like assistance with arranging transportation, feel free to contact Front Office — we will gladly help you choose the most suitable option. We truly appreciate your honest feedback and are glad that the rest of your stay was enjoyable. Warm regards Dmitrij Zorin Guest Relations Manager Ensana Nové Lázně, Mariánské Lázně

Dear Guest, Thank you very much for your kind words and for taking the time to share your experience with us. We are truly delighted to hear that our team, from the Reservations Department led by Mr. Ostap, to Chief Doctor Marketa, as well as our hotel and spa receptionists, spa trainers, and restaurant managers, contributed to making your stay enjoyable and comfortable. Your appreciation means a great deal to us, and we will be pleased to share your compliments with the entire team. Thank you once again for your trust. We are already looking forward to welcoming you back next year for another memorable stay. Best regards, The Hotel Nove Lazne Team

Dear guest, thank You for Your stay at Hotel Centralni Lazne, and thank You also for the wonderful evaluation of our services, which was passed on to the hotel management. We are very happy that You have chosen our hotel and that you really enjoyed Your stay with us. Your evaluation is an excellent feedback for us, and it is also a great stimulus for our further work - THANK YOU. Regarding language skills, we are sorry that we did not meet your expectations, please accept our apology for that.Our employees have the opportunity to use, and do use, various language courses. We believe that with the increasing number of English-speaking guests, we will really improve. Dear guest, we believe that You will feel the positive effects of our unique treatments in a short time, and we hope that You will return to us for them again. We wish You good health, good luck and joy, and we look forward to Your next stay at Hotel Centralni Lazne.:) With many warm regards Eva Voldrichova, Guest Relations, ENSANA

Dear guest, thank you for your stay at Hotel Centrální Lázně, and thanks a lot for your feedback, which was passed on to the hotel management. I would really like to find the right words to erase your impression of the lobby bar. We apologize for the shortcomings of the cakes, as well as for the professional shortcomings. At the same time - thank you very much for the high evaluation of all other services. We wish you only the best, and we hope that you will not give up on beautiful Mariánské Lázně, that we will to welcome you in some of the ENSANA hotels in Mariánské Lázně: we would be very happy if at hotel Centralni Lazne again.:) With many warm greetings Eva Voldrichova, Guest Relations, ENSANA Centralni Lazne Marianske Lazne

Dear Guest, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that our team, particularly Mr. Dominic and Mr. Eric, contributed positively to your treatment and recovery. It is gratifying to know that our services, including the restaurant and housekeeping, met your expectations. Your appreciation of the souvenirs is also warmly received. We look forward to welcoming you back soon and continuing to support your journey. Best regards, Regina Haslerová Guest Relations Manager

Dear Ludmila S., thank you for your kind words regarding your experience at Hvězda. We are delighted to hear that you and your husband enjoyed the treatments and appreciated the professionalism and warmth of our staff. Your feedback is highly valued. Goodbye and best wishes, Regina Haslerová Guest Relations Manager