Dear Guest, Thank you for choosing to stay with us again. We appreciate your loyalty and hope that your experience this time was as enjoyable as your first visit. We look forward to welcoming you back in the future. Best regards, The Nove Lazne hotel Team

Dear Guest, we are delighted to hear that you enjoyed your stay, especially our spa facilities, the cleanliness of the hotel, and the variety of food on offer. It is always rewarding to know that our guests had a relaxing and enjoyable holiday with us. Thank you also for your comment regarding the pillows. We are pleased to inform you that they have since been replaced, and we appreciate your feedback as it helps us continuously improve our guests' comfort. We hope to have the pleasure of welcoming you back soon. Best regards, The Ensana Nove Lazne Hotel Team

Dear guests, thank you very much for your stay at Hotel Centralni Lazne / Maria Spa, and thanks a lot for the evaluation of our services, which was passed on to the hotel management. We are very pleased, that you have chosen our hotel, and that you were satisfied with your accommodation and with your spa treatments. At the same time, we sincerely regret, that our dining services did not meet your expectations - please accept our apologies. According to ENSANA 4 stars spa hotels standards, with regard to our international clientele and various dietary requirements of our guests, a vegetarian selection is an integral part of our buffet: vegetarian appetizers, salads and main courses. And more: our F&B managers are ready to accommodate the guests' wishes, to provide alternative options according to their dietary preferences and needs, if informed about it in advance. It is very likely that the sign on the buffet was moved and the salad was incorrectly labeled, we are very sorry for this. Your feedback was passed on the Food & Beverage Manager too, for taking of appropriate corrective measures. Dear guests, we trust, that you will feel the positive effects of our unique spa treatments soon, and we hope you will return to us for them. We wish you good health, happiness, and much joy, and we look forward to welcoming you at hotel Centralni Lazne / Maria Spa, with a new restaurant Goethe again.:) With best regards Eva Voldrichova, Guest Relations, ENSANA Centralni Lazne Marianske Lazne

Dear guest, thank You very much for Your stay at hotel Centralni Lazne, and thanks a lot for the excellent evaluation of our services, which was passed on to the hotel management. We are very glad You discovered us, and we hope You truly enjoyed Your stay here. At the same time, we regret that we were unable to meet all Your expectations, particularly in food services - please accept our apologies for this, as so as for the Wi-Fi connection issues. Your evaluation is for us a very important feedback, and at the same time it is an important stimulus for our next work - THANKS. To the lobby bar - please allow me to explain You the offers there: between 02:00 p.m. and 4:00 p.m., gour guests can make use of bonus benefits (because the Goethe Restaurant is closed). Operating hours of our lobby bar is from 11:00 a.m. /12:00 until 10:00 p.m..There is also a beverage vending machine next to the lobby bar / 24/7.. To the adaptors: the hotel Centralni Lazne is one of the ENSANA spa hotel chain, and its range of services is determined by the chain's standards. But in Mariánské Lázně, there are several operators—such O2—they are offering various adaptors. By trolleybus 4 minutes.. Dear guest, we wish You good health, much happiness and joy, and we look forward to welcoming You at hotel Centralni Lazne soon again. Mariánské Lázně is beautiful all over the year; but gala opening of the high spa season -, the Chopin Festival, or New Year's Eve celebrations belongs to the most beautiful :) With best regards Eva Voldrichova, Guest Relations, ENSANA Centralni Lazne Marianske Lazne

Sehr geehrter Herr c., vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt bei uns als absolut brillant empfunden haben. Ihr Lob ist eine wunderbare Bestätigung für unser Team. Wir freuen uns auf das nächste Wiedersehen. Mit freundlichen Grüßen, Regina Haslerová Guest Relations Manager

Dear Benjamin P., thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you had a very good experience with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Regina Haslerová Guest Relations Manager