Dear Mr. V. K., thank you very much for taking the time to share your feedback. We truly appreciate your honest comments. We are sorry to hear that some interactions at the front desk and in the spa did not fully meet your expectations. Your remarks regarding service attitude have been shared with the relevant department managers for further training and improvement. At the same time, we are pleased to hear that some of our colleagues made a positive impression on you. Thank you also for reporting the issue with the shower head in room 240 – our maintenance team has been informed and will take care of it. We are glad that you were satisfied with the food and overall accommodation and hope to welcome you back again in the future. Kind regards Ensana Nové Lázně Team

Dear Mr. S., Thank you for your open feedback. We greatly appreciate your recognition of the work of the head nurse, Ms. Silvia Košínová – we will pass on your compliments to her personally. We regret your dissatisfaction with the taste of the food and the level of cleaning during your long-term stay. We have forwarded your comments to the management of gastronomy and housekeeping for thorough examination and correction. Thank you for helping us to point out areas for improvement, and we wish you good health. Best regards The Ensana Nové Lázně team

Good afternoon, Mr. M., THANK YOU very much for your stay at hotel Centralni Lazne, We appreciate that you are our regular guests. We are very glad, that you have chosen our hotel again, and that you were here generally satisfied. At the same time, please accept our apology for the unpleasant incident. Our director has already addressed this situation with the head of reception.We have taken measures to ensure that such situations do not occur again. Dear Mr. M., we wish you a happy year 2026, good health, much happiness and we are looking forward to welcoming you at hotel Centralni Lazne soon again. With best regards Eva Voldrichova, Guest Relations, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne

Sehr geehrter und lieber Gast, wir bedanken uns ganz herzlich für Ihren Aufenthalt im Hotel Centralni Lazne. Besten Dank auch für die ausgezeichnete Bewertung unserer Dienstleistungen, die an unser Hotelmanagement weitergeleitet ist. Wir freuen uns sehr, dass Sie sich für´s Hotel Centralni Lazne wieder entschieden haben, und dass Sie sich da wirklich wohl gefühlt haben. Wir wünschen Ihnen schöne Advent- und Weihnachtszeit, ein guter Rutsch in das neue Jahr, und für das Jahr 2026 gute Gesundheit, viel Glück und Freude, alles Bestens bis zum Wiedersehen :) Mit vielen freundlichen Grüßen Eva Voldrichova, Guest Relations, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne

Vážená paní Hrdličková, chtěli bychom Vám jménem společnosti Ensana Hotels poděkovat za Vaši zpětnou vazbu při vyplnění hotelového dotazníku. Vaše spokojenost nás velice těší a motivuje nás ještě k dalšímu zkvalitnění služeb pro naše hotelové hosty. Ještě jednou děkujeme a přejeme Vám pevné zdraví a věříme, že Vás budeme moci přivítat i v budoucnu buď v hotelu Hvězda**** a nebo v některém z hotelů společnosti Ensana Hotels v Mariánských Lázních. S přáním pěkného dne Regina Haslerová Guest Relation Manager

Dear Silvia, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regina Haslerová Guest Relations Manager