Dear Leonid, Thank you for taking the time to share your feedback and for your continued visits to Ensana Nové Lázně. We appreciate your positive comments regarding our reception team, restaurant staff, massages, and especially Lada, Filip, Yana and both Julias. We will be pleased to pass on your kind words to them. At the same time, we are sorry to learn that your experience in the wellness area did not fully meet your expectations. We take your comments regarding the hammam temperature and the service standards in the Roman Baths seriously and will review them with the responsible departments. Thank you also for sharing your observations regarding the capacity of the wellness area. As the historic Roman Baths are available to guests from several Ensana hotels, we continuously seek the best balance between accessibility, comfort, and the preservation of the unique atmosphere of this facility. We appreciate your feedback and hope to have the opportunity to welcome you again in Ensana Nové Lázně. Kind regards, Dmitrij Zorin Guest Relations Manager Ensana Nové Lázně

Dear Guest, thank you for your feedback. We are pleased to hear that you are enjoying our facilities, treatments, and food. Please be assured that we have shared your comments with the relevant department. Should there be anything we can do to make the remainder of your stay more enjoyable, please do not hesitate to contact our Guest Relations or Reception team. We wish you a pleasant continuation of your stay. Kind regards, The Nové Lázně hotel Team

Dear guests, thank you very much for your stay at Hotel Centralni Lazne / Maria Spa, and thanks a lot for the evaluation of our services, which was passed on to the hotel management. We are very pleased, that you have chosen our hotel, and that you were satisfied with your accommodation and with your spa treatments. At the same time, we sincerely regret, that our dining services did not meet your expectations - please accept our apologies. According to ENSANA 4 stars spa hotels standards, with regard to our international clientele and various dietary requirements of our guests, a vegetarian selection is an integral part of our buffet: vegetarian appetizers, salads and main courses. And more: our F&B managers are ready to accommodate the guests' wishes, to provide alternative options according to their dietary preferences and needs, if informed about it in advance. It is very likely that the sign on the buffet was moved and the salad was incorrectly labeled, we are very sorry for this. Your feedback was passed on the Food & Beverage Manager too, for taking of appropriate corrective measures. Dear guests, we trust, that you will feel the positive effects of our unique spa treatments soon, and we hope you will return to us for them. We wish you good health, happiness, and much joy, and we look forward to welcoming you at hotel Centralni Lazne / Maria Spa, with a new restaurant Goethe again.:) With best regards Eva Voldrichova, Guest Relations, ENSANA Centralni Lazne Marianske Lazne

Dear guest, thank You very much for Your stay at hotel Centralni Lazne, and thanks a lot for the excellent evaluation of our services, which was passed on to the hotel management. We are very glad You discovered us, and we hope You truly enjoyed Your stay here. At the same time, we regret that we were unable to meet all Your expectations, particularly in food services - please accept our apologies for this, as so as for the Wi-Fi connection issues. Your evaluation is for us a very important feedback, and at the same time it is an important stimulus for our next work - THANKS. To the lobby bar - please allow me to explain You the offers there: between 02:00 p.m. and 4:00 p.m., gour guests can make use of bonus benefits (because the Goethe Restaurant is closed). Operating hours of our lobby bar is from 11:00 a.m. /12:00 until 10:00 p.m..There is also a beverage vending machine next to the lobby bar / 24/7.. To the adaptors: the hotel Centralni Lazne is one of the ENSANA spa hotel chain, and its range of services is determined by the chain's standards. But in Mariánské Lázně, there are several operators—such O2—they are offering various adaptors. By trolleybus 4 minutes.. Dear guest, we wish You good health, much happiness and joy, and we look forward to welcoming You at hotel Centralni Lazne soon again. Mariánské Lázně is beautiful all over the year; but gala opening of the high spa season -, the Chopin Festival, or New Year's Eve celebrations belongs to the most beautiful :) With best regards Eva Voldrichova, Guest Relations, ENSANA Centralni Lazne Marianske Lazne

Dear Siegmund, thank you for your wonderful feedback. We are delighted to hear that you had a relaxing experience and enjoyed our amenities, varied food options, and friendly staff. Your recommendation means a lot to us, and we look forward to welcoming you back for another stay. Best regards, Regina Haslerová Guest Relations Manager

Hello, thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the spacious room and appreciated the friendliness of our reception staff. We will take your comments about the buffet and other staff members into consideration for future improvements. Best regards, Regina Haslerová Guest Relations Manager