ven with the temporary restaurant arrangement, everything was handled professionally and in a friendly manner. The food was of satisfactory quality overall. However, the cakes did not meet our expectations.
Unfortunately, our experience at the lobby bar (afternoon cakes, coffee, and the welcome drink) was much less positive. The staff came across as almost hostile and unwelcoming. They were possibly overwhelmed by the number of guests, but that does not excuse the poor attitude and lack of hospitality we experienced.
The answer to this review from the day 04. 08. 2026
Dear guest,
thank you for your stay at Hotel Centrální Lázně, and thanks a lot for your feedback, which was passed on to the hotel management.
I would really like to find the right words to erase your impression of the lobby bar. We apologize for the shortcomings of the cakes, as well as for the professional shortcomings.
At the same time - thank you very much for the high evaluation of all other services.
We wish you only the best, and we hope that you will not give up on beautiful Mariánské Lázně, that we will to welcome you in some of the ENSANA hotels in Mariánské Lázně:
we would be very happy if at hotel Centralni Lazne again.:)
With many warm greetings
Eva Voldrichova, Guest Relations, ENSANA Centralni Lazne Marianske Lazne