The food in the restaurant has no taste (in response to my wonderful responsible attitude towards guests, I was told that this was possibly due to dietary considerations - in my opinion, even dietary food should be tasty).
I would like to highlight the excellent qualifications and attitude of the head nurse, Silvie Kosinova.
The answer to this review from the day 20. 01. 2026
Dear Mr. S.,
Thank you for your open feedback. We greatly appreciate your recognition of the work of the head nurse, Ms. Silvia Košínová – we will pass on your compliments to her personally.
We regret your dissatisfaction with the taste of the food and the level of cleaning during your long-term stay. We have forwarded your comments to the management of gastronomy and housekeeping for thorough examination and correction.
Thank you for helping us to point out areas for improvement, and we wish you good health.
Best regards
The Ensana Nové Lázně team