Dear Mr. D., thank you very much for your stay at Ensana Thermia Palace and also for taking the time to share your feedback and impressions from your stay. We are delighted to hear that you appreciated our balneo and wellness facilities, the well-maintained hotel environment, as well as the professionalism and training of our staff. At the same time, we are sorry to learn that the quality and variety of food in our restaurant did not fully meet your expectations. We take your comments regarding the gastronomic offer and the concept of the themed “Slovak Evening” very seriously. Your feedback is a valuable impulse for us as we continuously work on further developing and modernising our culinary concept in line with current guest expectations and international trends. Thank you for your openness and constructive remarks. Feedback such as yours helps us improve our services, and we truly hope to have the opportunity to welcome you again and provide an enhanced dining experience in the future. Kind regards, Sincerely, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Mr. Brahim, Thank you very much for your stay at Hotel Ensana Thermia Palace and for your positive feedback. We are delighted to hear that you appreciated the professionalism of our staff, the adequate facilities, the cleanliness, and our healthy cuisine. Your satisfaction is our greatest goal, and we hope to have the pleasure of welcoming you back soon. Warm regards, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Guest, Dear Guest, Thank you for sharing your feedback and for staying with us. We are delighted to hear that you appreciated the friendliness and helpfulness of our reception and spa staff, as well as the improved dining experience with fresh and delicious meals. We are sorry to hear about the issues you experienced in your room, including the heating and the bathroom faucet. Please rest assured that your comments have been forwarded to our maintenance team for review and follow-up. We appreciate your feedback, as it helps us improve our services, and we hope to welcome you back for an even more comfortable stay in the future. Kind regards, Sincerely, Henrieta Butková Front Office Manager Ensana Esplanade