Dear Mr. b., Thank you for your stay at Ensana Thermia Palace and for your positive feedback regarding the high-quality treatments you experienced during your stay. We appreciate your suggestion for improving lunch options and will take your comments into consideration as we continually strive to enhance our guests' dining experiences. Your insights are invaluable in our commitment to providing exceptional service. We hope to welcome you back again soon! Sincerely, Jana Durcová Guest Relation Manager, Ensana Thermia Palace

Dear Marcela K. P., We thank you for your detailed feedback and for choosing Ensana Thermia Palace for your stay. We are delighted to read that you enjoyed the pleasant atmosphere, the friendliness and helpfulness of our staff, as well as the quality of treatments and cuisine. Your satisfaction is our top priority, and your kind words mean a lot to us. We apologize for the inconvenience regarding the room cleaning during your stay with your dog. Your feedback is valuable to us, and we will ensure that our internal procedures and communication with the housekeeping team are clearer, so that a similar situation does not occur in the future and every guest can enjoy their stay without any concerns. We also greatly appreciate your suggestion regarding lactose-free meals. Your feedback has been shared with our head chef and his team, and we will explore ways to better accommodate guests with various dietary needs and improve our offerings. We are aware of the importance of providing a diverse selection, especially for guests with dietary restrictions. We truly value your loyalty and believe that during your next stay you will fully enjoy everything Thermia Palace has to offer peace, comfort, and care that every guest deserves. We look forward to welcoming you and your dog on your next visit. It will be our pleasure to host you again. Best Regards, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Guest, Thank you for your kind feedback regarding your stay at our spa hotel. We are delighted to hear that you had a good experience with us, as we strive to provide exceptional service for our guests. Best regards, Horňáková Andrea Guest Services Ensana Esplanade

Dear guest, Thank you for your feedback regarding the cleanliness of your room. We appreciate your comments and will ensure that our housekeeping team is made aware of your experience to enhance our service standards.We look forward to your next visit. Best Regards, Štefkovičová Kristína Guest Service Ensana Esplanade