Dear Samuel P. a. R. S., Thank you very much for your continued visits to Thermia Palace a. for your wonderful a. exceptionally detailed feedback. It is a great pleasure to know that you once again enjoyed your stay with us a. that you were satisfied with the comfort of your room, the spa care, as well as the noticeable improvement in our restaurant services a. culinary offering compared to your previous visits. We particularly appreciate your kind words about Dr. Alena Korenčíková, whose professional care you have trusted a. valued for many years. We are delighted to hear that the treatments she prescribed have been beneficial to you a. that you felt well cared for by our entire medical a. spa team. We will be very pleased to pass on your special thanks to Miriam a. Blanka. We are equally delighted by your positive comments regarding our dining services, the wide variety of food, a. the helpful approach of our restaurant team. We will certainly share your personal appreciation with Patrik a. Mahmood, as well as with Janka a. Julia. It is very important to us that our guests not only receive excellent service, but also feel genuinely welcomed a. experience the personal approach that is such an essential part of the atmosphere at Thermia Palace. We are also very grateful for your recognition of our reception team, medical staff, a. housekeeping colleagues, whose daily dedication contributes greatly to the comfort, cleanliness, a. overall experience of our guests. Your words about the welcoming, friendly, a. helpful atmosphere at Thermia Palace truly mean a great deal to us. Knowing that our guests return to us over the years a. continue to find a place where they feel warmly welcomed a. well cared for is one of the greatest compliments our entire team can receive. Thank you for your continued loyalty a. trust. We very much look forward to welcoming you back to Thermia Palace for another wonderful stay. Best Regards Veronika Palkechová Guest Relation Manager Ensana Thermia Palace

Dear Kalle J., Thank you very much for choosing Thermia Palace once again and for sharing your feedback with us. We are delighted to know that you continue to appreciate our hospitality and that you were satisfied with your room as well as our wellness facilities. At the same time, we appreciate your comment regarding the restaurant menu. We are sorry that the selection did not fully meet your expectations, and we will gladly share your feedback with our culinary team as a valuable suggestion for further improvement. It is always a pleasure to welcome returning guests, and we truly appreciate your continued trust in Thermia Palace. We look forward to seeing you again very soon. Best Regards Veronika Palkechová Guest Relation Manager Ensana Thermia Palace

Dear Ms W., Thank you very much for your wonderful rating and for your kind words about our hotel. We are delighted to hear that you particularly appreciated the spaciousness of your room and bathroom, as well as our wellness and spa services. We are pleased that you enjoyed your stay with us, and we also greatly appreciate your recommendation. We hope to have the pleasure of welcoming you back to Ensana Esplanade in the future. Kind regards, Kristína Štefkovičová Guest Relation Manager Ensana Esplanade

Vážená pani Hranová, ďakujeme Vám za Vaše krásne hodnotenie a milú spätnú väzbu. Veľmi nás teší, že ste boli spokojná s pobytom a že ste ocenili najmä našu stravu. Sme radi, že ste si pobyt u nás užili, a budeme sa tešiť na Vašu ďalšiu návštevu. S pozdravom, Štefkovičová Kristína Guest Relation Manager Ensana Esplanade