Dear Michael F., Thank you for your continued loyalty to Ensana Thermia Palace and for taking the time to share your feedback. We are delighted to know that you once again enjoyed your stay and particularly appreciated the hospitality of our team, the quality of our dining services, and the overall atmosphere of our hotel. At the same time, we sincerely apologize for the unavailability of the sauna throughout your stay. We fully understand your disappointment, especially given the standards expected of a five-star spa hotel. Please be assured that we take such technical issues seriously and are committed to working closely with our service partners to minimize disruptions and ensure that our wellness facilities meet the expectations of our guests. We truly appreciate your understanding and your kind words despite this inconvenience. It is always a pleasure to welcome you back, and we look forward to providing you with an even more enjoyable experience during your next visit. Best regards Veronika Palkechová Guest Relation Manager Ensana Thermia Palace

Dear Mr. Roman, Thank you for choosing Ensana Thermia Palace and for sharing your lovely feedback. We are delighted to know that you enjoyed our cuisine, appreciated the quality of our service, and experienced the warm hospitality of our team. Your kind words are a wonderful motivation for us to continue delivering memorable experiences to our guests. We truly appreciate your feedback and look forward to welcoming you back for another pleasant stay. Best Regards, Veronika Palkechová Guest Relation Manager Ensana Thermia Palace

Vážená pani Zvolenská, Ďakujeme za Vašu pozitívnu recenziu. Sme radi, že ste si užili svoj pobyt a našu ponuku v hoteli Esplanade a Balnea Spa. Vaša spokojnosť je pre nás veľmi dôležitá. S úctou, Andrea Horňáková Guest service Ensana Esplanade

Dear Rimma P., Thank you for your positive feedback regarding the cleanliness, treatments, and rooms at our hotel. We appreciate your suggestions regarding food variety and hydration options, as guest input is invaluable in enhancing our services. With kind regards, Andrea Horňáková Guest service Ensana Esplanade