Dear Ms.Candice, Thank you very much for choosing Ensana Thermia Palace and for sharing your wonderful feedback with us. We are delighted to learn that you had a fantastic stay and that you appreciated the friendliness of our team, the cleanliness of the hotel, our beautiful surroundings, and the relaxing experience in our pools. Your kind words are truly rewarding for all of us and inspire us to continue delivering exceptional service. Thank you once again for your lovely review. We look forward to welcoming you back to Ensana Thermia Palace for another memorable stay. Best regards Veronika Palkechová Guest Relation Manager Ensana Thermia Palace

Dear Mr. Sergio, Thank you for choosing Ensana Thermia Palace for your stay and for taking the time to share your experience with us. We were truly delighted to read your kind words about our team, the quality of our services, and your overall stay. Your appreciation is a wonderful reward for all of us and a great motivation to continue delivering the highest standards of hospitality. At the same time, we sincerely appreciate your constructive feedback regarding the use of mobile phones in the hotel's public areas. We are grateful that you also took the opportunity to discuss this personally with Mr. Igaz. We fully understand that a peaceful and relaxing atmosphere is an essential part of a memorable stay. While we are not in a position to control the individual behaviour of our guests, we find your suggestion regarding a discreet reminder encouraging considerate mobile phone use to be very valuable and we will be pleased to give it careful consideration. Thank you once again for your trust, your valuable feedback, and your kind words. We look forward to welcoming you back to Ensana Thermia Palace in the near future. Veronika Palkechová Guest Relation Manager Ensana Thermia Palace

Dear Guest, Thank you for sharing your feedback and for your overall positive evaluation of your stay with us. We are pleased to hear that you were satisfied with our reservation process, reception services, restaurant, spa and medical services, as well as the cleanliness of the hotel. We especially appreciate your kind words about Mrs. Viera Mikulášová from our reception team, which we will be happy to share with her. We are sorry that the operation of the whirlpools did not fully meet your expectations. We appreciate your feedback and will take it into consideration. We hope to have the pleasure of welcoming you back to Ensana Esplanade in the future. Kind regards, Štefkovičová Kristína Guest Relation Manager Ensana Esplanade

Dear Majed a., thank you for your kind words regarding your recent stay. We are delighted to hear that you had a wonderful experience and appreciate your recognition of our management. Your support inspires us to continue providing exceptional service. Best regards, Zuzana Hundáková Guest Services Agent Hotel Ensana Esplanade