Dear Marcela K. P., We thank you for your detailed feedback and for choosing Ensana Thermia Palace for your stay. We are delighted to read that you enjoyed the pleasant atmosphere, the friendliness and helpfulness of our staff, as well as the quality of treatments and cuisine. Your satisfaction is our top priority, and your kind words mean a lot to us. We apologize for the inconvenience regarding the room cleaning during your stay with your dog. Your feedback is valuable to us, and we will ensure that our internal procedures and communication with the housekeeping team are clearer, so that a similar situation does not occur in the future and every guest can enjoy their stay without any concerns. We also greatly appreciate your suggestion regarding lactose-free meals. Your feedback has been shared with our head chef and his team, and we will explore ways to better accommodate guests with various dietary needs and improve our offerings. We are aware of the importance of providing a diverse selection, especially for guests with dietary restrictions. We truly value your loyalty and believe that during your next stay you will fully enjoy everything Thermia Palace has to offer peace, comfort, and care that every guest deserves. We look forward to welcoming you and your dog on your next visit. It will be our pleasure to host you again. Best Regards, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Menachem R., Thank you very much for choosing to stay at the Ensana Thermia Palace and for taking the time to share your kind feedback. We are delighted to hear that you enjoyed your stay and found our team to be both friendly and helpful. It is always our goal to provide a welcoming and comfortable environment for all our guests, and your positive comments truly motivate our team to continue delivering the highest level of service. We would be thrilled to welcome you back in the future and ensure another relaxing and memorable stay. We hope your next visit will be even more enjoyable, with the opportunity to fully experience all the services and amenities our hotel has to offer. Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Alegre B. C., Thank you for your long-standing loyalty to Esplanade Ensana Health Spa Hotel over the past 23-25 years. We are delighted to know that our staff's commitment to excellence has positively impacted your experience. We understand that pricing can sometimes be a concern and appreciate your feedback regarding your recent bill. While we currently do not have the capability to address individual billing inquiries, we encourage you to keep an eye on our website for any upcoming promotions that may make your next visit more affordable. Your satisfaction is important to us, and we appreciate your understanding. Warm regards, Horňáková Andrea Guest Services Ensana Esplanade

Dear Judit S., Thank you for your kind words regarding the excellent treatment you received. We are delighted to hear that you enjoyed your experience at our hotel and appreciate your feedback. Best Regards, Štefkovičová Kristína Guest Service Esplanade Ensana