Dear Tamas, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the elevator and sincerely apologize for the inconvenience caused by the longer waiting times. We are pleased to inform you that both of our elevators are now fully operational, as they have recently been replaced with new, more modern and efficient units. ( since yesterday) Thank you as well for your helpful suggestion regarding bathrobe sizes. Your recommendation is very valuable to us, and we will certainly take it into consideration in order to further improve our guests’ comfort. We are glad to hear that overall your stay was enjoyable, and we hope to have the pleasure of welcoming you again in the future. Kind regards, Melinda Fulop Quality manager

Dear Luminita, Thank you very much for your kind message. We are pleased to hear that everything was very good during your stay. Thank you for your suggestion. We will discuss with our reservation team to include detailed access information in our reservation confirmation emails, along with a map or clear directions to the hotel. We will also clearly mention that access to Brădet is different from Sovata, as the routes are not the same and this can be important for guests traveling by car. We truly appreciate your feedback, as it helps us improve our communication and services for future guests. Kind regards, Melinda Fulop Quality manager

Dear Sebastian G., Thank you for your positive feedback. We are delighted to hear that you had a very good experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Melinda Fulop Quality manager

Dear Ms. m., Thank you once again for your positive feedback regarding your recent stay at Ensana Sovata Health Spa Hotel. We are delighted to hear that you enjoyed the facilities and the beautiful view from your room. We regret that you found the pools to have more chlorine than anticipated, as we strive to maintain a safe and pleasant swimming environment for all guests. Your suggestions regarding conditioner will be taken into consideration for future improvements. We appreciate your understanding regarding the busier weekend period. Kind regards, Melinda Fulop Quality manager

Dear M., Thank you very much for your wonderful review and for choosing Hotel Ursina Ensana Sovata for the first time. We are truly delighted to learn that your stay exceeded your expectations and that you appreciated our modern treatment facilities, comfortable rooms, varied cuisine, and especially the dedication of our staff. We greatly value your trust and look forward to welcoming you back with pleasure. Kind regards, Melinda Fulop Quality manager

Stimata i., Multumim pentru evaluare, ne bucuram ca totul a fost pe placul dvs si speram ca vom avea posibilitatea de a va gazdui si pe viitor! Cu stima, Melinda Fulop Quality manager