Overall enjoyable stay, though with room for improvement We overall enjoyed our 8-night stay in Budapest, but there were several operational areas where we felt the experience could have been better. On the positive side, the breakfast was a real highlight, featuring a great selection and excellent food quality. We also thoroughly enjoyed the hot pools; while they could get quite crowded at peak times, we were able to adjust our schedule to visit during quieter hours and fully relax. However, a few service and amenity issues impacted our comfort: Wi-Fi Connection: The room Wi-Fi was essentially unusable throughout our entire 9-day visit. When we brought this to the staff's attention, the response was simply that the hotel was busy, and no solution was provided. As a result, I had to purchase extra cellular data twice to get through our stay. Housekeeping: On a few occasions, our room wasn't serviced, and on one occasion, the old bath towels were taken without replacement towels being left behind. We had to call reception to get towels before we could shower, which wasn't the level of attentiveness we anticipated. Door Lock & Keycards: We ran into an issue where our room door stopped locking automatically when leaving. While maintenance responded quickly to fix the lock, it triggered a series of back-and-forth trips to reception because our keycards stopped working. After two attempts at reprogramming the cards failed, a technician had to come up with a device to reset the lock directly. The staff resolved the lock issue in the end, and we appreciate that, but the combination of these small oversights meant the stay didn't quite live up to its full potential. We enjoyed our time in Budapest, but hope the management can address these service details for future guests.

We had a very nice stay, the room and spa facilities were fine. And very lovely surroundings. But people were taking food from the breakfast buffet. We don't know if the hotel allows it, but we thought that it was to much. It was not only a piece og fruit but several amount of food. Fruit, bread, cakes and eggs were stuffed in bags, and it was not only few people doing it.

Exellent. I suggest only to organize th lunch and the dinner direcltly in the Grand Hotel, so customers are not forced to fo out the building