Dear Vladimir, Thank you for taking the time to share your detailed feedback following your stay at the Ensana Thermal Sárvár Hotel. We truly appreciate your honest comments, as they help us improve our services and facilities. We sincerely apologize for the inconveniences you experienced in your room. The presence of beetles and the maintenance issues you described – including the desk drawers, balcony door, door frame, and wardrobe doors – are certainly not in line with our standards, especially in a room presented as newly renovated. Please rest assured that your remarks have been forwarded to our technical and housekeeping teams for immediate review and corrective action. At the same time, we are pleased to learn that you were satisfied with the quality of our food, spa services, and the friendliness and professionalism of our front desk and restaurant staff. Your positive feedback in these areas is highly appreciated and will be shared with our colleagues. We regret that these issues affected your overall impression and hope that we will have the opportunity to welcome you back in the future, providing you with the comfortable and flawless experience you rightly expect from us. Kind regards, Ensana Thermal Sárvár Hotel Team

Our dear guest! Thank you very much for sharing your feedback with us. We are happy that you were satisfied with our services and look forward to welcoming you again in our hotel. Best regards, The hotel team