Questions & Answers

Ensana Life starts on 1 January 2021 – guests can qualify with their hotel stays after this launch date.

No, previous visits do not count. If you are a member of the Danubius loyalty program, then see below for further information.

Yes, members of the Danubius EuroPoints program can keep their loyalty membership card and use it for their stays in any Danubius hotel, however you will not be able to collect points in connection with your stay at an Ensana hotel. Until the 31st of March 2023 you are able to enrol yourself into the Ensana Life program on the same level as your Danubius EuroPoints membership. From the time of your enrolment Ensana will grant you the benefits and discounts of the Ensana Life program.

The program has started in 2021, any stays in our Ensana hotels before this date were subject to the former (Danubius) loyalty program.

You are not required to start again. Ensana Life will match the same category of membership (by 31.3.2023).

(Discount only applies to public rates, no discount on corporate, insurance, or any type of contracted rates.) Some travel agencies have their own benefit program, which you might be able to use for your services booked with them.

Yes, your discount level is valid for all the hotel’s own services (e.g. restaurant, spa, wellness service if provided directly by the hotel and paid directly to hotel). Guests need to provide their Ensana Life membership details (membership level, card number) at the time of their booking.

Yes, you can qualify for the higher membership levels with the bookings that are not made directly with the hotel, however you can enjoy Ensana Life benefits and discounts only by hotel’s own service that you book and pay directly to the hotel

Yes, the card’s discount can be used for F&B and spa expenses without having a room booked in the hotel. Member can get the discount up to 5 pax maximum. 

Business enterprises cannot become members of the “Ensana Life” program.

Persons under 18 years of age cannot become members of the “Ensana Life” program.

The card’s discount can only be used for hotel stays of the card holder, bookings are limited to 1 room per cardholder, benefits cannot be transferred to other individuals, or business enterprises.

Yes, any person sharing the room with the loyalty member can enjoy the same discount and benefits.

Yes, it is possible, please share both your first/last name, email address during the booking process and both of you will be enrolled into the program.