Questions & Answers

Ensana Life started on 1 January 2021.

Yes, we can credit previous bookings dating back two years, but this must be indicated in each case.

The Danubius EuroPoints programme has been discontinued.

Yes, your discount level is valid for all the hotel’s own services (e.g. restaurant, spa, wellness service if provided directly by the hotel and paid directly to hotel). Guests need to provide their Ensana Life membership details (membership level, card number) at the time of their booking.

Yes, you can qualify for the higher membership levels with the bookings that are not made directly with the hotel, because we will credit your nights, but in this case the discount can only be applied to services paid for at the hotel, not to the room reservation itself.

Yes, you can use your Ensana Life card for dining, spa, medical and wellness services even if you are not staying at the hotel. The discount applies only to services provided directly by the hotel. For dining services, the discount applies to a maximum of 5 people. For spa, medical and wellness treatments, the discount applies only to the cardholder.

Business enterprises cannot become members of the “Ensana Life” program.

Persons under 18 years of age cannot become members of the “Ensana Life” program.

The card’s discount can only be used for hotel stays of the card holder, bookings are limited to 1 room per cardholder, benefits cannot be transferred to other individuals, or business enterprises.

Yes, any person sharing the room with the loyalty member can enjoy the same discount and benefits.

Yes, it is possible, please share both your first/last name, email address during the booking process and both of you will be enrolled into the program. In addition we will credit both cards for the entire stay, but please notify us at the reception desk or at the email address provided below.