Vážený Davide, velice vám děkujeme za vaši pozitivní zpětnou vazbu. Jsme potěšeni, že se vám líbilo příjemné prostředí a že jste ocenil úroveň našich služeb a personálu. Vaše spokojenost je naším prioritou a motivací pro neustálé zlepšování. Těšíme se na vaši příští návštěvu a na příležitost poskytnout vám další vynikající zážitek. S úctou, Péter Mácsai Generální ředitel

Vážený pane Janko, jsme velmi potěšeni, že jste si pobyt v našem hotelu užil a že vše proběhlo k vaší spokojenosti. Vaše pozitivní hodnocení našich služeb, včetně rezervací, kuchyně a wellness centra, je pro nás velkou odměnou. Jsme rádi, že jste také ocenil tematickou večeři během Halloweenu, kterou jsme připravili pro naše hosty. Ještě jednou děkujeme za vaše zpětnou vazbu a těšíme se na vaši příští návštěvu. S pozdravem, Péter Mácsai Generální ředitel

Dear Ivan, Thank you for your positive feedback and for choosing the Thermal Margaret Island Hotel for your stay. We are very pleased that you enjoyed your time with us and that you appreciated the combination of relaxation and convenient access to the city center. We are glad that you were able to enjoy the tranquil atmosphere of the wellness area. Your comment on cleanliness and maintenance was gratifying to us, as our team strives to ensure that everything is in perfect condition for the comfort of our guests. Regarding the hotel's location, we agree that it is an ideal combination of tranquility and proximity to the city center. We are pleased that you also enjoyed the comfortable accommodation and the view from the balcony. Our employees always strive to be friendly and helpful, and we are glad that you appreciated this. Once again, thank you for your feedback, and we look forward to your next visit. Best regards, Péter Mácsai General Manager

Dear Kateřina, Thank you for your wonderful feedback! We are delighted to hear that your experience at our Ensana Thermal Margaret Island was exceptional. Our team strives to provide outstanding service and comfort to all our guests, and your kind words are greatly appreciated. We hope to have you back again in the near future. Best regards, Péter Mácsai General Manager

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Ensana Thermal Margaret Island. We genuinely appreciate your insights, as they are invaluable in helping us enhance our services and guest experience. I would like to address the concerns you raised. Regarding the mattress comfort, we strive to provide our guests with a restful night's sleep, and I apologize if your experience did not meet that expectation. We will review our bedding options to ensure that they are up to our high standards. Your comments about smoking near the outdoor pool area are duly noted. We aim to maintain a pleasant environment for all our guests, and I will ensure that our team is reminded of the importance of monitoring and addressing smoking activities in designated areas. Concerning the housekeeping matter, we understand the significance of respecting our guests' privacy. Our policy is to honor the requests indicated on the door; however, I regret that our staff did not follow this protocol during your stay. We will reinforce this policy with our housekeeping team to prevent any recurrence. Lastly, I sincerely apologize for your disappointment with the breakfast quality. We are committed to providing a delightful dining experience, and your feedback about the coffee and breakfast items will be shared with our culinary team for review. We value all guest feedback, including about food waste, as it helps us to improve our services. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back in the future to provide you with an improved experience. Yours sincerely, Péter Mácsai General Manager

Dear Guest, Thank you for your kind words regarding your recent stay at Ensana Thermal Margaret Island. We are delighted to hear that you appreciated the quality of our hotel and its tranquil location on the beautiful Marfaret Island. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience. Sincerely, Péter Mácsai General Manager