Dear Kateřina, Thank you for your wonderful feedback! We are delighted to hear that your experience at our Ensana Thermal Margaret Island was exceptional. Our team strives to provide outstanding service and comfort to all our guests, and your kind words are greatly appreciated. We hope to have you back again in the near future. Best regards, Péter Mácsai General Manager

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Ensana Thermal Margaret Island. We genuinely appreciate your insights, as they are invaluable in helping us enhance our services and guest experience. I would like to address the concerns you raised. Regarding the mattress comfort, we strive to provide our guests with a restful night's sleep, and I apologize if your experience did not meet that expectation. We will review our bedding options to ensure that they are up to our high standards. Your comments about smoking near the outdoor pool area are duly noted. We aim to maintain a pleasant environment for all our guests, and I will ensure that our team is reminded of the importance of monitoring and addressing smoking activities in designated areas. Concerning the housekeeping matter, we understand the significance of respecting our guests' privacy. Our policy is to honor the requests indicated on the door; however, I regret that our staff did not follow this protocol during your stay. We will reinforce this policy with our housekeeping team to prevent any recurrence. Lastly, I sincerely apologize for your disappointment with the breakfast quality. We are committed to providing a delightful dining experience, and your feedback about the coffee and breakfast items will be shared with our culinary team for review. We value all guest feedback, including about food waste, as it helps us to improve our services. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back in the future to provide you with an improved experience. Yours sincerely, Péter Mácsai General Manager

Dear Guest, Thank you for your kind words regarding your recent stay at Ensana Thermal Margaret Island. We are delighted to hear that you appreciated the quality of our hotel and its tranquil location on the beautiful Marfaret Island. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience. Sincerely, Péter Mácsai General Manager

Dear Renata, Thank you for your kind words regarding your recent stay at Ensana Thermal Margaret Island. We are delighted to hear that you enjoyed the comfort of your room, the quality of our meals, and the friendliness of our staff. Your satisfaction is our top priority, and we look forward to welcoming you back for another pleasant experience in the future. Sincerely, Péter Mácsai General Manager

Dear Tomas, Thank you very much for your kind feedback and for highlighting the excellent quality of service and the professionalism of our team. We are truly pleased to know that our staff left a positive impression on you. At the same time, we sincerely appreciate you pointing out the areas where your experience could have been improved. Your observations help us improve, and we’re grateful you shared them with us. We hope to have the pleasure of welcoming you back soon for an even more seamless and comfortable stay. Sincerely, Péter Mácsai General Manager

Dear Guest, Thank you for your fantastic feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our excellent location, as well as the breakfast. It’s great to know that everything met your expectations. We look forward to welcoming you back in the future! Sincerely, Péter Mácsai General Manager