Skin Disorders

• Confirmed dermatological diagnosis.
• Stabilized disease phase, free from acute infections.
• No general contraindications to spa therapy.

• Our programme is designed to reduce physical discomfort—from itching and burning to inflammation—while addressing the psychological impacts of stress and reduced self-confidence. By fostering deep skin regeneration and supporting immune system modulation, we aim to enhance your emotional wellbeing and significantly improve your overall quality of life and vitality.
• For more information, please click here

Pre-Arrival:

During booking, agents invite guests to a personalized medical consultation via their preferred channel (Video Call, Phone, or Email). A standard follow-up email is sent to confirm the appointment and outline the discussion topics.

Consultation Agenda:

• Medical Overview: Review of history, medications, and family health (with consent).
• Stay Objectives: Identifying the guest’s goals for their Ensana stay.
• Package Review: Clarification of the booked services.
• Optional: Completion of the F-A-N-T-A-S-T-I-C questionnaire.
• Note: If a pre-stay consultation is not possible, the meeting will be scheduled for Day 1 or Day 2 of the guest's arrival.

Day 1:

1. Arrival & Check-in

• Reception: Provides a "Doctor’s Welcome Letter" with the Day 1 schedule and directions to the medical wing.
• Guest Relations: Meets the guest to provide contact details and schedule a hotel tour.
• In-Room: Guest finds a Residence Manager welcome letter and information pack.

2. Nurse Consultation & Diagnostics

• Vitals: Immediate blood pressure, pulse oximetry, and ECG (results logged to EMR).
• Scheduling: Coordinates labs (blood/urine), Max Pulse exams, and doctor/nutritionist visits (nutritionist booked only after lab results are ready).
• Compliance: Guest signs informed consent.

3. Medical Prescription

• Personalization: The doctor designs a plan based on stay length, labs, and health concerns (plus dermatology if needed).
• Program: Combines natural healing with modern physiotherapy.
• Upselling: Doctor recommends enhanced programs or stay extensions based on health results.
• Start: Guest collects the final schedule at medical reception and begins treatment.

Day 2:

Final Diagnostics: Complete all remaining lab tests and examinations. Scheduling remains flexible to accommodate late arrivals or guest rest preferences, ensuring optimal conditions for accurate results.

Days 3-6 / 3-13:

Daily Schedule: Execute prescribed therapies and consultations according to the personalized treatment plan.

Final Day:

Final Medical Consultation: Review results, provide a detailed medical report, and offer personalized lifestyle recommendations. ShareD the Healthy Nutrition Booklet via QR code.