Spa Therapist

The Role

We are looking for a Spa Therapist who would enjoy work in a luxury Historic Hotel environment. The Spa Therapist will to support the Spa Manager in all aspects of the Spa’s guest experience and operational excellence to ensure exceptional professional guest service is maintained.

Overview of the role

• Carry out our treatments to the highest standard, in line with our brand and concept guidelines.
• Deliver a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner and in the time allocated
• Adapt treatments in any way necessary in order to accommodate every guest need
• Our guests have high expectations that must be exceeded, we expect all our team members to be guest focused, creating a relaxed, fun environment for everyone to enjoy, whilst maintaining high standards of professionalism
• Understand your guests, their requirements – and always aim to exceed expectations.
• Promote and sell our services, concept and offering, maximising the potential of all sales
• Recommend products and give suitable aftercare/homecare advice in the best interest of each guest
• Enjoy the job – demonstrating positive body language at all times
• Maintain accurate consultation records for all guests
• To actively promote all areas of the department at every opportunity
• Ensure prompt and polite response to all telephone enquiries with a smile and a positive tone of voice
• To deal with all guest comments or complaints and to pass these on to your Manager in exceptional circumstances.
• To ensure that all potential sales opportunities are maximised
• To adhere to any Company sales Initiatives and to increase Sales opportunities

What we are looking for

• Ability to work as part of a team
• Reliable, Efficient and pro-active
• 2 years Spa Experience
• Fully qualified beauty therapist (CIDESCO, CIBTAC, NVQ Level 3 or above)
• Strong experience in delivering 5-star facial, body and nail treatments within a luxury Spa
• Confident and effective communicator who can converse at all levels
• High levels of personal presentation and grooming

What’s in it for you?

People enjoy working with us because:

• Our team members are welcoming and truly engaged at work
• There is clear communication & inclusiveness within our team community
• Passionate people culture’ underpins a professional friendly working environment
• We offer progression & great career development opportunities
• Health & wellbeing is a focus creating support for colleagues