FAQ

Check-in to the room and beginning of services at 3:00 p.m. on the arrival day, check-out and end of services at 11:00 a.m. on the departure day. Storage facilities for your luggage are available at the reception.

If you wish to check-in early or check-out late, an additional fee will be charged: 80 EUR for a five-star hotel stay, 50 EUR for a four-star hotel stay, 30 EUR for a three-star hotel stay.

Cancel by 4:00 PM local hotel time at least 72 hours prior to arrival to avoid a penalty charge equal to 30% of your stay.

Child under 4 years of age is free of charge for accommodation in room with parents, without a single bed and meals.

Child from 4 to 13 years of age has 50% price discount of accommodation and full board (breakfast, lunch, dinner) in the room with parents, on extra bed.

If 1 adult is accommodated with one child or 2 children in 1 room or 2 adults with 2 children in 2 rooms, adults pay the rate for a single room. Rates for children are as above.

Guarantee policy: We will charge your credit card with 50% of the booking amount at the time of the reservation.

Cancellation policy: The reservation can't be cancelled free of charge as a 50% deposit is required at the time of the booing. The reservation can be modified upon availability and price difference.

We will arrange your transport by car from the airport to the hotel with pleasure. For more information, please, contact the hotel directly.

Please check directly with the selected hotel. Some of our hotels are contracted by the local NHS.

The local tax is 1 € per person per night and has to be paid at arrival.

We gladly provide a 5% discount for our guests who are booking more than 21 nights of stay in Piešťany, Smrdáky or Mariánské Lázně, more than 14 nights of stay in Budapest, Hévíz, Sárvár or Sovata,

and a 10% discount for our guests who are booking more than 28 nights of stay in Piešťany or Smrdáky, or more than 21 nights of stay in Budapest, Hévíz, Sárvár or Sovata.

In order to prescribe the correct treatments, a medical check-up and examination by our doctor is obligatory in each of our hotels. It is usually conducted at the beginning of your stay. But if you do have prior medical examinations, it is good to have the results with you. 

Parking on the hotel premises is free of charge in the designated areas. 

There is a charging station for electric cars next to the building of the regeneration center.

You may pay with cash in the local currency, credit card (Visa, Master, Maestro), and American Express with the exception of Romania. In some of our hotels we also accept payment with holiday tickets. For further information, please contact the hotel directly.

Pets are not allowed.