Dear Barbora, Thank you very much for your kind words! We’re delighted to hear that you had a very nice experience with us. It was a pleasure having you as our guest, and we sincerely hope to welcome you back one day for another memorable stay. Until then, take care and safe travels! Sincerely, Péter Mácsai General Manager

Dear Guest, Thank you very much for your kind words! We’re delighted to hear that you were satisfied with our staff, services, cleanliness and beautiful location on Margaret Island. Your positive feedback is a great motivation for our team. We look forward to welcoming you back soon! Sincerely, Péter Mácsai General Manager

Dear Paul a. P., Thank you very much for your continued loyalty a. for taking the time to share such a detailed a. thoughtful review following your recent stay with us. We are truly delighted to welcome you back year after year a. to hear that you enjoyed your familiar suite, the excellent service from our dedicated teams both at the Grand a. Thermal hotels, as well as the wide range of breakfast a. dining options. Your kind recognition of our spa staff a. other team members is greatly appreciated—it’s wonderful to know that their professionalism a. care made a lasting impression once again. At the same time, we are sincerely sorry to learn that certain housekeeping aspects did not meet the high standards you’ve come to expect from us. While we strive to maintain consistent quality across all areas, your feedback highlights where we need to improve, a. we assure you that we will follow up with our housekeeping department. Thank you once again for your trust a. valuable observations. We hope to welcome you back for another relaxing a. memorable stay in the near future. Sincerely, Péter Mácsai General Manager

Dear Guest, Thank you very much for sharing your experience. We are delighted to hear that you enjoyed your stay overall and that our team could assist you when there was an issue with the taxi service — your kind words about our staff are much appreciated. At the same time, we truly regret to learn that the daily cleaning service did not fully meet your expectations. Please accept our sincere apologies for the inconvenience. Your comments have been shared with the relevant departments to ensure better attention to detail in the future. We hope to welcome you back soon and provide you with an even more flawless experience. Sincerely, Péter Mácsai General Manager

Dear Monica, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your stay with us and that you appreciated the variety at breakfast. We’re sorry to hear that your late-night arrival was not met with the level of comfort you expected. We will certainly take your comments into consideration to improve our late check-in experience. We hope to have the pleasure of welcoming you back soon and making your next stay even more comfortable. Sincerely, Péter Mácsai General Manager

Dear Sharon, Thank you very much for your kind words and positive feedback! We are delighted to hear that you enjoyed your stay with us, especially the cleanliness of the rooms and the quality of the breakfast. Our team always strives to provide a warm and welcoming atmosphere, and it's wonderful to know that this was reflected during your visit. We truly hope to welcome you back again soon for another pleasant stay on Margaret Island! Sincerely, Péter Mácsai General Manager

Dear Pauline, Thank you very much for your thoughtful and detailed feedback! We are delighted to hear that your holiday struck the perfect balance between relaxation and discovery. It's wonderful to know that you appreciated the unique location of our hotel on Margaret Island, as well as the spacious, elegantly decorated room and high-standard spa facilities. We're especially pleased that you found our team to be helpful and efficient, and that you enjoyed the wide selection at our buffet breakfasts and dinners. Your suggestion regarding labelling is very much appreciated and will look into improving our food signage for better clarity and inclusivity. We truly hope to welcome you back again soon for another rejuvenating and enjoyable stay! Sincerely, Péter Mácsai General Manager

Dear Libby, Thank you very much for sharing your feedback with us. We’re delighted to hear that you found the hotel charming and that your room met your expectations. We understand how the size of the room can influence comfort, and we appreciate you pointing this out. As for the dinner being served at the Thermal Hotel, we understand that the atmosphere there may not fully capture the refined and historic charm of the Grand Hotel. Your observations regarding the ambiance and setting are very valuable, and we’ll be sure to take them into consideration as we work to enhance the guest experience. We look forward to welcoming you back in the future. Sincerely, Péter Mácsai General Manager

Dear J., Thank you so much for your kind words — we’re absolutely delighted to hear that you enjoyed your stay with us! We’re especially grateful for your mention of our bistro team. We hope to welcome you back again soon for another memorable visit. Sincerely, Péter Mácsai General Manager

Dear Jana, Thank you so much for your lovely feedback. We're thrilled to hear that everything was greta and that you had such a lovely stay with us! It was our pleasure to have you as our guest, and we truly appreciate you taking the time to share your kind words. We hope to welcome you back again very soon for another wonderful experience. Sincerely, Péter Mácsai General Manager

Dear Mr. Kosco, Thank you so much for your continued trust and for sharing your feedback with us. We're thrilled to hear that, as always, you enjoyed the food, service, and reception. We truly appreciate your suggestion regarding the wellness area. We understand that families with young children may have different needs, and we will certainly consider ways to improve the experience for all of our guests. As for the thermal water fountain in our thermal pool, we apologize for the inconvenience this has caused. Due to a recent change in national health regulations, the thermal water-powered neck shower is currently out of operation. We thank you for your understanding. We value your feedback, as it helps us continuously improve. We look forward to welcoming you back and making your next stay even better. Sincerely, Péter Mácsai General Manager

Dear Guest, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us, and we truly appreciate your recognition of our team's efforts. We're excited to welcome you back for your next holiday, and we’ll make sure it’s just as memorable and enjoyable as the last! Sincerely, Péter Mácsai General Manager

Dear Florica, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Péter Mácsai General Manager

Dear Guest, Thank you for sharing your feedback with us. We’re thrilled to hear that you enjoyed the warmth and friendliness of our staff, as well as the variety offered at our breakfast buffet and the thermal and wellness facilities. We understand that the location, while peaceful and surrounded by nature, can make access to the city center a bit more cumbersome. We hope to welcome you back soon for another enjoyable stay. Sincerely, Péter Mácsai General Manager