Dear Guest, Thank you for your kind words regarding your recent stay at Ensana Grand Margaret Island. We are pleased to hear that you enjoyed our beautiful location and found our staff to be exceptional. Your feedback regarding the need for renovations in certain areas has been duly noted, as we continually strive to enhance our facilities and guest experience. We appreciate your insights and hope to welcome you back in the future. Sincerely, Péter Mácsai General Manager

Dear Frederick, Thank you for taking the time to share your feedback regarding your recent stay at Ensana Grand Margaret Island. We are delighted to hear that you found your overall experience enjoyable and appreciated the kindness and helpfulness of our staff. It is also gratifying to know that the spaciousness and cleanliness of your room contributed positively to your visit. We understand that your experience was marred by noise disturbances from neighboring guests. While we do strive to maintain a peaceful environment for all our guests, the noise levels can sometimes be affected by the actions of other visitors. We sincerely regret any inconvenience this may have caused you. We are grateful for your understanding of the situation and appreciate your kind words about our team and accommodations. Thank you for choosing to stay with us, and we hope to welcome you back in the future for an even more enjoyable experience. Best regards, Péter Mácsai General Manager

Dear Yevhen, Thank you for your kind feedback regarding your recent stay at Ensana Grand Margaret Island. We are pleased to hear that you enjoyed our well-maintained facilities, fantastic breakfast, and convenient location. Regarding the lobby bar's operating hours, we appreciate your observation and understand how this may have affected your experience. Our team is always looking for ways to enhance guest satisfaction, and your input is invaluable. Best regards, Péter Mácsai General Manager

Dear Nikola, Thank you for taking the time to share your experience with us. We are delighted to hear that your stay met your expectations. Our team strives to provide a consistent and high-quality service to all our guests, and it is gratifying to know that we succeeded in your case. We look forward to welcoming you back to Ensana Grand Margaret Island in the future. Best regards, Péter Mácsai General Manager

Dear Adriana, Thank you for taking the time to share your positive feedback regarding your stay. We are delighted to hear that you appreciated our prime location, which indeed offers convenient access to various tourist attractions and transport options. It is our aim to provide all our guests with a comfortable and accessible experience. We hope to see you again soon. Sincerely, Péter Mácsai General Manager

Dear Tamas, Thank you very much for sharing your detailed feedback. We are delighted to hear that you continue to choose Ensana Grand Hotel as your preferred place for city breaks in Budapest and that you enjoyed our spa, dining options, and the service provided by our team. Your kind words about our reception and restaurant staff are very much appreciated, and we will be sure to share them with the team. At the same time, we sincerely apologize for the housekeeping issues you experienced in your room and for the dining experience on the second evening. Please be assured that your comments have been shared with our housekeeping and culinary teams to ensure that such matters are carefully reviewed and improvements are implemented. Guest comfort and cleanliness are of utmost importance to us, and we appreciate your observations. Thank you again for your loyalty and constructive feedback. We look forward to welcoming you back for another enjoyable stay at Ensana Grand Hotel. Best regards, Péter Mácsai General Manager