Dear Agnieszka, Thank you for your kind words regarding our beautiful location. We are delighted to hear that you enjoyed your stay at Ensana Grand Margaret Island. Our prime setting is indeed designed to provide our guests with a serene and picturesque experience. We look forward to welcoming you back in the future for another memorable visit. Best regards, Péter Mácsai General Manager

Dear Mariola, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our spa area, tasty breakfast and the unique architecture of our hotel. Additionally, it's great to know that you found our location convenient for exploring the city center. We hope to welcome you back soon for another memorable experience. Best regards, Péter Mácsai General Manager

Dear Viktor F., Thank you for your kind words regarding your recent stay at Ensana Grand Margaret Island. We are delighted to hear that you enjoyed your experience from start to finish. Your feedback regarding the pool is invaluable to us, and we appreciate your understanding in this matter. WE hope to see youa again soon. Sincerely, Péter Mácsai General Manager

Dear Dr. K. Thank you for your kind words and for your continued patronage. We are delighted to hear that your stay was excellent. Your feedback is appreciated, and we will certainly look into these matters. We value your input as it helps us enhance our guests' experiences. Sincerely, Péter Mácsai General Manager

Dear Ms. H., Thank you for taking the time to share your experience at Ensana Grand Hotel. We are delighted to hear that you enjoyed your stay and found our location and accommodations to your liking. It is always our aim to provide exceptional service, and I appreciate your feedback regarding the television issue you encountered. While we strive to maintain a consistent experience, there may be times when connectivity issues arise. I will ensure that your comments regarding the reception staff's response are discussed with our team, as we want all our guests to feel heard and valued during their stay. Regarding your dining experience your input is invaluable, and I will share it with our culinary team as we continually seek to enhance our menu offerings. We truly appreciate your kind words and the overall positive rating you provided. Thank you once again for your feedback, and we hope to welcome you back to Ensana Grand Hotel in the future for another enjoyable stay. Warm regards, Péter Mácsai General Manager

Dear Danny, Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our breakfast offerings and found the spa area accommodating for your family. Our team takes great pride in providing friendly and helpful service, and your kind words will certainly motivate them further. We look forward to welcoming you back for another fantastic experience. Sincerely, Péter Mácsai General Manager

Dear Aura, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the beautiful views and the architectural charm of our hotel. It is wonderful to know that our team made a positive impression during your interactions. We would be honored to welcome you back for another relaxing getaway in the future. Sincerely, Péter Mácsai General Manager

Dear Anja g., Thank you for your kind words regarding your recent stay at Ensana Grand Margaret Island. We are delighted to hear that you enjoyed our friendly staff, beautiful location, and breakfast offerings. Based on our experience over the past few years, we’ve noticed that during the summer season, our guests tend to prefer dining and relaxing on the terrace of our Brasserie. Therefore, we alternate the opening of our indoor bar and the beer garden seasonally, to better match our guests’ preferences. We hope to have the pleasure of welcoming you back in the near future. Until then, we wish you all the very best! Best regards, Péter Mácsai General Manager

Dear Jana, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our dedicated staff made a positive impact on your experience and that everything met your expectations in terms of quality and efficiency. Your feedback inspires us to continue providing exceptional service to all our guests. We hope to have you back again in the near future. Best regards, Péter Mácsai General Manager

Dear Václav, Thank you for your kind words regarding your recent stay at Ensana Grand Margaret Island. We are pleased to hear that you found your experience to be great. Our team is dedicated to creating memorable stays for our guests, and your feedback is greatly appreciated. We hope to have you back again in the near future. Best regards, Péter Mácsai General Manager

Dear Svetlana, Thank you for your kind words and for choosing to return to Ensana Grand Margaret Island. We are delighted to hear that you enjoyed your stay once again. Your loyalty means a great deal to us, and we look forward to welcoming you back in the future, whether at our hotel or any of our other facilities. Sincerely, Péter Mácsai General Manager

Dear Mr. K., Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the friendly service and facilities at Ensana Grand Margaret Island, as well as the culinary offerings and spa treatments. Your appreciation for our team and amenities is truly valued. However, I sincerely apologize for the inconvenience you encountered regarding the maintenance. We understand how important privacy is for our guests, and it is our policy to respect this at all times. Typically, when maintenance is required, we aim to inform guests beforehand, especially when a ‘Do Not Disturb’ sign is displayed. It appears there was a misunderstanding in this instance, and I deeply regret any distress this may have caused you. This is certainly not reflective of the standards we uphold at our hotel. I appreciate you bringing this to our attention; feedback such as yours is crucial for us to improve our processes and ensure such situations do not recur in the future. We are committed to providing a comfortable and pleasant environment for all our guests, and your comments will contribute to enhancing our service. Should you decide to visit us again, we hope to provide you with an experience that aligns more closely with your expectations. Thank you once again for your feedback, and we hope to welcome you back to Ensana Grand Margaret Island in the future. Yours sincerely, Péter Mácsai General Manager

Dear Katarína, Thank you for your kind words regarding your recent stay at Ensana Grand Margaret Island. We are delighted to hear that you found our hotel beautiful and our service to your satisfaction. It is always our goal to provide an exemplary experience for our guests, and we appreciate your continued support. We hope to have you back again in the near future. Warm regards, Péter Mácsai General Manager

Dear Guest, Thank you very much for your kind feedback and for sharing your thoughts! We’re happy to hear that you had a fabulous stay. Regarding the lobby bar — please kindly note that our outdoor Brasserie and Beer Terrace operate seasonally. Based on our past experiences, during the summer period most of our guests prefer to enjoy food and drinks outside on the terrace rather than indoors. We hope to welcome you again soon — and we trust that next time we’ll be able to fully meet all your expectations! Sincerely, Péter Mácsai General Manager

Dear Vera, Thank you so much for your kind words! We’re delighted to hear that you had such a wonderful experience and that you enjoyed the accommodation. It means a lot to us that you had a memorable stay. We hope to have the pleasure of welcoming you back to our hotel very soon! Sincerely, Péter Mácsai General Manager