Dear Frantisek, Thank you very much for your kind feedback! We’re delighted to hear that you appreciated the classic, elegant style of our hotel – it truly is one of our most cherished features. We also understand and value your comment regarding the lobby bar. Indeed, enjoying a drink in a cozy atmosphere can be the perfect way to end an evening. Based on our experience over the past years, we’ve noticed that during the summer season, our guests tend to prefer dining and relaxing on the terrace of our Brasserie. Therefore, we alternate the opening of our indoor bar and the beer garden seasonally, to better match our guests’ preferences. We hope to have the pleasure of welcoming you back in the near future. Until then, we wish you all the very best! Sincerely, Péter Mácsai General Manager

Dear Attila, Thank you kindly for your thoughtful and encouraging review! We’re pleased to hear that you found your room spacious and the bed very cozy. It’s great to know that you enjoyed the extensive breakfast selection. We’re glad the spa area met your expectations with its cleanliness and ample space, and that the serene island surroundings added to your experience.Your suggestion about providing moisturizers in the bathroom is much appreciated, and we will definitely consider this to improve guest comfort. It’s wonderful to learn that your stay was highly comfortable and enjoyable. We sincerely thank you for recommending our hotel and look forward to welcoming you back for another memorable visit! Sincerely, Péter Mácsai General Manager

Dear Sandra, Thank you so much for your kind words! We're delighted to hear that you found our rooms exceptionally comfortable and appreciated the high standard of cleanliness. It's also wonderful to know that our breakfast made such a great impression — we always strive to offer a rich and satisfying start to the day. We hope to welcome you back again soon for another excellent stay! Sincerely, Péter Mácsai General Manager

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Péter Mácsai General Manager

Dear Matthew, Thank you so much for your heartwarming feedback! We are truly delighted that you had such a memorable stay with us and that both Budapest and Ensana Grand Margaret Island made a lasting impression on you. It was our pleasure to have you as our guest and we are thrilled that you felt so well cared for by our team throughout your visit. We sincerely hope to welcome you back very soon for another unforgettable experience on the beautiful Margaret Island. Sincerely, Péter Mácsai General Manager

Dear Anastasia, Thank you very much for your kind words and detailed feedback. We are delighted to hear that you enjoyed your entire stay with us—from the easy booking process to the warm welcome, spacious room, and our spa facilities. It is wonderful to know that our breakfast offerings and the location on the island also contributed positively to your experience. We truly appreciate your compliments regarding our staff and the overall atmosphere. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another memorable stay in the near future. Sincerely, Péter Mácsai General Manager

Dear Mr. Kosco, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Péter Mácsai General Manager

Dear Ian, Thank you very much for your kind feedback! We are truly delighted to hear that you had such a wonderful experience during your stay with us. It is great to know that you enjoyed our facilities, especially the gym and the pools. Your kind words regarding our friendly and helpful staff are also highly appreciated – we will gladly share your compliments with the entire team. We look forward to welcoming you back soon for another pleasant stay! Sincerely, Péter Mácsai General Manager

Dear Loudmila, Thank you for your positive feedback! We are pleased to know that you enjoyed the peaceful atmosphere, the comfort of our beds, the cleanliness of the rooms, and the quality of our breakfast. It’s also wonderful to hear that you made use of our spa facilities, which we are happy to offer to our hotel guests. We hope to welcome you back to our hotel very soon! Sincerely, Péter Mácsai General Manager

Dear Kim, We sincerely appreciate your kind words and are delighted to hear that you had such a wonderful stay with us. It’s gratifying to know that you felt at home and enjoyed the comfort of our rooms and the warmth of our staff. We truly appreciate your kind words and look forward to welcoming you back for another memorable visit very soon. Sincerely, Péter Mácsai General Manager

Dear Barbora, Thank you very much for your kind words! We’re delighted to hear that you had a very nice experience with us. It was a pleasure having you as our guest, and we sincerely hope to welcome you back one day for another memorable stay. Until then, take care and safe travels! Sincerely, Péter Mácsai General Manager

Dear Guest, Thank you very much for your kind words! We’re delighted to hear that you were satisfied with our staff, services, cleanliness and beautiful location on Margaret Island. Your positive feedback is a great motivation for our team. We look forward to welcoming you back soon! Sincerely, Péter Mácsai General Manager

Dear Paul a. P., Thank you very much for your continued loyalty a. for taking the time to share such a detailed a. thoughtful review following your recent stay with us. We are truly delighted to welcome you back year after year a. to hear that you enjoyed your familiar suite, the excellent service from our dedicated teams both at the Grand a. Thermal hotels, as well as the wide range of breakfast a. dining options. Your kind recognition of our spa staff a. other team members is greatly appreciated—it’s wonderful to know that their professionalism a. care made a lasting impression once again. At the same time, we are sincerely sorry to learn that certain housekeeping aspects did not meet the high standards you’ve come to expect from us. While we strive to maintain consistent quality across all areas, your feedback highlights where we need to improve, a. we assure you that we will follow up with our housekeeping department. Thank you once again for your trust a. valuable observations. We hope to welcome you back for another relaxing a. memorable stay in the near future. Sincerely, Péter Mácsai General Manager

Dear Guest, Thank you very much for sharing your experience. We are delighted to hear that you enjoyed your stay overall and that our team could assist you when there was an issue with the taxi service — your kind words about our staff are much appreciated. At the same time, we truly regret to learn that the daily cleaning service did not fully meet your expectations. Please accept our sincere apologies for the inconvenience. Your comments have been shared with the relevant departments to ensure better attention to detail in the future. We hope to welcome you back soon and provide you with an even more flawless experience. Sincerely, Péter Mácsai General Manager

Dear Monica, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your stay with us and that you appreciated the variety at breakfast. We’re sorry to hear that your late-night arrival was not met with the level of comfort you expected. We will certainly take your comments into consideration to improve our late check-in experience. We hope to have the pleasure of welcoming you back soon and making your next stay even more comfortable. Sincerely, Péter Mácsai General Manager